topic Re: Inappropriate Feedback From Ebay Store. in Buying

Inappropriate Feedback From Ebay Store.

austmagz — Tue, 23 Aug 2016 23:35:39 GMT

I have been buying from an ebay store.Even though the store has delivered good quality products and their service is very good,the only complaint I have its their inappropriate feedback. I pay with paypal on each transaction. This is what their feedback says each time:

"Thank you for your order."

Thats all they put.Every time I've bought from them thats all they've said. I did contact them twice to bring it to their attention.No change in their feedback. I started giving them similar feedback:

"Thank you for my order".

What should I do?

Thanks.

Re: Inappropriate Feedback From Ebay Store.

kopenhagen5 — Tue, 23 Aug 2016 23:40:23 GMT

Feedback is voluntary, not compulsory and a member can put what they like.

Many sellers put exactly what you have been given as it's often set to auto with the same comments and I don't find that comment inappropriate. They have politely thanked you for your custom.

As well, at least they left you feedback, many sellers can't be bothered.

Re: Inappropriate Feedback From Ebay Store.

jellybirddesigns — Tue, 23 Aug 2016 23:55:18 GMT

Why is their feedback "inappropriate"?

What difference does it make as to what method you paid by?

You bought, you paid and they thanked you.

What did you want - flowery poetic commentary telling you how brilliant you are and that you are the best buyer EVER???

Would it make any difference to your feedback score? Nobody reads the positive comments anyway.

Many sellers, especially high volume ones set their feedback to be automated to just one comment.

Sheesh.

Re: Inappropriate Feedback From Ebay Store.

4green2000 — Wed, 24 Aug 2016 00:07:57 GMT

@cushioncovers wrote:
Why is their feedback "inappropriate"?
What difference does it make as to what method you paid by?
You bought, you paid and they thanked you.

What did you want - flowery poetic commentary telling you how brilliant you are and that you are the best buyer EVER???
Would it make any difference to your feedback score? Nobody reads the positive comments anyway.

Many sellers, especially high volume ones set their feedback to be automated to just one comment.

Sheesh.

i Kudos this 1000 times..well said.

Re: Inappropriate Feedback From Ebay Store.

austmagz — Wed, 24 Aug 2016 01:01:13 GMT

Then my similar feedback is appropriate too.

Re: Inappropriate Feedback From Ebay Store.

curraone — Wed, 24 Aug 2016 01:14:54 GMT

@austmagz wrote:
I have been buying from an ebay store.Even though the store has delivered good quality products and their service is very good,the only complaint I have its their inappropriate feedback. I pay with paypal on each transaction. This is what their feedback says each time:

"Thank you for your order."

Thats all they put.Every time I've bought from them thats all they've said. I did contact them twice to bring it to their attention.No change in their feedback. I started giving them similar feedback:
"Thank you for my order".

What should I do?
Thanks.

Good grief, you must be kidding me. "inappropriate feedback" ???/ what on earth do you mean? The seller has said thank you. What do you want them to say?

Re: Inappropriate Feedback From Ebay Store.

pennyforum14 — Wed, 24 Aug 2016 01:20:59 GMT

The seller thanked you politely for your purchase, how is that inappropriate? SInce sellers are no longer able to leave negative feedback for buyers, it is virtually impossible for a buyer to have less than 100% feedback, and many sellers don't bother to leave feedback at all, or use the automated system to do so. As a result, all their feedback comments would be exactly the same, as in this case. Because they can't leave negatives, anything a seller says in feedback has no capacity to damage your feedback rating. You would only have cause for complaint if they left a negative comment with a positive rating, and in that case eBay would likely remove it anyway if you asked them to.

Yes, your similar comment would be acceptable (if a little ingracious), unless it was left with a grey (neutral) or red (negative) dot. This would be just plain petty.

Re: Inappropriate Feedback From Ebay Store.

curraone — Wed, 24 Aug 2016 01:34:44 GMT

I think maybe the OP has missed the point of giving feedback, maybe has missed the tutorial.

The buyers feedback is to show other buyers what the transaction was like: so, comment should be about whether the item was as described? was the seller quick to post? etc

So a full positive comment could be: Great transaction, item as descibed; posted promptly; carefully packed.

However, the seller's comment can only be positive and what can they say? The buyer bought, and he paid, so "thank you for your order" seems very appropriate. Much better than nothing at all. That way the buyer can see that the seller has received payment, and is thanking them for the purchase.

In a fantasy world sellers would able to be much more creative "Buyer harrassed me with several emails, didn't pay on time, was a total whinger, don't sell anything to this buyer ever"

Re: Inappropriate Feedback From Ebay Store.

ausbargainbasement — Wed, 24 Aug 2016 01:58:17 GMT

What can i say, oh yeah, Thanks for your post.

Re: Inappropriate Feedback From Ebay Store.

digital*ghost — Wed, 24 Aug 2016 02:11:14 GMT

@austmagz wrote:

What should I do?

I'm resisting other, less respectable urges right now , and just want to ask you a couple of genuine questions...

What do you want to do?

More importantly, what do you want the seller to do?

What kind of feedback do you feel would be appropriate (and/or why is the FB the seller currently provides inappropriate)?

How does the wording of the seller's feedback affect the transaction so much that it becomes the subject of a negative post, while other aspects of the transaction (service and product quality) seem to become minor points that don't negate how you feel about the wording of their feedback?

Re: Inappropriate Feedback From Ebay Store.

imastawka — Wed, 24 Aug 2016 02:14:54 GMT

OMG!!!!!!!

They sell over 20,000 a month! How much time do you want them to use

leaving flowery grateful messages for your custom.

Look at their fb left for others. I

It's automatic and it says the same for everybody

Get over yourself

Re: Inappropriate Feedback From Ebay Store.

collect247 — Wed, 24 Aug 2016 02:48:59 GMT

Inappropriate Thread From Ebay Member.

What should I do?

Thanks.

Re: Inappropriate Feedback From Ebay Store.

lyndal1838 — Wed, 24 Aug 2016 03:08:56 GMT

What makes you think that your order is so special that the seller should leave any different feedback to what they leave for all their customers?

If you are so unhappy with the feedback you can always buy from another seller....no-one is forcing you to continue buying from that seller.

Re: Inappropriate Feedback From Ebay Store.

curraone — Wed, 24 Aug 2016 03:27:32 GMT

@lyndal1838 wrote:
?

If you are so unhappy with the feedback you can always buy from another seller....no-one is forcing you to continue buying from that seller.

And that's an even better idea - buy your books from the Australian sellers, who need your buys much more

Re: Inappropriate Feedback From Ebay Store.

springyzone — Wed, 24 Aug 2016 04:15:00 GMT

austmagz, I would look at it this way.

Sellers have two choices. They can leave positive feedback or they can leave none at all.

They can't leave negative.

So the fact the seller left you positive feedback is a plus. It is increasing your score each time so that's the main thing.

It's heaps better & more professional than a seller who leaves nothing.

I suppose they could jazz it up with those whatever they are called, fancy thingummies and squiggles that some sellers seem to have saved. I don't know how they are done & maybe your seller doesn't either so he settled for a plain sentence of thanks.

I wouldn't worry about it. It isn't inappropriate at all, it is just bland and the main thing is that you are happy with the goods & service.

Much better that than brilliant feedback with a less than inspiring item or service.

Re: Inappropriate Feedback From Ebay Store.

*tippy*toes* — Wed, 24 Aug 2016 04:53:17 GMT

Are you buying things off eBay because you want the item, or are you buying things off eBay to have your ego inflated with a string of pretty green dots with unicorn and rainbow messages?

Re: Inappropriate Feedback From Ebay Store.

davidc4430 — Wed, 24 Aug 2016 05:20:02 GMT

i feel your pain, way too often i recieve dull unimaginitive feedback

how long would it take to give a comment with real meaning?

like 'dear buyer you have brought a rainbow into my store with you kind puchase. may your days be filled with miracles and your sleep be filled with dreams of happiness everlasting. if only every customer was as sweet and lovely as you. i will now be able to put food on the table for little jimmy and my wife once again. maybe even a juicy bone for lucky our one legged dog'

isnt that much nicer than

thank you for your order zzzzzzzzzzzz

LOL

Re: Inappropriate Feedback From Ebay Store.

Anonymous — Wed, 24 Aug 2016 05:36:26 GMT

Con just face planted down those stairs

Re: Inappropriate Feedback From Ebay Store.

curraone — Wed, 24 Aug 2016 05:41:37 GMT

Aren't we having fun with this? Sadly the OP never comes back to see how ~~funny~~ helpful we all are.

Re: Inappropriate Feedback From Ebay Store.

yeoldecoinco — Wed, 24 Aug 2016 07:09:13 GMT

Let's see. As a seller, I do the following on eBay.

1) Source the items.

2) List and photo the items.

3) Keep track and inventory of the items.

4) Write up my eBay orders as they arrive in an order book to keep track of them because of their volume and in case my computer dies.

5) Reply to the Paypal emails, thanking the buyer for their payment and informing them their item will be posted today/tomorrow.

6) Get out the items ready for posting and check they are correct.

7) Pack and send the items.

😎 Add tracking information/mark the item as posted

9) Leave feedback.

10) Respond to any emails or communication from buyers in a timely manner

As OP have said most volume sellers just have one automatic comment.

Mine is "Thanks for your prompt settlement, the item has been posted today"

This comment thanks people for the business and lets them know (again) that their item is on the way.

Sheesh, that is by far enough work, without leaving individual flowery comments for everyone who buys something.

Just don't have the time or inclination to leave individual comments and I think it would be the same for most volume sellers.