topic Re: watch list not working in Buying

watch list not working

gemmababe2001 — Sat, 24 Sep 2016 13:28:15 GMT

Watch list not working. Ebay said they are aware of the issue and awere working on it . That was pprox 3-4 weeks ago and the issue is still not fixed. Does anybody know what the problem is of any way around it please?

Re: watch list not working

padi*0409 — Sat, 24 Sep 2016 15:01:39 GMT

Mine's fine on both Firefox and Chrome, have you tried clearing cache and cookies then rebooting your computer?

Doubt if it's an eBay problem, more like your browser or computer, otherwise these boards would be alight with the problem.

Re: watch list not working

beakychew — Sun, 25 Sep 2016 06:05:55 GMT

I've had contradictory advice from Ebay Help Desk where technical issues are concerned. They don't have a clue.

As padi says, most likely a problem with your computer/tablet.

Can you add items to your Watch List now, and view them?

Re: watch list not working

gemmababe2001 — Sun, 25 Sep 2016 07:06:38 GMT

This has happened on both a laptop pc and a desktop pc. I get "Sorry, we couldn't complete your request. Try again later."

Re: watch list not working

gemmababe2001 — Sun, 25 Sep 2016 07:07:44 GMT

Hi,

Yes tried all that, and using different browesrs

Re: watch list not working

imastawka — Sun, 25 Sep 2016 07:14:51 GMT

I was getting the "Sorry, we couldn't complete your request. Try again later." too

But I just refreshed the page a couple of times (if it didn't work the first time)

And it was good to go

Go figure

Re: watch list not working

beakychew — Sun, 25 Sep 2016 07:15:10 GMT

Frustrating!
It could be an issue with just your account, or a small group of accounts. Which means Ebay won't prioritise fixing it!

You might be better off starting a new account for buying/watching.

You need a different email account but can use the same PP.

Re: watch list not working

crammondmusic — Thu, 29 Sep 2016 01:51:54 GMT

Yep. Happening to me too on my home PC and work PC. I have the latest Windows 10 updates and latest Internet Explorer updates done automatically so using an old version is not the issue. Nor is it the cache as I delete cache, cookies and browsing history every day when I close the PC down.

The message is "SORRY WE COULDNT COMPLETE YOUR REQUEST. PLEASE TRY AGAIN LATER.'

I get this when I use the drop down menu on My Ebay at the top of the screen and also on the 'watch list' listing on the left of the screen in myebay. Funnily enough if you get the message on the drop down menu, then click watch list on the menu on the left it will work. Also visa versa.

It also happens when you choose active or ended on the watch list.

If you just keep clicking on watch list it will eventually open the watch list.

But its very frustrating. If you open an item on the watch list, then try to go back to the watch list you get the error message every time.

Can you just get ebay to work properly?

Re: watch list not working

imastawka — Thu, 29 Sep 2016 02:22:21 GMT

I have my watch list saved to favourites.

I don't have a problem getting in on a new tab

If you have Win10 try using the browser that came with it - Microsoft Edge

Re: watch list not working

beakychew — Thu, 29 Sep 2016 02:48:16 GMT

Worth reporting to Ebay.

When you do manage to open the Watch List you can report it there under: "Tell us what you think" (top right).

Otherwise Contact Ebay directly.

Re: watch list not working

imastawka — Thu, 29 Sep 2016 03:54:33 GMT

"Tell us what you think" is just a suggestion box really. Not a report button

I've told them plenty of times exactly what I think

Re: watch list not working

gemmababe2001 — Mon, 03 Oct 2016 12:52:35 GMT

"If you just keep clicking on watch list it will eventually open the watch list. But its very frustrating""

Yes this is exactly what is happening to me, ebay suggested I go to ebay.com and then I can see my watchlist but its in us dollars and I need au dollars

Re: watch list not working

gemmababe2001 — Mon, 03 Oct 2016 12:53:55 GMT

I have reported it to ebay, they sais they were working on it but that was at least a month and a half aago and its still not fixed

Re: watch list not working

gemmababe2001 — Mon, 03 Oct 2016 12:56:06 GMT

I think favourites expires after so many days and I need my watchlist items stored longer than that. My pc isnt able to be upgraded to windows 10

Re: watch list not working

lyndal1838 — Mon, 03 Oct 2016 18:18:00 GMT

Item stay on your Watch List as long as they are for sale. I have a couple of items that I buy regularly and they have been on my List for years.

If a listing ends it goes to the end of your Watch List and just sits there for at least 3 months. If it is relisted it says so and you can just add it back to the active List.

Re: watch list not working

imastawka — Tue, 04 Oct 2016 01:01:38 GMT

@gemmababe2001 wrote:
I think favourites expires after so many days and I need my watchlist items stored longer than that. My pc isnt able to be upgraded to windows 10

You misunderstand me. I meant the favourites tab in the toolbar on your computer.

Everyone has one. It doesn't matter what browser you're using

If you put your watch list in your favourites, you can access it via that bookmark

Re: watch list not working

crystalband — Sun, 09 Oct 2016 01:04:40 GMT

I had the same problem, I had to triple clicks on the watchlist button many times for it to shown up. The easiest was is to use all list button. I tried to save into wish list, but therte was no button to saved them into the wish list. All my wish list items save years ago still shown up no problem, just unable to creating the new one. I tried 3 different PC with different browser, all the same except my app in the phone.

Re: watch list not working

imastawka — Sun, 09 Oct 2016 01:51:00 GMT

Maybe try clicking on Summary and then scroll down to Watch list?

Re: watch list not working

lyndal1838 — Sun, 09 Oct 2016 03:10:16 GMT

@crystalband wrote:
I had the same problem, I had to triple clicks on the watchlist button many times for it to shown up. The easiest was is to use all list button. I tried to save into wish list, but therte was no button to saved them into the wish list. All my wish list items save years ago still shown up no problem, just unable to creating the new one. I tried 3 different PC with different browser, all the same except my app in the phone.

Unless you have the old system of a drop down box to create your own lists you do not have a Wish List, just the default Watch List.

If you have ever used the old system you will have the remains of any items that you have put in there but you cannot add to it.

Re: watch list not working

*tippy*toes* — Sun, 09 Oct 2016 03:21:20 GMT

I'm still able to add items to my lists and am also able to create a new list......on my old account. My newest account won't let me. I'm not interested in making collections. I don't want others to see what I have in there.