topic Re: Leaving negative feedback in Buying

Leaving negative feedback

lisa-jane2013 — Wed, 19 Oct 2016 06:31:13 GMT

Yesterday I left negative feeback for a seller. This morning I looked to see if they had responded and it had been removed., like I had never left it. I did'nt recieve any message from Ebay telling me it was removed or why.

I left negative feedback because I did'nt recieve my item, it was sent as registered post but marked as delivered to a suburb I don't live in. The seller has not responded to my messages or tried to help and I have lodged a complaint with Aust Post, (they have'nt got back to me, but apparently it is being investigated.)

But I think the seller might have addressed it incorrectly, after looking at other feedback left for them. I dont know why it was lost, it was'nt valuable but I really wanted it.

The feedback I left was factual and honest. I did'nt abuse them or swear. just stated the facts.

I know that sellers have the right to get negative feedback removed but do I have the right to get it reinstated?. I want people to know what sort of seller this person is.

Re: Leaving negative feedback

davidc4430 — Wed, 19 Oct 2016 06:53:27 GMT

the usual thing to do when an item doesnt arrive is choose contact buyer from a drop down list on the items order page, then click on the item didnt arrive, then select 'i want a refund' and lodge it.

leaving negative feedback wont get your money back.

Re: Leaving negative feedback

lisa-jane2013 — Wed, 19 Oct 2016 07:16:20 GMT

David I did that but they did'nt answer me.

Re: Leaving negative feedback

*tippy*toes* — Wed, 19 Oct 2016 07:37:49 GMT

I had negative feedback removed that stated the item didn't arrive. I also won the non arrival dispute as the tracking showed as delivered (I'm not your seller!). I didn't think they'd remove the feedback but they did. The item I sent was tracked to the buyers post office where they had a PO box. Every indication was that they had received the item.

If the tracking shows as delivered, I'm not sure there is much else you can do. I'm not even sure you will be successful with AP as the sender is usually the one that needs to raise the dispute for something that has been delivered incorrectly. Did you raise the dispute via the help page on the AP site, where you have to create a My Post account, or via their Facebook/Tweeter page?

Re: Leaving negative feedback

digital*ghost — Wed, 19 Oct 2016 07:44:53 GMT

It sounds most likely that eBay removed it because the tracking showed the package as delivered - which I say because as a seller, I've had negatives removed in th past when I have been able to show eBay evidence that the comments were incorrect (I'm not saying you did receive the package, just that it sounds like since the tracking shows as delivered, eBay took this as enough evidence to contradict your statements. As an example of the kind of FB I've had removed, I had a buyer leave a neg saying they didn't receive a refund on an item that was lost in the post. That was untrue, and the refund was facilitated via eBay so they could look at the transaction and see it was refunded, so removed the neg).

I'm guessing that you may need to show further evidence (that the package was misaddressed / not delivered to you) before eBay would consider reinstating the FB, which might be difficult to obtain but you may be able to get from Aus Post after their investigation.

Re: Leaving negative feedback

lisa-jane2013 — Wed, 19 Oct 2016 09:56:05 GMT

I raised the dispute on the Australia Post website and created an account with them. I have filed a paypal complaint, the seller escalated it and said the location listed on the tracking page is not the delivery address but the Australia post sorting address ? but it clearly states the sorting centre suburb , then says delivered to ....and names the suburb - which is ten minutes drive from where I live, you have to click on the tracking number and go to the Aust Post website to see that much information though.

Re: Leaving negative feedback

lyndal1838 — Wed, 19 Oct 2016 10:18:34 GMT

Unfortunately ebay takes the view that if an item is delivered to within 30ks of your address it is considered delivered.

I am not sure that many people agree with them.

Re: Leaving negative feedback

lisa-jane2013 — Wed, 19 Oct 2016 10:32:12 GMT

LOL Aust Post are terrible are'nt they?. I read the sellers comment and though Duh!, don't you think I know what a sorting centre is.?They are lying and trying to mislead Paypal. But surely they are'nt that dumb. it was only a hairdye worth $15.00 but it's the principle of the matter.

Re: Leaving negative feedback

phorum_junkie* — Wed, 19 Oct 2016 11:57:39 GMT

Because of ebay's daft policy on what constitutes delivery it is always better to use Paypal for an item not received claim. Had you gone through a Paypal claim and won before leaving feedback you would have had a better chance of it staying. Obviously the seller did all they could and should have been covered by Paypal if the delivery address on the parcel was the same as the delivery address in checkout. It being delivered to a different suburb to the one in the address would mean that Paypal should cover the refund cost so neither of you lost out.

The seller is a bit remiss in not chasing it up with AP as only the sender can make non delivery complaints unless they assign the right to the buyer.

Re: Leaving negative feedback

thecatspjs — Wed, 19 Oct 2016 12:15:17 GMT

@phorum_junkie* wrote:
Because of ebay's daft policy on what constitutes delivery it is always better to use Paypal for an item not received claim. Had you gone through a Paypal claim and won before leaving feedback you would have had a better chance of it staying. Obviously the seller did all they could and should have been covered by Paypal if the delivery address on the parcel was the same as the delivery address in checkout. It being delivered to a different suburb to the one in the address would mean that Paypal should cover the refund cost so neither of you lost out.

The seller is a bit remiss in not chasing it up with AP as only the sender can make non delivery complaints unless they assign the right to the buyer.

You are wrong.

The seller is not remiss for not chasing it up with AP

It is the addressee that needs to request an Australia Post investigation if it tracks as delivered.

"Items scanned as 'delivered'

The addressee should lodge a delivery issue enquiry if the item is showing in our track tool or via a track advice email as 'delivered' but has not been received."

Source: AP Website http://auspost.com.au/parcels-mail/missing-mail-items.html

Re: Leaving negative feedback

*tippy*toes* — Wed, 19 Oct 2016 12:49:15 GMT

@lisa-jane2013 wrote:
I raised the dispute on the Australia Post website and created an account with them. I have filed a paypal complaint, the seller escalated it and said the location listed on the tracking page is not the delivery address but the Australia post sorting address ? but it clearly states the sorting centre suburb , then says delivered to ....and names the suburb - which is ten minutes drive from where I live, you have to click on the tracking number and go to the Aust Post website to see that much information though.

That's probably the best route to take. At the moment they are a bit slow responding to the online requests due to increased load from extra parcels and letters being sent in the lead up to Christmas. I lodged one last Thursday and really only got any correspondence today. They even rang me which was good. I should find out next week if the issue has been resolved.

If you are on Facebook, you could also mention your complaint on their page (make sure it has the blue tick). If you mention the case number of your complaint and a brief description, it can sometimes get them to look at it a bit quicker. Don't take the lead of a lot of the other posters on their page, they are clearly upset. I've found being calm and courteous gets better and often quicker results.........even though you really want to rant and rave like everyone else!

I can't remember if anyone else mentioned it, if you funded the PayPal payment with a credit or Visa debit card, you can always do a chargeback if you have no luck in the dispute process or seller.

Good luck with it all. Please come back and let us know how you get on.

Re: Leaving negative feedback

4green2000 — Wed, 19 Oct 2016 18:43:21 GMT

@lisa-jane2013 wrote:
I raised the dispute on the Australia Post website and created an account with them. I have filed a paypal complaint, the seller escalated it and said the location listed on the tracking page is not the delivery address but the Australia post sorting address ? but it clearly states the sorting centre suburb , then says delivered to ....and names the suburb - which is ten minutes drive from where I live, you have to click on the tracking number and go to the Aust Post website to see that much information though.

what if you go to the AU post site and copy (for proof) the delivery details suburb etc that it was delivered, were wrong and show ebay,paypal,seller and your post office? just a thought.

Re: Leaving negative feedback

lisa-jane2013 — Wed, 19 Oct 2016 23:28:08 GMT

Would'nt Paypal do that themselves though, as part of their investigation? Unfortunately the seller did not do all they could but ignored my messages. Thats the worst part of it, in reply to other negative and neutral feedback left for them they responded by saying - "if you had told us about the problem we could have helped you, we can't help if we don't know" What a load of rubbish - they don't care. I actually think they are enjoying this - getting one over me.

Re: Leaving negative feedback

lyndal1838 — Thu, 20 Oct 2016 04:29:42 GMT

Do you seriously believe that ebay or paypal actually do any investigating before closing a dispute?

No such luck, or there would not be as many mistakes made as there are.

There is a never ending stream of members coming to the boards with stories like yours.

Re: Leaving negative feedback

whiznumber6 — Thu, 20 Oct 2016 04:40:45 GMT

I've had items get stuck in a sorting centre for extended periods - once the buyer contacts me and lets me know the item hasn't arrived, I do a tracking search. If the items appears stuck in a sorting centre, I immediately send the buyer a replacement item, and chase the missing item up with Australia Post (they've refunded me, and based the amount on my own estimate of the item's value - could be nicely rorted if you were of a mind to).

Not responding is classless, at best.

Re: Leaving negative feedback

lyndal1838 — Thu, 20 Oct 2016 05:21:07 GMT

@whiznumber6 wrote:
Australia Post (they've refunded me, and based the amount on my own estimate of the item's value - could be nicely rorted if you were of a mind to).

You have been extremely lucky then. Any time I have made any sort of claim on Australia Post for a missing/damaged parcel I have had to prove what it was and the price paid.

If it was an ebay item it was very easy...just produce the ebay invoice or copy of listing to prove the value. Other items were not so easy unless you had a receipt of some sort.

Re: Leaving negative feedback

shepherdsrule — Thu, 20 Oct 2016 08:33:54 GMT

@lisa-jane2013 wrote:
Yesterday I left negative feeback for a seller. This morning I looked to see if they had responded and it had been removed., like I had never left it. I did'nt recieve any message from Ebay telling me it was removed or why.
I left negative feedback because I did'nt recieve my item, it was sent as registered post but marked as delivered to a suburb I don't live in. The seller has not responded to my messages or tried to help and I have lodged a complaint with Aust Post, (they have'nt got back to me, but apparently it is being investigated.)
But I think the seller might have addressed it incorrectly, after looking at other feedback left for them. I dont know why it was lost, it was'nt valuable but I really wanted it.
The feedback I left was factual and honest. I did'nt abuse them or swear. just stated the facts.

I know that sellers have the right to get negative feedback removed but do I have the right to get it reinstated?. I want people to know what sort of seller this person is.

How do you know it was addressed incorrectly?

What sort of seller are you saying this is ?

You say you tried messaging the seller, did you give them time to respond before leaving the negative ?

For all the seller knows, they posted the item and all is well, not everyone is on the PC 24/7 - perhaps try ringing the seller??

Re: Leaving negative feedback

phorum_junkie* — Thu, 20 Oct 2016 13:36:29 GMT

The addressee should lodge a delivery issue enquiry if the item is showing in our track tool or via a track advice email as 'delivered' but has not been received."

It shows as being delivered to the nearest depot, not to the buyer's address so the seller should pursue it as they paid to have the parcel delivered to a specific address.

Re: Leaving negative feedback

thecatspjs — Thu, 20 Oct 2016 23:07:37 GMT

@phorum_junkie* wrote:
The addressee should lodge a delivery issue enquiry if the item is showing in our track tool or via a track advice email as 'delivered' but has not been received."

It shows as being delivered to the nearest depot, not to the buyer's address so the seller should pursue it as they paid to have the parcel delivered to a specific address.

It is a delivery issue enquiry regardless.

Australia Post guidelines are pretty simple and clear.

Sorry that you can't understand that.

Re: Leaving negative feedback

shepherdsrule — Sat, 22 Oct 2016 05:49:01 GMT

I always thought the 'addressee' was the receiver and the 'addressor' the sender?