topic Re: repaying a refund in Buying

repaying a refund

davidc4430 — Wed, 09 Nov 2016 01:03:44 GMT

hi, had an item not arrive after waiting a few weeks from delivery date, put in a item not recieved claim and recieved a refund.

now the items arrived a few weeks since refund recieved, how do i return the refund?

Re: repaying a refund

*sparklz* — Wed, 09 Nov 2016 01:14:36 GMT

If you paid with paypal go to the page for that payment and the email/paypal address of the seller will be there.
You can do a send payment to that address.

Contact the seller and let them know as well.

Re: repaying a refund

bakeandfry — Wed, 09 Nov 2016 01:16:21 GMT

My best guess would be to find the email that payment was sent from and send another payment to it from paypal with a note explaining payment

Re: repaying a refund

digital*ghost — Wed, 09 Nov 2016 01:16:27 GMT

You have to manually resend payment. If you view the transaction in your PayPal account, it will show you the seller's email address that the original payment was sent to, so you can use that to send money to them.

Re: repaying a refund

pacotrading — Wed, 09 Nov 2016 02:07:45 GMT

Ha good onya Oz post.

Re: repaying a refund

lyndal1838 — Wed, 09 Nov 2016 04:51:06 GMT

Where does the OP say it was held up by Australia Post?

Maybe it was an overseas parcel?

Re: repaying a refund

phorum_junkie* — Wed, 09 Nov 2016 05:18:32 GMT

You may have already processed the refund but if you haven't it would be a kindness to send it as a personal payment so the seller does not have to pay any fees especially as they will not have been refunded the 30c flat fee cost when they refunded. You know you don't need any buyer protection now so you lose nothing by doing it that way.

Re: repaying a refund

davidc4430 — Wed, 09 Nov 2016 06:14:44 GMT

thanks everyone, all sorted

Re: repaying a refund

davidc4430 — Wed, 09 Nov 2016 06:20:34 GMT

it was an overseas parcel from china, i gave it an extra 2 weeks from the last date for delivery before opening a case for non delivery. i expected the usual, so sorry please wait a more longer time message but got a refund next day. thats my number one reason for returning the money.

i dont care where a seller is based if he or she does the right thing.

lots of chinese sellers do the wrong thing. this one did the right thing.

as the item had no tracking i could have just kept the money and the goods, i choose not to do that.

Re: repaying a refund

imastawka — Wed, 09 Nov 2016 06:41:39 GMT

If they didn't call you 'my friend' then they're an OK seller

Re: repaying a refund

*tippy*toes* — Wed, 09 Nov 2016 09:34:10 GMT

The few times I've had to contact Chinese sellers, they've always been great. The type of items I buy they tend to be honest sellers, which is evident by having shooting star feedback and 100% rating. A few times I've contacted when it's been quite a bit past the estimate and have added that I am happy to wait a little longer. Usually it arrives within the week. I don't mind waiting longer than most because I know they'll look after me if it doesn't eventually arrive.

When there was that major delays with shipments October 15, where there were lots of complaints, I had to stop a couple refunding me there on the spot. I said I'd wait a bit longer and let them know if it arrived. One mustn't have spoken very good English because I sent a message saying "good news, the item arrived today and I am very happy". She replied back within minutes saying sorry, I'll send a refund. I replied back with "no, no refund". She replied back with "I will refund soon". I ended up getting a Chinese friend to throw together a quick message and sent that. She replied very embarrassed and thanked me for my honesty.

Only once did I need a refund and there was no issues there at all. I asked if they could resend as I really wanted the item and she said she would prefer to refund or I'd lose my buyer protection, but was welcome to repurchase. She refunded within 20 minutes and I repurchased and it arrived 8 days later. Imagine that, a Chinese seller worried about buyer protection!

I guess it depends what you buy as to the integrity of the seller.

Re: repaying a refund

*tippy*toes* — Wed, 09 Nov 2016 09:37:27 GMT

@imastawka wrote:
If they didn't call you 'my friend' then they're an OK seller

I find the ones that write "dear friend" don't speak good English. They are easy to pick because an "item" is referred to as a "project". I'm guessing item in Chinese translates to project in English because I've seen it in listings too where it's obvious they've used a translator. I admire them for trying. I wouldn't even attempt to try Mandarin!

Re: repaying a refund

davidc4430 — Wed, 09 Nov 2016 10:42:31 GMT

my item was some 'dog shoes' which are very expensive to buy outside china.

4 shoes for $11 i can afford, foo sometimes gets problems with his feet and wearing shoes makes all the difference.

i set lasts a long time.

i'll prolly order a couple more sets now i know this seller is ok.

Re: repaying a refund

letscleanupmycupboards — Wed, 09 Nov 2016 22:33:11 GMT

When you refund doesn't the seller pay back exactly what they got from PayPal and PayPal pays back their fees? I've never heard of any 30c flat fee deducted.

The only time as a buyer that it's been a pain is with foreign currency purchases. If the exchange rate changes then you can sometimes get less back than what you paid. I did get more once though.

Re: repaying a refund

jensmanchester-australia — Wed, 09 Nov 2016 22:57:50 GMT

@letscleanupmycupboards wrote:
When you refund doesn't the seller pay back exactly what they got from PayPal and PayPal pays back their fees? I've never heard of any 30c flat fee deducted.

The only time as a buyer that it's been a pain is with foreign currency purchases. If the exchange rate changes then you can sometimes get less back than what you paid. I did get more once though.

Paypal now keep the 30c transaction if a full refund is processed - it has been like that for quite a while now.

Re: repaying a refund

lyndal1838 — Thu, 10 Nov 2016 02:26:13 GMT

@letscleanupmycupboards wrote:
When you refund doesn't the seller pay back exactly what they got from PayPal and PayPal pays back their fees? I've never heard of any 30c flat fee deducted.

The only time as a buyer that it's been a pain is with foreign currency purchases. If the exchange rate changes then you can sometimes get less back than what you paid. I did get more once though.

What Jen says about the 30c fee....paypal has been keeping it for a while now.

With foreign currency purchases, if the refund is done within a certain time (4 or 6 weeks I think) the refund is done at the same exchange rate that you paid. Otherwise the current rate is used.

I was lucky enough to score big time when the US$ was fluctuating wildly.