topic 'Lost' package in Buying

'Lost' package

wkcha2 — Thu, 12 Jul 2012 06:59:10 GMT

I purchased an item last month and the seller said that the item was sent on the 27/06. I still haven't received it and when I contacted the seller they said that they will offer me a refund. I ended up being the only bidder and so the item was very cheap. The seller said that they would give me a refund for it but I honeslty believe that this seller didn't want to sell it due to its low price.

When I asked about the item in more detail (ie when was the package sent and how) I got this response:

I sent it using a prepaid satchel. I dropped it off in the mailbox on the corner of lt. Lonsdale and spring st (i dont think this will be helpful at all, but anyway).

Actually it was a registered satchel with tracking, but since i have never had problems with the post before, i threw the tracking number away.. Too bad.

is there anything I can do? maybe report this seller?

Re: 'Lost' package

bsal6160 — Thu, 12 Jul 2012 07:04:27 GMT

open a dispute straight away.

Re: 'Lost' package

bsal6160 — Thu, 12 Jul 2012 07:34:32 GMT

Sorry cant offer more advise as I have never had to open a dispute just know you can do it.

Re: 'Lost' package

koalablue12 — Thu, 12 Jul 2012 07:37:51 GMT

I forgive you bsal, I would have told OP how as well, but, same as you never had to do one, so I dropped you right in it!!

I think you go to the item purchased, at the right hand side click on the drop down box, 'resolve a problem' , then choose 'item not received', you then escalate to a claim in 4 days? and close 5 days after that?? Then you get your money refunded form paypal, so you have lost nothing.

Stick around OP, someone who actually nows what they are talking about will be along soon

Re: 'Lost' package

bsal6160 — Thu, 12 Jul 2012 07:39:25 GMT

Ok my job is done here...who else can i go give some "bloody good advice" too.....;-)

Re: 'Lost' package

xxstuckonstickersxx — Thu, 12 Jul 2012 07:41:46 GMT

If he's already offered a refund I would just take it and leave it at that. I'm a pretty easy going person though and like to give people the benifit of the doubt.

I have had parcels lost on me so I do know it happens. I wouldn't ever consider telling someone I'd posted something I hadn't. There'll be more advice shortly I'm sure (probably along the lines of "tie them up and flay them" :^O)

Re: 'Lost' package

xxstuckonstickersxx — Thu, 12 Jul 2012 07:46:36 GMT

I gotta stop double posting! (I will when eBay introduces an "edit post" button)

If you do wanna open a dispute, click:

My eBay>Purchase History>More actions>Resolve a problem

then you will see your options. Havent done an INR case for ages but I think it'll log you into paypal and you start the dispute process there....I THINK

Re: 'Lost' package

patchoo78 — Thu, 12 Jul 2012 07:53:39 GMT

Report them for what?

Even if the seller did want to sell it for more (Which you have no proof of anyway) You can't force them to sell it to you..

Just accept the refund and move on

Re: 'Lost' package

*sparklz* — Thu, 12 Jul 2012 07:55:47 GMT

Tell the seller that you are happy to accept the refund and can they do it within the next 24 hrs or a dispute will be initiated.

The seller is obviously lying and do not care at all.

After they have refunded you leave feedback to advise others of the less than helpful antics of the seller.

To open a dispute go to your paypal account and open up the page for that payment and at the bottom is a resolution center link.

Click on that and go from there.

They could have refunded you straight away when they message you if they have not all ready.

Re: 'Lost' package

phorum_junkie* — Thu, 12 Jul 2012 08:38:33 GMT

is there anything I can do?

Yes, leave them a factual neg feedback. Had they not concocted the story about sending a tracked satchel and throwing the number away I may have given them the benefit of the doubt and left no feedback or a neut.

Keep a look out for it being re-listed and if it is then leave a follow up to the neg drawing attention to the fact.

Re: 'Lost' package

wkcha2 — Thu, 12 Jul 2012 08:45:17 GMT

Well that's it's... If she didn't reply with that comment I would have given them the benefit of the doubt but it's just annoyed me!

I just don't want them to give me neg feedback when I didn't do anything wrong

Re: 'Lost' package

kopenhagen5 — Thu, 12 Jul 2012 08:56:10 GMT

Sellers can't leave negs anymore. 🙂

Re: 'Lost' package

***super_nova*** — Thu, 12 Jul 2012 09:11:46 GMT

I sent it using a prepaid satchel. I dropped it off in the mailbox on the corner of lt. Lonsdale and spring st (i dont think this will be helpful at all, but anyway).

Actually it was a registered satchel with tracking, but since i have never had problems with the post before, i threw the tracking number away.. Too bad.

If she sent it by the eBay satchel with tracking the tracking number should be in your My eBay, Purchase History, under the item.

If there is a number, you can see what it says on the AP tracking site.

But remember that you only have 45 days to open PP dispute, so start it ASAP. Do not wait for her to refund, sher may be trying to string you past the 45 days cut off.

Re: 'Lost' package

*sparklz* — Thu, 12 Jul 2012 09:19:46 GMT

Well that's it's... If she didn't reply with that comment I would have given them the benefit of the doubt but it's just annoyed me! I just don't want them to give me neg feedback when I didn't do anything wrong

Sellers can not neg buyers and if she leaves you as negative comment with a +ive rating you can report it to ebay, it will be removed and the seller will get a black mark on her ID.

Re: 'Lost' package

davewil1964 — Thu, 12 Jul 2012 15:28:38 GMT

The way I read it was the OP was the one who threw the tracking number away.

Re: 'Lost' package

wkcha2 — Thu, 12 Jul 2012 23:02:37 GMT

see what i'm thinking is if its just a standard 500g satchel (now the blue and red ones) they actually don't tracking numbers right?

Its only the express post ones and the actual registerd ones that do.

Can anyone clarify?

Re: 'Lost' package

australiapoststore — Thu, 12 Jul 2012 23:33:04 GMT

see what i'm thinking is if its just a standard 500g satchel (now the blue and red ones) they actually don't tracking numbers right?

Its only the express post ones and the actual registerd ones that do.

Can anyone clarify?

The Blue and Red Parcel Post Plus satchels have a tracking number as well as Click and Send, Express Post and Express Post Platinum.

Though none of these satchels are fully trackable (we don't offer a "live" tracking service), they are all traceable to different degrees.

Alice