topic Re: Problems with checkout in Buying

Problems with checkout

opalzz54 — Tue, 03 Jan 2017 03:33:20 GMT

Tried to buy two pairs of shorts this morning. The seller offered discount postage on a second item but had to pay for each pay separtately at checkout so had to pay postage for both. Not too concerned about this but when I signed into PayPal I was sent straight back to Ebay's checkout page with no confirmation that I had purchased and paid for these items. They are not showing on my ebay summary and I have not receive an email from PayPal so I don't know if I have actually bought these items or not. The checkout page has changed anyone any idea what is going on?

Re: Problems with checkout

padi*0409 — Tue, 03 Jan 2017 03:58:30 GMT

Log into your Paypal account and see if the purchase is showing there, if it isn't ask the seller to send you and invoice for the 2 items with combined postage and uae that invoice to pay for them.

In case the seller is a newbie, let them know NOT to click on "recalculate" when sending the new invoice, doing that will just revert it to the original postage.

Re: Problems with checkout

stickerswa — Tue, 03 Jan 2017 04:38:07 GMT

Just wondering ...are you using a mobile device or a computer? Ebay's system gets confuddled on mobile devices quite often. Every person that has contacted me with a problem has been using a ipad or mobile phone. Its the first question I ask .... Never had someone ask a question about problems that uses a proper computer (Maybe I have been lucky )

Re: Problems with checkout

opalzz54 — Tue, 03 Jan 2017 06:51:52 GMT

Thank you for your reply.
I was using a desktop computer. Certainly seems strange as according to the seller she has no record of me buying the shorts. Will have to start all over again.