topic Is Ebay Customer Service Computer Generated answer ? in Buying

Is Ebay Customer Service Computer Generated answer ?

carloz3 — Sat, 07 Jan 2017 05:30:01 GMT

Hi I made a purchase before Christmas and the item arrived DOA and could not get into an amicable outcome with the seller. I made my case quite clear to Ebay customer help and thus far I just keep getting the same response which appears computer generated. I have covered a number of points to state my case over and over again and none of them have been answered. I just keep getting the same responses which does not satisfy any of my questions nor my concerns. Today I have received three separate one's. Once again I have highlighted my concerns and imagine Customer Help will give me the same tiresome help. Fair Go.

Re: Is Ebay Customer Service Computer Generated answer ?

Anonymous — Sat, 07 Jan 2017 05:32:34 GMT

Have you tried requesting a call back or asking to speak to a supervisor?

On the phone, I mean

Re: Is Ebay Customer Service Computer Generated answer ?

padi*0409 — Sat, 07 Jan 2017 05:37:28 GMT

You're wasting your time with emails, you'll invariably get cut and paste answers that way.

Use the link below and, as enigma said, get a call back and ask for a supervisor if the first CS rep can't help you.

http://ocsnext.ebay.com.au/ocs/cusr?query=1485

Re: Is Ebay Customer Service Computer Generated answer ?

lyndal1838 — Sat, 07 Jan 2017 05:50:17 GMT

Do you really need to contact Customer Service?

If the item is Not As Described and the seller is not helpful you should just open a dispute in paypal, escalate it as soon as the system will allow and get a refund.

Re: Is Ebay Customer Service Computer Generated answer ?

davewil1964 — Sat, 07 Jan 2017 06:04:05 GMT

I'd open the dispute through eBay, if possible.