topic Re: Beware in Buying

Beware

grant_oz — Fri, 24 Feb 2017 08:37:50 GMT

Beware of seller REMOVED.Bought faulty goods from seller.Seller said return goods sent me PO box in NSW to return goods to.Returned item and nothing heard.Started paypal dispute.Paypal advised me because return address didnt match paypal address there wasnt anything they could do unless seller agreed to refund.Be aware that chinese companys using shipping hub in Australia but have registered paypal address in china can bypass giving you a refund or replacement when they tell you to send item back to an australian address.This australian stock might be faster,but you have no protection thru paypal when it goes wrong.After 15+ yrs i thought id seen all the scams.

Re: Beware

maranock — Fri, 24 Feb 2017 05:46:58 GMT

You can't name and shame here.

I am sorry you had a problem like this but there are procedures in place to help make things eaier and safer, you just have to follow them. If you have a similar problem in the future come back before you do anything and experienced buyers and sellers here can give you advice on what to do to get your money back.

Re: Beware

*bellee* — Fri, 24 Feb 2017 05:48:37 GMT

Are these messages on Ebay? If so, you have eBay's buyer protection which also requires the seller to provide you with a prepaid return label.

Re: Beware

grant_oz — Fri, 24 Feb 2017 06:06:35 GMT

Yes the messages are on ebay and the lady i spoke to from ebay read them.There policey is different than paypal and if it was an ebay claim i would been covered.Because it was a paypal claim its not covered.

Re: Beware

grant_oz — Fri, 24 Feb 2017 06:20:02 GMT

Its not a matter of no experience.Its a loophole in paypal.You have a company in china registered with paypal as being in china the company has someone sending stock from aus using aust post.If the item is faulty seller tells you send it back to aus address.Under paypal rules laws you are not covered when you send it back because it doesnt match the paypal registered address.That would apply for every chinese company with someone here in aus sending out items and using a return address here in aus.Im not saying they are all not going to refund or replace.But under paypal if they dont there isnt a thing you can do.

Re: Beware

lyndal1838 — Fri, 24 Feb 2017 06:24:56 GMT

What you should have done was open the dispute in either ebay or paypal and wait for them to tell you the address to return the item.

If you only send to the address given to you through the dispute you are covered.

Re: Beware

*bellee* — Fri, 24 Feb 2017 06:31:40 GMT

Can't you still open the Ebay claim?

Re: Beware

grant_oz — Fri, 24 Feb 2017 06:43:34 GMT

No because paypal case has been dragging on for so long(26th jan) im passed the ebay claim time.

Re: Beware

grant_oz — Fri, 24 Feb 2017 06:59:11 GMT

lyndal1838 How true.That being said paypal do say talk your seller ect.I was talking to seller and seller said send it back.I sent it back supplied tracking number and thats when seller said you have a dispute with paypal close the case otherwise we cant send replacement.The dispute case was open before i sent it back so they knew there was a dispute open not a claim just dispute.As soon as they said we are not sending replacement thats when i made a claim.Very messy.Ive learnt if they are in china with someone here in aus im not buying.

Re: Beware

lyndal1838 — Fri, 24 Feb 2017 08:07:09 GMT

Why cut off your nose to spite your face.....if you want to buy from a Chinese seller with their items in Australia just do so,

Ignore any advice to talk to the seller....just open a dispute and escalate it to receive the proper address for the return of the item.

If you follow the correct dispute procedure in either ebay or paypal you are protected. If somehow it still goes pearshaped after you have followed the correct procedure there are other avenues.

Re: Beware

kopenhagen5 — Fri, 24 Feb 2017 09:46:11 GMT

@grant_oz wrote:
No because paypal case has been dragging on for so long(26th jan) im passed the ebay claim time.

eBay's deadline is 30 days from last estimated delivery date shown when item is posted.

Re: Beware

grant_oz — Sat, 25 Feb 2017 04:14:07 GMT

All the above are good points.That being said when you are in the dispute stage and paypal encourage you to talk to your seller and try and work it out and you do talk and the seller says send it back you send it back.The dispute phase is there to sort it out with the hope you dont need to make a claim.If i was in the claim phase i wouldnt have sent it back untill paypal sent me the ok.There is a flaw in the dispute stage you have open contact with the seller paypal say try and sort it out and when you think its sorted it backfire,s.Paypal prefer you to sort it out in the dispute stage but if you do and it goes bad you are not covered.There would be 1000s ppl that send items back for exchange or refund thinking they are doing the right thing that will not be covered and im talking about ppl sending items back outside paypal dispute.The other thing i found out going thru all this is if you send your item back to the PO BOXS in Chullora there isnt a final tracking scan saying delivered.It shows as delivered on the internal aus post system not the public tracking site.

Re: Beware

lyndal1838 — Sat, 25 Feb 2017 09:17:03 GMT

If there is an issue with an item the first thing I do is contact the seller.

I only open a dispute if I have no satisfaction from that contact. Which means by the time a dispute is opened I am past contacting the seller.