topic Re: Seller using false location HELP! in Buying

Seller using false location HELP!

onefishball — Sat, 09 Jul 2016 10:23:03 GMT

Hello,

I recently bought an item from ebay and the seller said the item was from Sydney, Australia and because of that it was about 30-50% more expensive than if it was coming from China and I was okay with that since I needed it in a timely fashion. And now I read the sellers feedback and come to find out that the items are actually coming from China and that it'll take much longer than I initially expected. This is false advertising and a waste of money, what can I do in this situation? I already e-mailed ebay support but I have no yet received a reply. Not only that but I was provided with no tracking number so I have no clue when and if it'll come. Very disappointed that eBay allows people to be manipulated like this.

Please reply with any information that can be of use, thanks.

Re: Seller using false location HELP!

ausbargainbasement — Sat, 09 Jul 2016 10:34:11 GMT

Hi have read on the forums some chinese sellers send items from warehouses located in Australia, so out of curiosity bought a item that my wife wanted from a Chinese seller, item location stated Sydney also, lo and behold package turned up a few days later and indeed was posted from Sydney, so the item location in this case was correct despite the seller being located in China.

Re: Seller using false location HELP!

imastawka — Sat, 09 Jul 2016 10:42:15 GMT

You don't know for sure yet. Don't panic

If you've bought it, then you should be able to tell if it's coming from China

by looking at the estimated delivery date in your purchase history.

If it's estimated to be about a week then it's local.

Six weeks, and it's coming from China

Re: Seller using false location HELP!

lyndal1838 — Sat, 09 Jul 2016 10:41:49 GMT

I realise you are new to ebay but the whole idea of researching feedback BEFORE you buy is to avoid this very situation.

Emailing ebay is a complete waste of time....you will wait forever for an answer.

In this case, just use the Report This Listing link on the particular listing and report the seller for Location Misrepresentation.

Depending on how recently you bought the item and the seller's handling time it is possible the item has not even been posted yet.

Can you post the item number here and someone will have a look for you.

Re: Seller using false location HELP!

onefishball — Sat, 09 Jul 2016 10:49:36 GMT

They said it's been shipped. http://www.ebay.com.au/itm/NEW-Ergonomic-Design-aluminum-stand-for-Laptop-MacBook-/271943446503?hash=item3f5117afe7:g:mDAAAOSwInxXNWYR

Re: Seller using false location HELP!

onefishball — Sat, 09 Jul 2016 10:51:02 GMT

Well, the user is based in china, all negative and neutral feedback says they ship from China. I could've bought the same item from China for much less.

Re: Seller using false location HELP!

onefishball — Sat, 09 Jul 2016 10:51:55 GMT

Well according to the feedback that the seller has I don't think that would be true.

Re: Seller using false location HELP!

ausbargainbasement — Sat, 09 Jul 2016 11:01:42 GMT

Hmm interesting as postage states Couriers please , and if that is the case can only be coming from Australia.

Re: Seller using false location HELP!

phorum_junkie* — Sat, 09 Jul 2016 11:03:05 GMT

A sLyndal said the time to read feedback is before you buy, not after. The seller has had nearly 500 unhappy buyers in the last year and that is just those who bothered to leave feedback, For future reference most experienced members will avoid a high volume seller with feedback less than 99.5%, your had 98.1%.

It is not unusual for items situated in Australia to take 2 weeks to arrive so I would give it at least that long and then if the seller has not provided you with a tracking number open an item not received case through Paypal (don't do it through ebay, they are best for item not as described) and escalate to a claim after a coupple of days if the seller still does not provide a valid tracking number.

Re: Seller using false location HELP!

lyndal1838 — Sat, 09 Jul 2016 11:06:05 GMT

You bought the item at 8pm last night.

Be a bit reasonable!!

The seller is using Couriers Please which indicates that the item is located in Australia. It is doubtful if it has actually been picked up by the couriers....it may have been packed and the booking made. Until the item is picked up there is no tracking number to give you.

Just be patient for a few days. You may well find you will receive it early next week.

Re: Seller using false location HELP!

onefishball — Sat, 09 Jul 2016 11:13:35 GMT

Nope, the seller sent me a message that there is no tracking number and it's shipping by auspost.

Re: Seller using false location HELP!

davewil1964 — Sat, 09 Jul 2016 11:16:20 GMT

i suspect you are correct in assuming the seller is in China.

But that doesn't mean the goods aren't in Sydney.

As others have said, the time to do due diligence is prior to purchase. Not as buyer remorse.

Re: Seller using false location HELP!

onefishball — Sat, 09 Jul 2016 11:22:52 GMT

Yeah, I understand that. But the that eBay doesn't crack down on this and a buyer needs to do there investigation before buying says alot about the whole feedback system as a whole.

Re: Seller using false location HELP!

lyndal1838 — Sat, 09 Jul 2016 11:32:19 GMT

But the whole idea of feedback is so you can do your due diligence and decide if the seller's terms of sale are what you want to adhere to.

If you don't like it, don't buy from that seller.

It might be to your advantage to read the Site Map and other ebay help sections on how to buy safely one ebay before you have any more issues.

Re: Seller using false location HELP!

davewil1964 — Sat, 09 Jul 2016 11:33:19 GMT

I am primarily a seller. You don't want to get me started on the 'merits' of eBay's feedback system. But you did have the advantage of reading the feedback referring to the goods' location. And you chose to buy anyway....

Re: Seller using false location HELP!

onefishball — Sat, 09 Jul 2016 11:33:20 GMT

Well that says a lot about user experience.

Re: Seller using false location HELP!

lyndal1838 — Sat, 09 Jul 2016 12:01:45 GMT

@onefishball wrote:
Well that says a lot about user experience.

To quote Pauline.....please explain?

Would you walk into a B & M store that looked dirty and untidy and expect to have a good experience?

Reading feedback is the equivalent of looking at a store....you have to judge the type of experience you might have by reading what sort of experience others have had.

Anyway, as you only bought the item last night it is hardly fair to be complaining about the experience just yet. Wait and see what happens next week. You may be pleasantly surprised.

Re: Seller using false location HELP!

k1ooo-slr-sales — Sat, 09 Jul 2016 12:12:51 GMT

oneball, if you are new to eBay you might like to have a read of this thread to get some tips for buyers, including the one to check feedback before buying.

http://community.ebay.com.au/t5/Buying/Help-and-advice-for-buyers/td-p/1391531

Please do not add to that thread as it is old, but most of the advice is still valid for buyers

Re: Seller using false location HELP!

k1ooo-slr-sales — Sat, 09 Jul 2016 12:17:16 GMT

sorry onefish, I mis-remembered your eBay ID when I posted last, my apologies for that.

Re: Seller using false location HELP!

lindab0418 — Sat, 09 Jul 2016 12:41:36 GMT

I can understand your concern in this matter but since you have only just purchased the item I wouldn't be concerned just yet. It would appear that the item is coming from Sydney. Hopefully things go smoothly for you and there are no issues with these transaction.

I too have purcased items that were listed as being in Sydney. I was new at the time and assumed that since the item was in Sydney I was dealing with an Aussie seller, but he was actually in China. I got the item quickly but it was faulty. I opened a dispute with Paypal and was told I needed to return it to the seller, in China at my own expense! . I had to fight tooth and nail with Paypal over that. My argument was that since the item came from Sydney that is where it should be returned to. I had to threaten to go to Fair Trading before Paypal agreed that I could return it the address in Sydney and they would be responsible for getting to the seller in China.