topic Re: Please help! in Buying

Please help!

chasingsun360 — Thu, 01 Jun 2017 11:28:30 GMT

Hi guys,

So here is my situation:

- I order 1400$ worth of goods and it delivery to wrong address, which is not my fault ( the seller said this him self)

- I ask for a full refund and he only offer 500$
- I then open a case on ebay ask for help, however i received "Final decision: A refund won't be issued for this case " without any furthur explaining

- The buyer then send me an email saids he already full refund which i havent see anything

- The case close!

I'm worry since i havent see anything in my creditcard or any statement proof that he have refund, the case already close by ebay. Am i in a bad situation? What should i do now?

If anyone know would be much apperciated. Thanks all!

Re: Please help!

kopenhagen5 — Thu, 01 Jun 2017 11:31:21 GMT

I assume you paid by PayPal so log into PayPal and open a case for INR in PayPal.

Re: Please help!

chasingsun360 — Thu, 01 Jun 2017 11:37:23 GMT

Thanks for replying,

I paid the goods with my credit card, can i still open a case with paypal?

Thanks,

Re: Please help!

twyngwyn — Thu, 01 Jun 2017 11:49:42 GMT

You might qualify for a charge back....see:

https://www.finder.com.au/credit-card-chargeback-denied-know-the-reasons-why

Re: Please help!

chasingsun360 — Thu, 01 Jun 2017 11:57:17 GMT

Thanks,

It look like a complicate process.

Why ebay make this so difficult

- When i order the product, i clearly enter the right shipping address, But the tracking on that product said it arrives at somewhere else, Total not my fault, and now sitting here and try to solve this mess...

Anyway thanks ill have a look at that!

Re: Please help!

kopenhagen5 — Thu, 01 Jun 2017 12:05:01 GMT

I paid the goods with my credit card, can i still open a case with paypal?

Only if you paid by PayPal using your credit card.

Re: Please help!

lyndal1838 — Thu, 01 Jun 2017 12:26:30 GMT

If you paid with a credit card as a guest through paypal you do not qualify for a refund from ebay.....you have to pay with a paypal account.

You should be able to do a chargeback through your bank.

Re: Please help!

davewil1964 — Thu, 01 Jun 2017 12:33:03 GMT

Why did the seller send the goods to the wrong address?

Why did the seller have the wrong address in the first place?

WHAT address did you tell the seller to send to?

The seller obviously got the wrong address from somewhere. The only realistic answer is it was supplied by you. Why should the seller be liable for YOUR mistake?

Re: Please help!

chasingsun360 — Fri, 02 Jun 2017 03:14:44 GMT

The way you are assuming is very not realistic?

The mistake was made due to an employee at his work place and he said this himself when we discuss over email,

- I have the correcrct address as my ebay comfirmed through email !

- When i ordered i state that it will be delivery to my address, but the tracking information show its has been delivered to another postcode, and this when i relise that it was delivery to a wrong address.

- How he have the wrong address? You ask me? such a NON REALISTIC person you are!

Assuming it wasnt his fault and i try to scam, why would he even offer 500 refund in the first place.

As you can see from the photo, the delivery address and the address it got delivered to is complete different?

Why he have top refund for the mistake i have made?

Next time if you dont know something? and want to know please ask!

Re: Please help!

*tippy*toes* — Fri, 02 Jun 2017 01:28:58 GMT

I would strongly suggest you report your post to the moderators to get them to remove the attached photo. You've posted your address on a public forum, which is really a stupid thing to do. I would also suggest asking them to edit your post to remove the insults you have left. Your post could be considered hostile and that is against the rules.

Re: Please help!

imastawka — Fri, 02 Jun 2017 01:40:48 GMT

But.....it also says on the top of the purchase order that $1430 has been refunded

by the seller.

Have you checked your Paypal or credit card for the refund?

Re: Please help!

lyndal1838 — Fri, 02 Jun 2017 02:13:41 GMT

According to that photo you have been refunded the full amount.

The refunded amount will go back to your credit card and take a few days to show.

Nothing more for you to do now except wait for it to appear.

Re: Please help!

zanadoo_56 — Fri, 02 Jun 2017 04:01:25 GMT

@davewil1964 wrote:
Why did the seller send the goods to the wrong address?
Why did the seller have the wrong address in the first place?
WHAT address did you tell the seller to send to?

The seller obviously got the wrong address from somewhere. The only realistic answer is it was supplied by you. Why should the seller be liable for YOUR mistake?

Reading your post all I can say is....you can be so wrong sometimes.

I once had a purchase sent to the wrong address and it WAS the seller's mistake. According to him, he had somehow managed to mix parts of my address with another customer's. I never got my item. I imagine the other person didn't get theirs either. Fortunately I got a full refund though it took a while.

Since when were sellers perfect? Though most of my purchases have gone well, I've had sellers who forgot to send my item, sent the wrong thing, sent items with parts missing.....do I need to go on? Some times sellers make honest mistakes, and sometimes they play the 'my child/mother/whoever has been ill' card as an excuse. Fortunately, some of them also own up to the truth and we try and sort it out so that no one gets angry.

Re: Please help!

4channel — Fri, 02 Jun 2017 06:10:38 GMT

Hi chasingsun360 , I am very sorry to hear about your dilemma. Tell me, if you have the details of the wrong address, have you tried to send a letter to that address to contact the people? In some cases with rental properties, people can just assume that letters and parcels belong to previous tenants. If they are honest people they may hang on to them incase a previous tenant comes or they give the letters / packages to the landlord.

Anyway, I hope that your issue gets fixed to your satisfaction. Good luck.

Re: Please help!

*tippy*toes* — Fri, 02 Jun 2017 15:00:36 GMT

The OP doesn't have the address of the recipient. They could see by the tracking it was delievered to a different area to them. The seller may not even know what mistake he made, so the OP could go to that address and ask for it. I had an express satchel left on my doorstep a few weeks ago. Correct address, but I had no idea who the name on the label was.

Luckily it had the store's label on the back (it wasn't an eBay item, it was an iPhone fix place), including their email address, so I sent an email to let them know. I said if they were happy to give me the intended recipients address, I'd deliver it. Turns out they'd written 24 instead of 246 (it was handwritten). I dropped it off that afternoon and didn't even get so much as a thank you. Even the store was so grateful they sent another email the next day thanking me profusely!

It sounds like the OP has been refunded in full, but it hasn't showed up on their credit card yet.