topic Re: HELP WITH ARTICLE BEING POSTED in Buying

HELP WITH ARTICLE BEING POSTED

lynne8221 — Fri, 14 Jul 2017 07:03:30 GMT

Hi Everybody

I'm a seller, not usually a buyer so need some help with an item I purchased on 6 July & think hasn't been posted but not sure.

The message on my buyers history reads item posted & then gives EBay Tracking number which says the information has been received by Australia Post on 7 July. I'm assuming that it has not yet been posted.

If not received by next week, can I lodge an item not received claim & because it's an Ebay tracking does this mean that I don't have a claim?

If I do lodge an "Item not received" claim is Ebay or Paypal better.

Thanks in advance for any help.

Re: HELP WITH ARTICLE BEING POSTED

springyzone — Fri, 14 Jul 2017 07:13:51 GMT

If it goes over the last estimated delivery date, you can lodge an item not received claim.

As you don't have it, the seller can hardly prove otherwise, ebay tracking or not. It hasn't been delivered to you, that's the bottom line.

Actually, if i were you, I would be inclined to lodge that claim as soon as that last estimated delivery date ticks over. That is, unless the seller gets to you with a decent explanation for the delay.

You purchased on 6 July, it is now 14 July. If it had been posted, I would expect tracking to show it somewhere in transit by now.

It doesn't sound as if it has actually been posted off & that's not good enough.

I forget which is better, ebay or paypal for item not received. Never had to make a claim on ebay. Someone else will know.

Re: HELP WITH ARTICLE BEING POSTED

davewil1964 — Fri, 14 Jul 2017 07:59:55 GMT

If it is showing as received by Australia Post that means it was lodged over the counter. It is not unusual for there to be no other scans until the item is onboard for delivery.

As a seller you should know this.

Also 7/7 was only last Friday, a week, so it is hardly long overdue. Depending on where it is coming from and going to, that is not a long time. Even so, you would probably win an INR claim through eBay, as they don't care about sellers. Something you should keep in mind when things go pear shaped with your sales.

Have you contacted the seller?

Re: HELP WITH ARTICLE BEING POSTED

davewil1964 — Fri, 14 Jul 2017 08:02:27 GMT

@springyzone wrote:
If it goes over the last estimated delivery date, you can lodge an item not received claim.
As you don't have it, the seller can hardly prove otherwise, ebay tracking or not. It hasn't been delivered to you, that's the bottom line.

Actually, if i were you, I would be inclined to lodge that claim as soon as that last estimated delivery date ticks over. That is, unless the seller gets to you with a decent explanation for the delay.
You purchased on 6 July, it is now 14 July. If it had been posted, I would expect tracking to show it somewhere in transit by now.
It doesn't sound as if it has actually been posted off & that's not good enough.

I forget which is better, ebay or paypal for item not received. Never had to make a claim on ebay. Someone else will know.

if tracking shows with Australia Post, it means it is with Australia Post. Hardly the seller's fault if AP don't scan after LODGEMENT, which is what 'with Australia Post' means, so I'm not sure what explanation you would expect the seller to provide.

Re: HELP WITH ARTICLE BEING POSTED

lynne8221 — Fri, 14 Jul 2017 08:46:44 GMT

Thanks, I have contacted the seller, but he didn't bother to reply.

As a seller I do not use the Ebay postage system & I've never had a claim for item not received, so your comments regarding what I should know are not relevant.

When I ask for assistance (which is very rare) I really appreciate the help given, but not the personal comments about what I should or shouldn't know. Obviously if I knew I wouldn't be asking for assistance.

Re: HELP WITH ARTICLE BEING POSTED

lyndal1838 — Fri, 14 Jul 2017 08:51:42 GMT

It does not matter when you open a dispute....the seller can prove it has been posted so should win the dispute.

For an item not received it is best to use paypal....much quicker than ebay.

I hope you will contact the seller before jumping into a dispute. It is hardly her fault that you do not understand what the tracking shows.

I suppose you also think that the estimated delivery date is set in stone....it isn't! It is a date made up by ebay that bears very little resemblance to the reality of postage times.

Re: HELP WITH ARTICLE BEING POSTED

lynne8221 — Fri, 14 Jul 2017 09:08:15 GMT

Lyndal, that's exactly what I did.Â I asked the question - does this mean you have posted or just the info conveyed electronically that label has been printed.

Because I didn't receive a reply, I turned to the boards for an explanation.

Being a seller I would give plenty of time before loding a INR, however took the opportunity to ask which way to go about it should I need to use it.

"The sender has provided the shipping details for this parcel. Shipping information received by Aust Post."

Doesn't say parcel lodged or sent, just info received. Does this not happen when an Ebay label is printed, but parcel not lodged?

This is what is showing on my buying history & no other tracking details on Aust POst site. So it is a bit confusing, as all my tracking when I send parcels says "Parcel lodged" etc... I always lodge over the counter, so really not familiar with the Ebay lodgement system.

Anyway thanks for the help & I'll wait an appropriate time before following up with INR if necessary.

Re: HELP WITH ARTICLE BEING POSTED

lynne8221 — Fri, 14 Jul 2017 09:13:50 GMT

Forgot to add that I'm well aware of Ebays estimation of delivery dates being unrealistic. Everybody has very quickly jumped to the conclusion that I'm going to race to lodge an INR. In fact I just wanted to know if anybody could tell me if my parcel has ACTUALLY BEEN SENT.

I simply asked for the explanation of the message & best way to lodge INR IF NECESSARY. As a seller I'm sympathetic to the vagaries that sellers face with being at Aust Post mercies.

I think when a question is asked the answer needs to be given & the conjecture of what a person is going to, or not going to do, is best left up to them.

Re: HELP WITH ARTICLE BEING POSTED

davewil1964 — Fri, 14 Jul 2017 10:53:25 GMT

i answered your question to the best of my knowledge. Your admission that you were looking to open an INR sooner rather than later is a reflection on you, and my responses were in accordance with my perception of that. As most answers are.

Re: HELP WITH ARTICLE BEING POSTED

collect247 — Fri, 14 Jul 2017 12:18:12 GMT

It has been posted with a pre paid postage which means the post has been given details that it has been posted but until the parcel

is received where it can be scanned then all you will see is shipping info has been received by AP.

Next step will be when it has been scanned at a sorting centre or when it will be delivered.

Re: HELP WITH ARTICLE BEING POSTED

lynne8221 — Fri, 14 Jul 2017 12:33:36 GMT

Thanks for that info.

Re: HELP WITH ARTICLE BEING POSTED

*tippy*toes* — Fri, 14 Jul 2017 15:26:47 GMT

Shipping information received means the seller has generated the label. One of 2 things could have happened.

1. They dropped it in the red box without getting a lodgement scan, which means it may not get a scan until it reaches a sorting centre or it's about to be delivered.

2. They haven't posted it yet.

There is no way to know which scenario it is without waiting. I'd take a guess and say they've dropped it in the box, especially if they are an established seller with a good record.

Re: HELP WITH ARTICLE BEING POSTED

cezm — Fri, 14 Jul 2017 20:45:35 GMT

I agree *tippy*toes*

This is what my tracking looks like if, I'm assuming, it isn't lodged over the counter

and this if it is

Re: HELP WITH ARTICLE BEING POSTED

lynne8221 — Fri, 14 Jul 2017 21:58:47 GMT

Thanks for the help - that's what I suspected, just wanted someone to definitely confirm that was how to read the tracking.

Since I bought, he has received a neg & his star for postage time has gone down to 4.2. He has made his feedback private, so don't know what the neg is for, but I suspect non-delivery or non-postage.

Anyway will wait & see, but I have the feeling that this seller is not going to deliver on his purchases. He has 15 feedback, but has been on Ebay as a seller since 2014 so thought it would be OK to buy.

Doesn't reply to emails, even to say how he posted, which would help - if posted in red box then tghat would be an explanation for no tracking to date.

Will come back to the board & advise of progress.

Re: HELP WITH ARTICLE BEING POSTED

springyzone — Fri, 14 Jul 2017 22:19:38 GMT

@davewil1964 wrote:
@springyzone wrote:
If it goes over the last estimated delivery date, you can lodge an item not received claim.
As you don't have it, the seller can hardly prove otherwise, ebay tracking or not. It hasn't been delivered to you, that's the bottom line.

Actually, if i were you, I would be inclined to lodge that claim as soon as that last estimated delivery date ticks over. That is, unless the seller gets to you with a decent explanation for the delay.
You purchased on 6 July, it is now 14 July. If it had been posted, I would expect tracking to show it somewhere in transit by now.
It doesn't sound as if it has actually been posted off & that's not good enough.

I forget which is better, ebay or paypal for item not received. Never had to make a claim on ebay. Someone else will know.
if tracking shows with Australia Post, it means it is with Australia Post. Hardly the seller's fault if AP don't scan after LODGEMENT, which is what 'with Australia Post' means, so I'm not sure what explanation you would expect the seller to provide.

If it was actually with Australia post.

But what made me wonder was that just a few weeks back I got an email from Aust post to say tracking details had been uploaded to them. It gave a date.

But then the next notice I got was about 3 days later that the item had been lodged with them.

So I am assuming here that details can be lodged before an item is physically sent.

If a tracking number was issued a week ago & Aust post actually had it, I would expect other details to be showing on the system by now.

But you could be right-the notice the buyer got could have meant the item was with Aust post-I just wasn't sure if it was the first type of notice.

But regardless of the type of notice it was, I would expect a seller to respond to numerous messages. pretty poor form to ignore a buyer completely.

Re: HELP WITH ARTICLE BEING POSTED

springyzone — Fri, 14 Jul 2017 22:35:37 GMT

@cezm wrote:
I agree *tippy*toes*

This is what my tracking looks like if, I'm assuming, it isn't lodged over the counter

and this if it is

Exactly. (Sorry, I hadn't read to the bottom of all the posts before I replied to dave & now too late to edit).

My reading of those photos above is that shipping info received on the earlier dates does not equal item actually with Aust Post at that point.

If your item is showing only shipping info received and nothing else has come up in a week, then I would seriously doubt it has been sent.

And I know most people here always say wait past the estimated date, it is only an estimate etc etc. I say it myself sometimes. But each case is different.

If your item hasn't been physically lodged with Aust post, you are receiving no replies to messages, you go ahead & lodge an item not received claim as soon as the system lets you.

Re: HELP WITH ARTICLE BEING POSTED

lynne8221 — Sun, 16 Jul 2017 11:31:59 GMT

Unfortunately, my seller is now up to 4 negs & 1 neut (still with his feedback private), so don't think I'll be receiving my item.

Re: HELP WITH ARTICLE BEING POSTED

lyndal1838 — Sun, 16 Jul 2017 12:40:19 GMT

Well at least he cannot sell anything while the feedback is private.

I would go for a paypal dispute straight away and then look elsewhere.

Re: HELP WITH ARTICLE BEING POSTED

springyzone — Sun, 16 Jul 2017 14:17:11 GMT

@lynne8221 wrote:
Unfortunately, my seller is now up to 4 negs & 1 neut (still with his feedback private), so don't think I'll be receiving my item.

No, you're not going to get it.

Might as well open a case asap & get your money back.

Re: HELP WITH ARTICLE BEING POSTED

lynne8221 — Mon, 17 Jul 2017 03:01:40 GMT

Thanks, have opened INR case (with a lot of others I suspect). Since he made his feedback private, I'm just guessing.

He's now up to 6 NEGS. His feedback when I bought indicated that he was shipping & everything was OK, though there were a few comments about slow posting. He sold 42 of the items since 1 July, so think there will be a lot more cases. Presume he will be de-registered soon!