topic Re: Aust post UNDERWOOD Qld holds for days in Buying

Aust post UNDERWOOD Qld holds for days

4myson2003 — Thu, 27 Nov 2014 20:16:44 GMT

Anyone know more about why does UNDERWOOD Qld aussie post sorting facility hold parcels for days and days?..My AP tracker is saying item been at this place since monday which is now 5 days.

Is this the normal thing that happens?Seems a long time to me..

Re: Aust post UNDERWOOD Qld holds for days

cq_tech — Thu, 27 Nov 2014 20:29:59 GMT

Underwood is one of my local DCs and if your item has been sitting there for 5 days the something is very wrong. Suggest you give them a ring and ask exactly what the hell is going on with your item. Sounds to me as if it may have been temporarily misplaced as it should have been scanned on board for delivery within 24 hours of its having arrived there.

Re: Aust post UNDERWOOD Qld holds for days

2106greencat — Thu, 27 Nov 2014 20:43:19 GMT

A lot of QLD sorting depots (especially Underwood) are experiencing tech problems ATM as far as I know.

Go to the AP site or phone them and you can let your buyer know why the item is to be delayed.

Re: Aust post UNDERWOOD Qld holds for days

kopenhagen5 — Thu, 27 Nov 2014 20:44:09 GMT

There was another thread mentioning relocation or reorganization of Qld postal ditribution centres at the moment.

Re: Aust post UNDERWOOD Qld holds for days

curraone — Thu, 27 Nov 2014 20:54:33 GMT

My DC too - it depends on where your parcel is going - for example, I have one parcel that was at Underwood on 24 Nov and it was at the next sorting centre in NSW on 25

but my other parcel at Underwood on 17 Nov had to go to Darwin - and did not appear on tracking again until it reached the NT on 24 Nov

so I imagine your parcel is not at Underwood now, it is trekking its way

Re: Aust post UNDERWOOD Qld holds for days

bigbrickshop — Thu, 27 Nov 2014 21:05:32 GMT

It's not just Qld centres. They're having major problems at the recently upgraded high-tech centres in Melbourne and Sydney as well. Parcels are being sent to the wrong states or taking 5 days to get from one metro suburb to another.

Re: Aust post UNDERWOOD Qld holds for days

4myson2003 — Thu, 27 Nov 2014 21:16:30 GMT

@curraone wrote:
My DC too - it depends on where your parcel is going - for example, I have one parcel that was at Underwood on 24 Nov and it was at the next sorting centre in NSW on 25

but my other parcel at Underwood on 17 Nov had to go to Darwin - and did not appear on tracking again until it reached the NT on 24 Nov

so I imagine your parcel is not at Underwood now, it is trekking its way

Underwood to Cairns..In the past its only taken 2 business day from these places.

Re: Aust post UNDERWOOD Qld holds for days

cq_tech — Fri, 28 Nov 2014 01:03:19 GMT

It may already be in Cairns but somehow missed its scanning event when it arrived, which although not a common occurrence, still occasionally happens. I just find it very hard to believe that after 5 days it would still be sitting at Underwood DC, that's all.

Re: Aust post UNDERWOOD Qld holds for days

cq_tech — Fri, 28 Nov 2014 01:15:48 GMT

Problem is, it will continue to say that until the parcel has its next scanning event, which will probably be when it's put on-board with the driver for delivery (assuming it missed being scanned into Cairns DC).

Re: Aust post UNDERWOOD Qld holds for days

musiclover70s — Fri, 28 Nov 2014 11:48:13 GMT

I have had this issue a couple of times with Underwood but when I have contacted my customers they have already received their parcel despite tracking not recording this.

I send all items with signature on delivery so I am not getting the service I am paying for. I called Australia Post and all they could say was that they would investigate the situation. I received a call a week later to basically tell me they couldn't give me an answer as to why the items had no further scans and could I call my customers to ask them if they had received their parcels?!! As I said, I had already done this.

I'm just thankful my customers were honest. It would have been an ideal opportunity for a less honest person to say they hadn't received the item and put in a claim.

Maybe the parcel/s have already been delivered but haven't been scanned?

Good luck

Re: Aust post UNDERWOOD Qld holds for days

annm1892 — Sun, 02 Jul 2017 22:59:26 GMT

Here we are on 3 july 2017 and nothing has changed. I am tracking a parcel that has been at Underwood since 21 June.

Re: Aust post UNDERWOOD Qld holds for days

imastawka — Mon, 03 Jul 2017 00:31:27 GMT

You could always ring them.

Re: Aust post UNDERWOOD Qld holds for days

mbselections00 — Mon, 03 Jul 2017 00:44:44 GMT

I'm hearing you, I've had several Registered Large Letters disappear into the black hole there (or was it Heathwood) ? Much of a muchness !

Anyway as stawks suggested get onto Aust Post ASAP. I wish you the best of luck. Aus Post has lost more of my Registered Large Letters than unregistered (I have my thoughts as to why) and given that most of mine are sent unregistered that makes the % pretty high - I think they have only ever managed to locate 1 and for all the rest, with the exception of 1 for which they made a discretionary payment, I have received no compensation what-so-ever because I did not pay for insurance, so now any orders over $50 I pay for insurance & guess what, that haven't lost a single one ! Meanwhile, I've lost $100's if I added the value of all the orders I had to replace - all sent Registered

Re: Aust post UNDERWOOD Qld holds for days

imastawka — Mon, 03 Jul 2017 03:51:34 GMT

Registered letters have an insurance coverage up to $100

https://auspost.com.au/parcels-mail/sending-in-australia/domestic-letters/registered-post-letters

Re: Aust post UNDERWOOD Qld holds for days

lyndal1838 — Mon, 03 Jul 2017 05:10:18 GMT

Why would you pay for Registered mail and then not claim when the items went missing?

Re: Aust post UNDERWOOD Qld holds for days

mbselections00 — Mon, 03 Jul 2017 13:03:31 GMT

imastawka

Registered letters have an insurance coverage up to $100

@lyndal1838 wrote:
Why would you pay for Registered mail and then not claim when the items went missing?

Well there you go, can't say I have ever checked what the Aust Post site says, thank you stawks (oopsie, shame on me ) and lyndal, because I have been told every time I have opened an investigation there is no compensation as I did not pay for Insurance, hence my comment that I do sometimes pay for insurance now (in particular for one off custom orders that I may not be able to duplicate), I did ONCE get reimbursed the cost of the Registered Post only and in another instance they made what they called one of their discretionary payments and reimbursed me the postage + the value of the sale. If it ever happens again, I will now know to insist on compensation.

What is it they say, you're never too old to learn and/or you learn something new every day.

Hope this info helps others (surely I'm not the only one who's been blind sided by Aust. Post)

Re: Aust post UNDERWOOD Qld holds for days

imastawka — Mon, 03 Jul 2017 13:04:23 GMT

Sometimes the counter staff just haven't got a clue.

You have to tell them what they have to do. Hopeless!

Re: Aust post UNDERWOOD Qld holds for days

mbselections00 — Mon, 03 Jul 2017 13:21:42 GMT

Well to be honest, I have always considered the counter staff at the PO I go to to be amazing. Whenever I have had lost articles I have contacted the 13-whatever number directly myself, so can't blame the counter staff, but wouldn't you think those people would know ? Lol, they probably do & get a bonus for every idiot like me they fool into believing they're up the creek without a paddle I mean, I'm not backward in coming forward and I always suggest I should be compensated . . . maybe I'm not forceful enough though

That said though, I have mentioned to the PO staff on a couple of occasions that something has gone missing & they have never mentioned if it was Registered it automatically had insurance cover, nor have they mentioned it when I've paid extra for insurance - although thinking about it, the last few I have insured have been over $100 in value by memory and were definitely not orders I could quickly replace.

Re: Aust post UNDERWOOD Qld holds for days

lyndal1838 — Mon, 03 Jul 2017 14:12:37 GMT

Not meaning to rub salt into the wound mb but what did you think you were paying for in the registration cost?

Re: Aust post UNDERWOOD Qld holds for days

mbselections00 — Mon, 03 Jul 2017 14:35:03 GMT

Tracking and SOD . . . .

Edit Which is why I thought a refund of postage was the very least they should compensate since there was no SOD for most of them as the items were lost