topic Re: Ebay problem? Paypal problem? or seller problem? in Buying

Ebay problem? Paypal problem? or seller problem?

dx2au — Wed, 04 Oct 2017 11:55:34 GMT

Hi, I recently bought a goods from ebay, buy now and paid by paypal.

only 4 days I received the goods. However Ebay sent email ask me to pay 10days later.

And again ebay sent another email 15 days later said because unpaid items I am become a restricted buyer.

This is unpleasant and rediculous.

Any one has same experience?

Thanks.

Sean

Re: Ebay problem? Paypal problem? or seller problem?

padi*0409 — Wed, 04 Oct 2017 13:24:52 GMT

No, I haven't had that. Are you sure the email was from eBay - was it in eBay messaging in your account?

If it was phone eBay on the link below during business hours to sort it out.

https://ocsnext.ebay.com.au/ocs/cusr?query=880&levelHierarchy=3a4a2

If the email was just in your private email server, it was probably a phishing email, so run all your virus programs and change passwords, and beware of unsolicited emails.

Re: Ebay problem? Paypal problem? or seller problem?

lyndal1838 — Thu, 05 Oct 2017 02:10:54 GMT

Are you sure you did not use the Buy Now Pay Later function?

Re: Ebay problem? Paypal problem? or seller problem?

letscleanupmycupboards — Thu, 05 Oct 2017 02:42:26 GMT

Is there even such a thing in Australia lyndal?

Re: Ebay problem? Paypal problem? or seller problem?

lyndal1838 — Thu, 05 Oct 2017 11:22:45 GMT

Yes, it is available in Australia but don't ask me anything about it....if I can't pay the full amount in one go I don't buy.

To my way of thinking it is a disaster waiting to happen

Re: Ebay problem? Paypal problem? or seller problem?

janeababe — Thu, 05 Oct 2017 21:58:59 GMT

buy now/ pay later is like a lay-by agreement i thought.... I didnt know it was implementes yet though.

I havent seen it advertised either.....

(I knew they were looking into it, some time back)

Re: Op emails, sounds like scam emails to me. But, better to ring ebay and find out. Make sure you have your item number and paypal receipt details on the ready.

Re: Ebay problem? Paypal problem? or seller problem?

digital*ghost — Thu, 05 Oct 2017 23:48:52 GMT

I believe there is an option with PayPal where you can purchase goods and the funds will be debited from your bank account two weeks later, but buyers are aware when that option is used and the seller is still paid immediately. The payment status on eBay would still be 'paid' so it would not cause reminders from eBay if that was used.

It does sound fishy - is the payment status on eBay still completed and showing as paid?

Re: Ebay problem? Paypal problem? or seller problem?

go-tazz — Fri, 06 Oct 2017 00:43:31 GMT

Did the payment go through as paid fully by PP or as an echeque through PP?

Which may have then bounced and payment isn't recorded as paid,(hence the need to pay rminders).

The only way to get it sorted is to contact eBay:

This gives you their direct links without having to go through their rigmarole:

eg: Call us,Call me,Chat with us and Email us.

http://ocsnext.ebay.com.au/ocs/cusr?query=1485

Just keep in mind that Call us or Call me option are only available

during business hours,(8 am to 9 pm Mon to Fri and 8 am to

5 pm on Sat and Sun).

Re: Ebay problem? Paypal problem? or seller problem?

dx2au — Thu, 12 Oct 2017 13:17:01 GMT

It is paid immidiately by Paypal. The seller said it is automatic massage sent by ebay.

But Ebay never answer my complain.

I remember after I buy goods this time, I receive the seller's advertisement email every day.

After I unsubscribe from them,7 days and 15 days later I received two email ask me to pay, and told me I am a restricted buyer.

This is unacceptable. I do not know how should give feed back to the seller.

Until now ebay do not have any responding.

Do you have same experience?

Re: Ebay problem? Paypal problem? or seller problem?

tazzieterror — Thu, 12 Oct 2017 13:40:13 GMT

Sean, as others have suggested here, you need to speak with an eBay representative - use either of the "call us / call me" options as linked by go-tazz above, and detail the issue to them.

Much quicker than writing an email and awaiting a reply.

Your experience sounds uncommon - some of the people who have replied here already are long time users of eBay with a lot of experience, so if none of them have encountered they issue you described, speaking to eBay is definitely what you need to do.

Re: Ebay problem? Paypal problem? or seller problem?

springyzone — Thu, 12 Oct 2017 21:25:34 GMT

@dx2au wrote:
It is paid immidiately by Paypal. The seller said it is automatic massage sent by ebay.
But Ebay never answer my complain.

I remember after I buy goods this time, I receive the seller's advertisement email every day.
After I unsubscribe from them,7 days and 15 days later I received two email ask me to pay, and told me I am a restricted buyer.

This is unacceptable. I do not know how should give feed back to the seller.

Until now ebay do not have any responding.

Do you have same experience?

I have received emails in the past-plenty of them-where at first glance they look to be from ebay and mention my account might be restricted, pay now etc.

In each case they are in my spam mail folder, not my inbox & I just delete them without reading them.

I have also had similar emails from "ANZ" bank and I don't even have an ANZ account.

These emails are not really from ebay or ANZ, they are trying to scam me.

I have serious doubts the emails you got were really from ebay. Have they directly quoted your last purchases or did they just make a general statement that you needed to pay for your recent purchases? Do NOT click on anything in those emails.

Ring ebay directly and speak to an ebay representative. Have all the details about the specific transactions in front of you-the item numbers, the amount you paid & the dates etc

You can go directly into your paypal account too, and check in there that the payment has gone through. If it has, you can be reasonably sure the emails you got were fake.

If the emails you got were not also in your ebay messages section, you can be reasonably sure the emails were fake.

Could the email be a private one, from this particular seller? If he has by accident sent emails demanding payment & mentioning restriction, be aware he cannot restrict all your buying on ebay, only ebay can issue strikes. The worst that could happen is this seller could block you. If he has an advertisement email though it sounds as if he is an experienced seller & he says the emails are not from him. I can't see any experienced seller sending off the goods unless payment had gone through.

One thing you can be sure of. Your account won't be totally restricted, even if the emails turned out to really be from ebay for any reason. As a buyer, if you have a couple of unpaid item disputes decided against you in a short time, what can happen is that particular seller can block you & some other sellers also block buyers with 2 or more strikes. But not all sellers do. I don't even know that most sellers do.

Just ring ebay and sort it out.

But do not pay anything extra at all if your payments have gone through.