topic Re: Tracking shows item delivered but never received in Buying

Tracking shows item delivered but never received

veschaurasiy-0 — Fri, 01 Dec 2017 22:43:27 GMT

Recently, I bought a brand new Samsung Galaxy S8 from ebay. tracking shows item delivered but we have never received the item. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. tracking shows only the name of suburb not the address. upon investigation, AU post says item delivered to my mail box, but how can they deliver to mailbox which is always locked? we have asked ebay to send us proof of shipment but they say they have no idea instead we have to ask with the seller. we have asked seller about the proof of shipment to our address, first he said he had written right address but later he stopped responding rather he opened a case. According to an ebay representative, based on the tracking, we are highly unlikely to win the case. we are more than sure that, there is not fault from our end, this may be a fault from delivery driver or seller might have written wrong address. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to the address. this is weird. Ebay claims, they offer buyer and seller protection but what sort of protection is this? this is a **bleep** company ripping off people in the name of buyer's protection.

Re: Tracking shows item delivered but never received

*sparklz* — Fri, 01 Dec 2017 23:03:09 GMT

ebay is not at fault here it is Aust Post you need to take it up with.

If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post.

Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results.

Re: Tracking shows item delivered but never received

phorum_junkie* — Sat, 02 Dec 2017 00:19:27 GMT

Presumably you paid with Paypal so open a Paypal dispute, ebay may accept delivery to a suburb as proof of delivery but Paypal should not do so. If Paypal find against you then call them and ask to speak to a supervisor.

There was a post a couple of days ago from a seller who won a not delivered case onl to have it reversed because the buyer sent a stat dec so that may be worth trying with ebay.

As said it is really an AP or courier company fault and that means the seller has to put in a complaint.

As a last resort if you funded the payment with a credit or Visa debit card then you can ask your bank about a chargeback.

Re: Tracking shows item delivered but never received

davewil1964 — Sat, 02 Dec 2017 00:42:23 GMT

No point going to Paypal - they only require proof of postage (as per Australian law)

If it is marked a delivered, the recipient is the one who needs to chase up AP.

Re: Tracking shows item delivered but never received

bestbuyaus — Sat, 02 Dec 2017 15:02:34 GMT

My understanding in this situation is that you need to lodge a disputed delivery claim with Australia Post,

They can check the scanner used on delivery and confirm GPS delivery details. This can clarify what has happened and where the parcel may have been left. They have protocols in place to deal with compensation claims in these situations.

Re: Tracking shows item delivered but never received

phorum_junkie* — Sat, 02 Dec 2017 23:15:33 GMT

@davewil1964 wrote:
No point going to Paypal - they only require proof of postage (as per Australian law)

If it is marked a delivered, the recipient is the one who needs to chase up AP.

They only require proof of sending for the seller to be covered, The buyer can still get a refund but the cost will be down to Paypal, not the seller.

Re: Tracking shows item delivered but never received

letscleanupmycupboards — Sun, 03 Dec 2017 00:31:36 GMT

Chasing Australia Post is only as good as what extra insurance was placed on it. If the seller didn't add a $3 signature to a several hundred dollar purchase then it's doubtful they put insurance on it therefore you may only get $50 from AP

Re: Tracking shows item delivered but never received

lane-ends — Sun, 03 Dec 2017 07:05:42 GMT

Sounds like seller wrote the address rather than printed an imported label, so it may yet be the seller who got the address wrong and not be APs fault at all.

This seller should have send such a valuable item more securely.

Re: Tracking shows item delivered but never received ### SCAM ALERT ###

r00bz1 — Tue, 05 Dec 2017 10:50:51 GMT

Exactly what happened to me today after purchasing a new Iphone8 plus back on November 10. I raised a case with Ebay and Australia Post who are currently investigating. The Australia Post representative I spoke with told me there have been cases where empty (or containing bogus contents) satchels are sent to random addresses within the same neighbourhood as the buyer. Australia Post Tracking is then updated to say that the item has been delivered. This is obviously a loophole and threatens ebay buyer protection. EBAY security personnel please look into this elaborate scam asap.

In my case today I was refreshing the tracking information page on the Aus Post website and saw that the item (sent via express post street mailbox) was just delivered. I was home and no parcel was delivered nor a 'failed to deliver' card left. I literally bolted to the letterbox as soon as I received notification and there was nothing. All this was after I received seller initiated notification from ebay that the item was posted last Tuesday (28th November). It just doesn't add up. If it was posted last week 28th Nov then I should have received last week.

I hope Ebay acknowledge this serious issue asap.

Re: Tracking shows item delivered but never received ### SCAM ALERT ###

lyndal1838 — Tue, 05 Dec 2017 11:29:52 GMT

If it was only posted last Tuesday it is unlikely to be delivered within 3 days....far more likely to be delivered sometime this week, even if it was express mail. Are both you and the seller is the Express zone?

Re: Tracking shows item delivered but never received ### SCAM ALERT ###

r00bz1 — Tue, 05 Dec 2017 11:48:46 GMT

Express post from Melbourne to Sydney.

Re: Tracking shows item delivered but never received ### SCAM ALERT ###

lyndal1838 — Tue, 05 Dec 2017 13:22:14 GMT

It sounds like you should have it by now.....have you contacted the seller yet?

Re: Tracking shows item delivered but never received ### SCAM ALERT ###

r00bz1 — Wed, 06 Dec 2017 02:09:29 GMT

I've attempted to contact the seller but no luck.

Since I added to this thread there has been 4 new negative feedbacks emerge on the sellers feedback page from buyers who have also purchased new Apple Iphone 8 from this seller. Negative feedback comments indicate item (iphone8) has not arrived and no tracking information was provided. This is how things started for me. Only with 1 day remaining on the ebay case seller updated dispute case with tracking information. Australia Post can only tell me it was delivered to some address in a nearby suburb (They don't have record of the exact address the satchel was delivered to). It could have been an empty satchel or satchel with random small item delivered to a any residence and that seems to result in the 'Item delivered' status appearing on the Australia Post tracking system.

Australia Post also tell me it was scanned at the destination mail processing centre. That means the item was dropped off into a street/curb mailbox. Not sure if a bulky Iphone 8 plus original packaging box would fit into the mouth of the mailbox.

Re: Tracking shows item delivered but never received ### SCAM ALERT ###

*tippy*toes* — Wed, 06 Dec 2017 08:21:13 GMT

Is the seller in Australia or China?

Re: Tracking shows item delivered but never received ### SCAM ALERT ###

r00bz1 — Thu, 07 Dec 2017 02:33:30 GMT

Australia

Re: Tracking shows item delivered but never received ### SCAM ALERT ###

r00bz1 — Thu, 07 Dec 2017 02:44:07 GMT

For high value items that are over $750+ does Ebay and Paypal require signature confirmation on the parcel?

Re: Tracking shows item delivered but never received ### SCAM ALERT ###

digital*ghost — Thu, 07 Dec 2017 04:34:37 GMT

@r00bz1 wrote:
For high value items that are over $750+ does Ebay and Paypal require signature confirmation on the parcel?

Yes - and the amount includes postage, so if the item is $650 with $100 postage, the seller needs to use SOD to be eligible for seller protection.

PayPal will also require the seller show proof of the delivery address - this can somtimes be just a postal receipt with the postcode, rather than the full delivery name or address, though.

If a payment is funded with a credit card and a chargeback is able to be initiated, the requirements for proof of shipping are usually more strict for the seller to be eligible, and they would generally need to provide proof of the exact shipping address the package is sent to (anecdotally, at least).

Re: Tracking shows item delivered but never received ### SCAM ALERT ###

r00bz1 — Thu, 07 Dec 2017 11:49:33 GMT

thank you for your response. Much appreciated. So is the SOD just for Ebay or is it for Paypal as well?

Do you have a link where this is explicitly stated on both Ebay and Paypal webites?

I can see how scammers get around the poof of delivery address where Paypal is used as the payment method. The scammer would simply just send an empty satchel to a random address in the neighbourhood and that will satisfy the requirement.

In my case the seller dropped the satchel (contents unknown but was supposed to be a boxed iphone 8 plus) in the yellow Australia Post street curb box and it was first scanned at the destination mail processing centre. This is what I was told by Australia Post.

Also, more buyers of high value new items (Iphone 8, Samsung Note 😎 are leaving negative feedback for this scamming seller for not receiving their phone. It's blatantly obvious the seller is scamming people and he will probably continue to get away with it. I just wish I could talk with someone other than the ebay customer service representatives who don't seem to acknowledge that this is an elaborate scam. I just get the, "but sir, tracking information says it was delivered".

If the Ebay fraud team ever see this message please contact me. Wishful thinking I know but worth a shot.

Re: Tracking shows item delivered but never received ### SCAM ALERT ###

digital*ghost — Thu, 07 Dec 2017 12:41:08 GMT

On eBay, under the full policy, it states:

"If asked to step in, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer. We require proof of signature to confirm delivery for items with a total cost of $750 or more."

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210 (expand "read our full policy", then expand "When a buyer doesn't receive an item").

I can't find it on PayPal's user agreement under the seller protection policies, I know it used to be there but it's not mentioned in the current policies.

That being said, the seller's shipping method (if a pre-paid satchel) will not have provided them with valid proof of shipping by PayPal's standards, because they wouldn't even have a receipt showing the delivery suburb (that can only be obtained when purchasing postage over the counter) let alone documentation proving the delivery address is identical to the one you provided. If the parcel was not a pre-paid satchel, then the delivery address will have been recorded and that documentation will only serve to disqualify them from protection if they sent it to a random address.

If you open a dispute, I'd probably suggest you start with eBay. If that fails, then go to PayPal - things change often so you may want to get confirmation, but as far as I know the current rules are you can open a PayPal dispute after having opened an eBay request, but you can't open an eBay request if you've opened a PayPal dispute.

ebay does tend to handle high-value claims a little more shrewdly, so I would like to think they are unlikely to find in favour of the seller on the basis of a tracking number, delivered status, and postcode, but it may require a phone call to make sure.

Re: Tracking shows item delivered but never received

r00bz1 — Thu, 07 Dec 2017 21:00:33 GMT

Thank you for this information. I will keep this thread updated on progress of my case.