topic Re: Item removed message in Buying

Item removed message

dj0320 — Wed, 17 Dec 2014 02:27:36 GMT

Hi there,

Can someone help me to understand this please

i purchased an item, the payment has gone through but i have received an email from customerhelp_au@ebay.com which says:

MC999 The listing you're interested in is no longer available" As the subject field

THEN

The body of the message says:

"we're writing to let you know that we've removed an item you've recently won (the it lists the item number and description)

Then goes on to say

"Since you've already paid for the item, you dont need to do anything else. If your item hasnt arrived yet, it should arrive soon. If it doesnt, then you'll want to open a case in our Resolution Centre"

What on earth does this mean? This is a most contradictory message - if the item has been removed how can i possibly be recieving it????

Please help! The payment has gone through

Re: Item removed message

*sparklz* — Wed, 17 Dec 2014 02:35:55 GMT

The listing was in violation of a listing or ebay policy so it was removed.

If you paid with paypal and if the item does not arrive within a reasonable time then open a dispute for item not received.

Re: Item removed message

2011.narelle — Wed, 17 Dec 2014 03:30:16 GMT

I've had a few of those with my son's purchases (mainly with sales from China) on my account.ebay pulls the listing for whatever reason.

All of these items were received same as any other transaction but couldn't leave fb for them.

Don't panic,you wiill probably get your stuff & if not you can still dispute to get a refund.

Re: Item removed message

alicia89blue — Thu, 18 Dec 2014 13:43:11 GMT

I've had a few of these messages lately, wish eBay would tell us exactly why the items were removed.
They remove scam items without letting you know for example. I'm assuming most of my recent ones are due to them being cheap knock offs of the real things and not necessarily scams...hopefully there's no safety issue or anything like that with them though.

Re: Item removed message

123-d-sharbel — Sun, 25 Jan 2015 07:38:33 GMT

I have got 4 of these messages a week after I brought some LED lights from China.

I tryed to contact sellers via Email with no reply. I went to resolution center as suggested and it just sends you in a circle. I can not contact seller because Ebay comes up with message, this is no longer a regestered member and to contact resolution center only to get the same advise to contact the seller. I have tryed to get ERbay to conact me to explain whats going on, but after 5 attempts for call back and email I have given up. This is what they hope you do give up in frustration and go away.

It seems Ebays resolution center is based in China?????

Please get you act together Ebay, respond to your users, Gumtree is a looking better option.

We had to remove this listing from the site and you're not required to complete the transaction. If you've already sent payment, the sale should process as normal and you don't have anything to worry about. If you have any questions about delivery, please check tracking or contact your seller. If you run into any trouble along the way eBay is here to help. Please visit the Resolution Centre to help resolve any problems you may encounter.

Re: Item removed message

padi*0409 — Sun, 25 Jan 2015 07:46:08 GMT

Presuming you paid by Paypal log into their site and get their phone number, have the transaction ID handy and ask to open a dispute, if you don't have any joy at first ask to speak to a supervisor and go from there.

A paypal disput is a better option than an eBay dispute as you can change from an "item not recieved" to an "item not as descibed"

If you've already opened an eBay dispute then you're stuck with that since you can only do one or the other, not both..

Re: Item removed message

go-tazz — Sun, 25 Jan 2015 08:50:21 GMT

Where they for prices a lot lower then what they are "worth"?

If yes,then I presume they are scam items,(hence why they were removed and the seller NARU'd).

If they where listed in the Go-carts or Pocket bikes category then Paypal will tell you that you have no protection as

those categories aren't covered.

If that's the case then you will need to ring Paypal and speak to a supervisor to get your money back.

Please keep us informed on any outcome,(as we report a number of these scammers each week but we would

like to understand the full procedure and outcome).

Re: Item removed message

123-d-sharbel — Tue, 27 Jan 2015 01:42:07 GMT

I will keep you up to date.

Should I open a case now with Paypal or wait to see if the goods arrive as suggested buy Ebay.

Two of the items have a tracking number but it leads to Aust Post { no activity to report }.

The sales are all marked posted for the last 10 days.

Regards David

Re: Item removed message

padi*0409 — Tue, 27 Jan 2015 02:27:39 GMT

Try this link for a tracking site, it's about the best out there.......

http://www.17track.net/en/

If there's no activity on that one either, I would be opening a dispute with Paypal for "item not received" as I outlined earlier - if the items do show up you can always repay the seller through Paypal. Also if the items turn up and are not as described you can change the dispute to reflect that.

Re: Item removed message

123-d-sharbel — Fri, 27 Feb 2015 03:43:57 GMT

You will find that when you do go to dispute center and click on open a case a message will come back saying.: THIS DOSE NOT QUALIFY FOR BUYER PROTECTION.

Then you go to PayPal and start a case and you will get a message saying. :ebay has cancelled this product and to contact them.

Then you will go back and when you try to open a case and enter product id it dose not reconise it. It will suggest you contact seller but all contact thru Ebay is blocked. YOU GO AROUND IN CIRCLES DINDING LOCKED DOORS SENDING YOU BACK TO THE START.

I f you try to contactact or get them to call you the option won't work if it is in referance to the item they blocked.

GOOD LUCK

Re: Item removed message

padi*0409 — Fri, 27 Feb 2015 03:52:06 GMT

sharbel, go to your paypal invoice for the items and get the transaction ID and the item number then phone Paypal, ask to speak to a supervisor and ask them to open a case for you then and there, assuming you have not been refunded by the seller as yet.

Re: Item removed message

2106greencat — Fri, 27 Feb 2015 04:57:38 GMT

Exactly padi, far more chance of getting help than by coming here to yell !

Re: Item removed message

davewil1964 — Sat, 28 Feb 2015 14:55:10 GMT

Gumtree is a looking better option

Apart from the fact that Gumtree is geared to local, pickup items and you are unlikely to get items from China (directly at least) there, it is a wholly owned subsidiary of, you guessed it, eBay.

Re: Item removed message

zanadoo_56 — Tue, 03 Apr 2018 12:59:21 GMT

I've received a similar message from eBay today about a purchase.

The seller (who is not in China) is still trading and though the item I bought is not listed plenty of similar items are. Their feedback is good too, so I am puzzled as to what the issue is. The item I bought (paid by Paypal) is also sold elsewhere.

The item hasn't been posted yet I think, so I have sent a message to the seller to find out what is going on. If I don't get a reply or any indication that the item has been posted in say a week maybe, I suppose I should contact Paypal about a refund?

It's been a long time since I've had a message like this and on the previous occasion the seller was in dispute with eBay about the fees, so as it had nothing to do with the item or dodgy service I decided to go ahead with the purchase and I got my item. But that was yonks ago and things have got a lot tougher.

Re: Item removed message

*tippy*toes* — Wed, 04 Apr 2018 00:16:26 GMT

You know better than to bump a 3yo thread to make a comment. If you have an issue, start a new thread. There is info in this thread that is no longer applicable, which is why it's always a bad thing dragging up old threads. STUFF CHANGES!

Re: Item removed message

zanadoo_56 — Wed, 04 Apr 2018 05:36:44 GMT

*shrugs*

This is what came up in a search as the most relevant.

Ha. You should know better than to whinge about old threads - it doesn't accomplish anything, and quite often not all the info is irrelevant. The OP's message from eBay was the same as the one I got. Apparently eBay hasn't changed in X years...still sending out the same OLD cryptic message as though it explains all.

One thing I have learnt from old eBay threads is the same problems keep cropping up. You'd think eBay would have made more progress over the years.

Re: Item removed message

davewil1964 — Wed, 04 Apr 2018 08:19:11 GMT

You've been around long enough to know that 'most relevant' actually means 'least irrelevant', with the emphasis on the irrelevant.