topic Re: Whats the generally accepted practice for estimated delivery dates? in Buying

Whats the generally accepted practice for estimated delivery dates?

jun_watarase — Sat, 22 Sep 2018 06:54:37 GMT

I bought an item from a seller because he listed it with a quick estimated delivery date, however he has not shipped the item yet and it basically has zero chance to get here in time.

There were other cheaper listings, but I bought this one because it had a much faster estimated delivery date which unfortunately turned out to be incorrect.

Im aware of what the ebay policy is in regards to this, I just want to know what the generally accepted practice is where sellers fail to ship the item before the estimated delivery date or are late in shipping the item.

Re: Whats the generally accepted practice for estimated delivery dates?

Anonymous — Sat, 22 Sep 2018 07:08:16 GMT

The estimated delivery dates are inserted by ebay

I take in you have been in touch with the seller already to know it has not been posted, but I am wondering where the seller is registered? (Not what the item location says, but where the seller is)

I don’t know what kind of item it is, but *if* it was coming from an overseas seller it may have faced a delay at customs (as an example)

Did you ask the seller for a tracking number ?

You can open an item not received dispute, after the estimated delivery date has passed, but I am not certain how long after as I have not done one myself

As for the accepted practice, I think that is up to the individual buyer if they open a dispute, or wait, or communicate with the seller to reach a mutual agreement

Personally I don’t even look at ebay’s guess of a delivery date, I look more at what the seller’s handling time is and if the item is post marked with that time frame after I have paid

Re: Whats the generally accepted practice for estimated delivery dates?

Anonymous — Sat, 22 Sep 2018 07:11:33 GMT

Edited to add, as yet, I have not had an item not arrive, I have had a couple which were post marked one or two days after I had paid which then took two weeks or more to get to me, both coming from major cities to a major city

Re: Whats the generally accepted practice for estimated delivery dates?

jun_watarase — Sat, 22 Sep 2018 07:18:33 GMT

The item was listed as being in the same city as I am but has not been shipped and the seller has not responded. The seller is listed as being in the same country as I am.

Granted, its the weekend so the lack of response is not the issue, its that the item wont make the estimated delivery date, which is the reason why i bought from that listing in the first place.

According to ebay the estimated delivery date is set by the seller, not them, and its the seller's responsibility to make sure they can make the estimated delivery date.

Re: Whats the generally accepted practice for estimated delivery dates?

kopenhagen5 — Sat, 22 Sep 2018 07:43:46 GMT

The estimated delivery dates are given to eBay by Australia Post.

Not selected by the seller.

The only control the seller has is to post the item within their handling time.

Re: Whats the generally accepted practice for estimated delivery dates?

Anonymous — Sat, 22 Sep 2018 08:08:59 GMT

If eBay has said the estimated delivery date is set by the seller then they are telling utter pork pies

No seller can possibly ‘make sure’ the estimated date eBay insert is met. Sellers have zero control over Australia Post once they item leaves their hands , as mentioned, the seller’s responsibility is to post within their handling time

Re: Whats the generally accepted practice for estimated delivery dates?

k1ooo-slr-sales — Sat, 22 Sep 2018 08:26:03 GMT

@jun_watarase wrote:
The item was listed as being in the same city as I am but has not been shipped and the seller has not responded. The seller is listed as being in the same country as I am.

Granted, its the weekend so the lack of response is not the issue, its that the item wont make the estimated delivery date, which is the reason why i bought from that listing in the first place.

According to ebay the estimated delivery date is set by the seller, not them, and its the seller's responsibility to make sure they can make the estimated delivery date.

a seller has more chance of providing you with next week’s winning tattslotto numbers than they do of giving you an accurate delivery date.

Re: Whats the generally accepted practice for estimated delivery dates?

digital*ghost — Sat, 22 Sep 2018 08:52:19 GMT

@jun_watarase wrote:

According to ebay the estimated delivery date is set by the seller, not them, and its the seller's responsibility to make sure they can make the estimated delivery date.

Who told you this? I'm actually curious because it's the very opposite of true. As a seller, I would like nothing more than for there to be no estimated delivery dates on my listings, because so few buyers actually give any regard to the most important part of them - the fact that they are estimates, not promises - and instead treat them like "due dates", therefore items are "late" if it gets there after that specified date. I am happy to provide guidelines for possible arrival, but very much dislike the way eBay has opted to do it, for these reasons.

eBay takes my handling time, adds the optimum delivery time as quoted by Aus Post (which is often based on pure fantasy), and then puts those dates on my listings. In order to actually properly manage customer expectations, I have had to increase my handling time so that the dates are actually somewhere within the realm of reality (meaning, I ship same or next day, but have a longer handling time so that the estimates are actually reasonable - this costs me sales because they see other sellers not doing that and think their item is actually going to be sent and / or arrive faster).

That being said, the seller absolutely should be shipping items within their handling time, and they will get a late shipment defect if they don't.

Re: Whats the generally accepted practice for estimated delivery dates?

kopenhagen5 — Sat, 22 Sep 2018 08:55:55 GMT

a seller has more chance of providing you with next week’s winning tattslotto numbers than they do of giving you an accurate delivery date.

Or Richmond winning the Grand Final.

Well done Magpies, now to fend off the Eagles.

Re: Whats the generally accepted practice for estimated delivery dates?

k1ooo-slr-sales — Sat, 22 Sep 2018 09:14:19 GMT

@kopenhagen5 wrote:

a seller has more chance of providing you with next week’s winning tattslotto numbers than they do of giving you an accurate delivery date.
Or Richmond winning the Grand Final.

Well done Magpies, now to fend off the Eagles.

there is something to be said for playing every weekend in September, rather than once in three weeks before a prelim final.

Tigers will bounce back

Re: Whats the generally accepted practice for estimated delivery dates?

davewil1964 — Sat, 22 Sep 2018 10:08:33 GMT

We played every week, then went to sleep for the first half this week.

Re: Whats the generally accepted practice for estimated delivery dates?

k1ooo-slr-sales — Sat, 22 Sep 2018 10:27:03 GMT

that first half was hard to watch

Re: Whats the generally accepted practice for estimated delivery dates?

padi*0409 — Sat, 22 Sep 2018 11:14:23 GMT

@k1ooo-slr-sales wrote:
that first half was hard to watch

Not on my telly it wasn't.

Re: Whats the generally accepted practice for estimated delivery dates?

jun_watarase — Sat, 22 Sep 2018 11:59:10 GMT

Just double checked the chat transcript, its potentially more vauge than i thought :

As what I have mentioned above, the buyer should receive the item on the given estimated delivery date. It is the seller's fault if he shipped it late. Then he should be aware to the consequences for that.

But basically ebay was telling me that i could open a case if i did not receive the item 24 hours after the estimated delivery date :

After 24 hours from the delivery date we can request to open a case.

eBay will based it on the estimated delivery date, the buyer did not received the item on the given estimated delivery date then eBay got your back.

Re: Whats the generally accepted practice for estimated delivery dates?

davewil1964 — Sat, 22 Sep 2018 12:07:34 GMT

The grammar used would tend to indicate the eBay CS rep doesn't have English as their first language (although they could be an Australian 20 year old). As such, there is a fair chance they didn't read the question - just the keywords they are trained to identify and respond to.

Re: Whats the generally accepted practice for estimated delivery dates?

jun_watarase — Tue, 25 Sep 2018 13:18:59 GMT

Item has finally been posted but the seller didnt reply to my messages or include a tracking number...

Re: Whats the generally accepted practice for estimated delivery dates?

lyndal1838 — Tue, 25 Sep 2018 23:09:02 GMT

If there is no tracking number how do you know for sure that it has been posted?

If the seller told you it had been posted how do you know it is true without a tracking number?

Re: Whats the generally accepted practice for estimated delivery dates?

springyzone — Tue, 25 Sep 2018 23:23:03 GMT

@jun_watarase wrote:
I bought an item from a seller because he listed it with a quick estimated delivery date, however he has not shipped the item yet and it basically has zero chance to get here in time.

There were other cheaper listings, but I bought this one because it had a much faster estimated delivery date which unfortunately turned out to be incorrect.

Im aware of what the ebay policy is in regards to this, I just want to know what the generally accepted practice is where sellers fail to ship the item before the estimated delivery date or are late in shipping the item.

I disagree with some of the others to some extent.

Sellers do have some control over what is showing as the estimated delivery date.

It is the seller who chooses his or her handling time & from that, ebay estimates the expected delivery date range. Or that is my understanding.

So, the seller has control over what they choose as their handling time and it is perfectly reasonable to expect them to post things within that time. If what you say is true & they didn't even post till after the expected delivery date, then that was far too late.

When people buy, they do it based on a range of things-eg price, location, delivery estimate. Your seller let you down badly- plus they haven't responded to any of your messages, plus there is no tracking record. If the delivery date has passed, 1 would open an item not received dispute. You have absolutely no proof they really have posted it.

You can open a dispute from your purchase history, just look at the drop down menu on the item you bought and go to "I didn't receive it'.

That will put the seller in the position they either have to prove tracking or else will have to refund you.

If on the other hand, a seller seems to you to have posted a bit late but it is still before the expected delivery date, then the item might not actually end up being late. Sometimes the seller posts fast but just doesn't mark it as sent straight away.

Re: Whats the generally accepted practice for estimated delivery dates?

collect247 — Tue, 25 Sep 2018 23:33:46 GMT

OP has purchased from China lol

Re: Whats the generally accepted practice for estimated delivery dates?

springyzone — Wed, 26 Sep 2018 08:33:01 GMT

I've bought from China several times & the estimated delivery has always been 3-4 weeks off, which has been fine with me as it was all up front before I bought.

If the buyer has bought something with a short delivery window and it doesn't arrive in time & he is pretty sure it is coming from China, not Aust as indicated, all the more reason to open an item not received dispute immediately.