topic Re: Counterfeit Pandora Sellers in Buying

Counterfeit Pandora Sellers

spoltzs — Thu, 17 May 2018 21:06:33 GMT

VENTING

Just over two months ago, I purchased two “authentic” charms from 2 different sellers on ebay. Both charms were confirmed as counterfeit by Pandora. I reported both sellers to ebay and their listings were both removed immediately. This stopped my ability to leave negative feedback for both sellers. I eventually received a refund however for the last two months, I have been fighting an ongoing battle with Trust and Safety to have two sellers removed who are selling counterfeit Pandora items.

I even went to Pandora Brand Protection who confirmed to ebay that both sellers were selling counterfeit pandora items on ebay, as well as tracking down one of the places the seller was purchasing their counterfeit pandora items from and gave it to ebay.

After over 2 months later, ebay still allows these sellers to remain on ebay selling counterfeit items. I have been contacting Trust and Safety at least once a week for two months regarding these sellers however it has now gotten to a stage where I will be closing my account and never dealing with ebay again.

As a consumer, it is disgraceful that these sellers are permitted to charge a fortune for a counterfeit item they purchased for 72c. There are many unsuspecting Pandora buyers out there who are being taken for a ride by these sellers. I have reported their items and yet Trust and Safety have done NOTHING.

Does anyone have any suggestions to have these sellers removed from Ebay?

Re: Counterfeit Pandora Sellers

Anonymous — Thu, 17 May 2018 22:18:15 GMT

Were the sellers located in Australia ?

Perhaps if you contact ACORN , they may have some suggestions

Good luck

Re: Counterfeit Pandora Sellers

collect247 — Fri, 18 May 2018 01:07:54 GMT

Sorry but as long as ebay are making money from these sellers ebay will do nothing about it.

Ebay need proof that they're fake.

Easy rule to follow on ebay and that's never buy branded name items as many turn out to be fakes,go to the store and buy.

Re: Counterfeit Pandora Sellers

countessalmirena — Fri, 18 May 2018 04:21:55 GMT

I thought Pandora were a member of VERO, but a quick look says no. But of course, Pandora does actively protect its brand (and you say that you've got in touch with Pandora Brand Protection as well).

From everything I have heard, eBay police Pandora listings; if they are not removing the sellers you've reported, and if those sellers are still listing, my guess is that the sellers are in China.

China's laws concerning IP and fakes are different to those of Australia, the US, the UK, etc. Because eBay.cn comes under Chinese law, eBay China will perforce handle complaints of copyright infringement and fakes in a different way - i.e., they will largely ignore those complaints. Chinese sellers are perfectly well aware of the different rules for them.

If the two sellers you've mentioned are indeed in China, then unfortunately, from what I understand, you are fighting a losing battle in reporting them.

Re: Counterfeit Pandora Sellers

imastawka — Fri, 18 May 2018 04:27:09 GMT

Pandora, in the past, has been right on top of removing counterfeits.

Countess, that list has this in the heading -

This list of brands is not comprehensive of brands with IP rights.

I think they've covered themselves with that.

As said, if the sellers are Chinese, then Ebay will do nothng about them.

Re: Counterfeit Pandora Sellers

lyndal1838 — Fri, 18 May 2018 06:20:39 GMT

If the counterfeit Pandora listings have been removed that is about as much as you can hope for.

There is (or was) only one authorised Pandora seller on ebay although I seem to remember reading that they were no longer selling.

You could always ask Pandora if there are any authorised sellers still on ebay.

Re: Counterfeit Pandora Sellers

imastawka — Fri, 18 May 2018 08:15:31 GMT

It's a bit of a read, but this guy had a good story to tell.

All his listings were removed by ebay on Pandora's say so.

https://community.ebay.com.au/t5/Selling/Listings-removed-after-the-rights-owner-reported-it-as/m-p/2129736#M166362

Good outcome if you read the whole thread.

Re: Counterfeit Pandora Sellers

davewil1964 — Fri, 18 May 2018 08:25:45 GMT

I have never had a problem with fakes in years of buying Pandora.

I wouldn't buy them on eBay, though. A Pandora store or their website.

Given fakes are rife as the charms are considered by many to be overpriced, I can't see why you would expect to buy cheap charms from non-Pandora sellers and get the real deal.

Re: Counterfeit Pandora Sellers

*tippy*toes* — Mon, 21 May 2018 12:58:44 GMT

Ooohhh Dave, I reckon you'd look super hot wearing a Pandora bracelet 😄

Growl! 😉

Re: Counterfeit Pandora Sellers

davewil1964 — Mon, 21 May 2018 13:06:02 GMT

Dream on.

You'll never know.

Re: Counterfeit Pandora Sellers

*tippy*toes* — Mon, 21 May 2018 13:16:26 GMT

I have a good imagination...........and I dream very well!

Re: Counterfeit Pandora Sellers

lyndal1838 — Mon, 21 May 2018 13:53:55 GMT

I suspect Dave's lovely lady wears Pandora much better than he does Tippy.

Re: Counterfeit Pandora Sellers

collect247 — Mon, 21 May 2018 23:59:43 GMT

Or lovely dave wears it pretty well

Re: Counterfeit Pandora Sellers

lyndal1838 — Tue, 22 May 2018 04:21:20 GMT

I'd like to see you say that to his face. I suspect you might break all land speed records.

Re: Counterfeit Pandora Sellers

collect247 — Tue, 22 May 2018 04:25:55 GMT

I'd be ok I think as dave and I have an interest in the same cars,we've owned some of the same cars and I'd probably drive my torana to get away from his Brock Commodore lol.

Re: Counterfeit Pandora Sellers

davewil1964 — Tue, 22 May 2018 08:10:02 GMT

My Brocky got knocked off. I now have a (broken) Pulsar, so your Torana would get me. Until you ran out of go juice.

Re: Counterfeit Pandora Sellers

darylw-65 — Fri, 23 Nov 2018 00:12:42 GMT

I recently bought a Pandora charm which is FAKE! Reported to ebay and left a negative feedback. But ebay REMOVED the feedback. Ebay DON'T CARE!

Re: Counterfeit Pandora Sellers

collect247 — Fri, 23 Nov 2018 00:34:20 GMT

That's because you need to prove to ebay that it is fake,not just say it is fake.

And yes if you don't have proof then it is slandering the seller so the feedback gets removed.

Re: Counterfeit Pandora Sellers

lyndal1838 — Fri, 23 Nov 2018 01:10:21 GMT

If you did not buy it from an authorised Pandora seller then you run the risk of any Pandora items being fake.

There used to be an authorised dealer selling on ebay but I am not sure if they are still selling.

Re: Counterfeit Pandora Sellers

the_dutchess_of_dork — Fri, 23 Nov 2018 09:30:35 GMT

So glad this discussion was re-opened.

I have never bought Pandora in my life but was looking for special gifts for my BFF and Mum. Spent two days looking through listings and was poised on the Buy It Now button. The charms were not super-cheap (in the $40 to $45 range) so I thought they would be legit. Happy now I didn't pay $45 for a .72c item.

Will be taking myself off to a reputable jeweller quick smart.

Thank You.