topic Re: Has anybody bought from this seller before? in Buying

Has anybody bought from this seller before?

cruckem72 — Wed, 12 Apr 2017 03:47:52 GMT

Having a heap of trouble getting a refund out of them. If anyone has any advice please let me know

Re: Has anybody bought from this seller before?

*tippy*toes* — Wed, 12 Apr 2017 03:48:11 GMT

Why do you need a refund? Item not arrive, or is it not as described?

Re: Has anybody bought from this seller before?

cruckem72 — Wed, 12 Apr 2017 03:48:31 GMT

The item was faulty, I contacted them and they said return is and they would refund me as soon as it arrives. I paid for the postage and since then keep asking me for information about my paypal details. That was months ago. Finally yesterday they told me it was a paypal dispute not theirs so I had to contact paypal. There is no record of the transaction in Paypal, only a charge to my credit card.

Re: Has anybody bought from this seller before?

jellybirddesigns — Wed, 12 Apr 2017 03:48:51 GMT

Did you follow Ebay's procedures for making a return?

Did you even open a case or did you just send it back?

After opening a case you need to send the item back with tracking.

Re: Has anybody bought from this seller before?

springyzone — Wed, 12 Apr 2017 03:52:16 GMT

@cruckem72 wrote:

Having a heap of trouble getting a refund out of them. If anyone has any advice please let me know

I think you could be in trouble here.

The seller is not going to give you a refund. That part is pretty clear.

I am not even certain from your account if you actually paid by paypal or how long ago since you bought.

If you did use paypal, it would be worth seeing if the 180 day ebay guarantee will work for you.

All I can suggest for the future is this:

If something is wrong or an item doesn't arrive, don't let a seller mess you around & don't wait long after the expected date. A week or so absolute max. If there is a problem with a purchase, open an official ebay or paypal claim asap and follow their instructions, not the seller's.

Read up on ebay terms and conditions & don't do something just because a seller tells you to. If the item was faulty & you had gone through official channels, you could have had the seller responsible for paying for return postage or sending you a label for postage.

Re: Has anybody bought from this seller before?

*tippy*toes* — Wed, 12 Apr 2017 03:49:14 GMT

Given the sellers atrocious feedback, it's unlikely you're going to get anywhere with them. Try and find the transaction in PayPal if that's how you paid. It looks like they only accept PayPal as payment, so it will be in your PayPal summary somewhere. You do have a PayPal account, don't you? Or did you pay as a guest?

If it's been less than 180 days since you bought the item, open a PayPal dispute. As you've already sent it back the chances of getting a refund are low, but still worth a try. If that doesn't work, I would contact your bank and initiate a chargeback on your credit card. Do it soon though as there is a time limit to doing that.

In future, always check a seller's feedback before buying. A high volume seller with 96% feedback is disgusting and should be avoided at all costs. Sometimes it's better to pay a few extra $$ to buy from someone reputable. If you do receive an item that is faulty, broken, whatever, open a dispute for item not as described. Follow the instructions in the dispute. Some sellers will do whatever they can to avoid refunding, so you need to follow the instructions and not what the seller says. I just hope what you bought didn't cost a lot.

Re: Has anybody bought from this seller before?

cruckem72 — Fri, 14 Apr 2017 06:41:24 GMT

I opened a case which they closed without paying me the refund.

Re: Has anybody bought from this seller before?

lyndal1838 — Fri, 14 Apr 2017 07:43:18 GMT

How long ago did you open the dispute and was it an ebay or a paypal dispute?

Why was it closed....you must have been given a reason when it was closed?

You say this happened "months ago".....how many months ago?

It is very hard to help you without knowing the full story, especially the time frames of when things happened....there are strict time limits on all ebay and paypal processes.

Re: Has anybody bought from this seller before?

cruckem72 — Fri, 14 Apr 2017 09:55:07 GMT

Thanks good advice for future.

Re: Has anybody bought from this seller before?

lyndal1838 — Fri, 14 Apr 2017 11:50:42 GMT

The answer is very easy.....you only have a matter of days to return the item (5 days I think) The fact that you opened the dispute in January but did not send the item back till March would mean that it automatically timed out. The seller did not close the dispute.

If the seller wants to honour the return then they can but you have lost all leverage with the dispute because you did not follow the rules.

Ebay cannot/will not help if you don't follow their rules.

You can still try a paypal dispute if that is how you paid but the fact that you have already returned the item without paypal's say so makes it a bit unlikely that you will succeed there either.

Re: Has anybody bought from this seller before?

cruckem72 — Fri, 14 Apr 2017 11:58:18 GMT

Ok thanks I'll remember that, but I have to say ebay wasn't very clear about that when they sent me an email about how to deal with the refund. They told me to resolve it with the seller first

But I appreciate your help and will remember in future.

I do find it odd though that all records of the transaction have been wiped off both ebay and paypal. Any idea how that could happen? Could the seller have done it somehow??

Re: Has anybody bought from this seller before?

davewil1964 — Fri, 14 Apr 2017 12:31:04 GMT

@cruckem72 wrote:
Ok thanks I'll remember that, but I have to say ebay wasn't very clear about that when they sent me an email about how to deal with the refund. They told me to resolve it with the seller first

But I appreciate your help and will remember in future.

I do find it odd though that all records of the transaction have been wiped off both ebay and paypal. Any idea how that could happen? Could the seller have done it somehow??

Not unless they are a very good hacker. In which case I doubt they would be selling on eBay.

Re: Has anybody bought from this seller before?

lyndal1838 — Fri, 14 Apr 2017 12:48:29 GMT

Due to the length of time since the sale the item has probably gone to your Archives. Go into your Purchase History and usethe drop down box to alter the default 60 days to 2017. Your purchase should show then.

It is not possible for the transaction to disappear from paypal.....I can still access all my paypal transactions right back to the first one long before I joined ebay and long before paypal had anything to do with ebay.

Are yousure you paid through a paypalaccount or did you use a credit card as a guest? That would not show in a paypal account unless the account has been opened with the same email address and credit card details.

Re: Has anybody bought from this seller before?

cruckem72 — Sat, 15 Apr 2017 00:41:03 GMT

I'd come to the conclusion that it was a credit card purchase, because when I did a transaction history on paypal it doesn't show up. But it doesn't show up as a transaction on ebay either. Very frustrating because I can't find a way to leave feedback on the seller without a record of the transaction.

Re: Has anybody bought from this seller before?

davewil1964 — Sat, 15 Apr 2017 00:56:06 GMT

If that's the only reason, don't bother. You can only leave feedback within 60 days of a transaction.

You are way past that time.

Re: Has anybody bought from this seller before?

lyndal1838 — Sat, 15 Apr 2017 01:18:07 GMT

Did you do as I suggested and change the drop down box in your Purchase History? If it was an ebay transaction it must be there.

Re: Has anybody bought from this seller before?

cruckem72 — Mon, 17 Apr 2017 14:17:20 GMT

Yes. Nothing showing.

Re: Has anybody bought from this seller before?

springyzone — Mon, 17 Apr 2017 20:56:21 GMT

@cruckem72 wrote:
I'd come to the conclusion that it was a credit card purchase, because when I did a transaction history on paypal it doesn't show up. But it doesn't show up as a transaction on ebay either. Very frustrating because I can't find a way to leave feedback on the seller without a record of the transaction.

If you bought under the name of cruckem72, then the transaction details will still be there. If you go into My Ebay and click on the link over to the left, showing purchase history, check that you have 'not hidden' chosen, then click on 2017 & all your transactions under your name should appear for this year. Check out 2016 too in case you bought earlier than you recall.

But if the transaction is not showing at all after you do all that, then what it means is you didn't buy under the cruckem72 account. Have a think. Do you ever use the account of a spouse? Have you ever just logged on and bought as a guest?

Same with paypal. A transaction will only show in paypal if that is the actual account you used. Did you definitely use paypal? Could you have used someone else's paypal account? (spouse etc)

As for feedback, forget it, your shot at that is long gone and I suspect your money is too-unless by some (small) chance the seller did refund. But if you're looking at the wrong ebay or paypal account, you wouldn't see it.

I'm guessing but I would say you definitely are looking at the wrong ebay account if the transaction isn't showing, even after you try looking in the purchase history.

Re: Has anybody bought from this seller before?

cruckem72 — Tue, 18 Apr 2017 05:19:59 GMT

Thsnks this could be the issue as I've been having trouble logging in and get confused between using cruckem72 and my email address.

Re: Has anybody bought from this seller before?

digital.ecosystems — Mon, 31 Jul 2017 02:23:39 GMT

yep same here , they say they are in bayswayter but requested a contact number and i got a singapor number instead