topic Re: sms not sent in Buying

sms not sent

undatoka — Sat, 19 Jan 2019 01:46:21 GMT

i had problem picking up my item because ebay didnt send me a pin number , they were supposed to send it to my mobile phone , that was 3 days ago , im still waiting, it left me upset and very frustrated to say the least, i had to make 2 trips to town which cost me more in fuel than it did to buy the item , im not a happy camper now !!!!!!

Re: sms not sent

Anonymous — Sat, 19 Jan 2019 01:59:28 GMT

Have you tried to contact eBay about it?

I don't know what to suggest as I avoid anything click and collect

Other members with experience with it could likely better advise you what to do

I assume your mobile number listed with eBay is correct and up to date

Not sure who you are with but I did see a Facebook friend was having issues sending sms messages herself (she is with Telstra) a few days ago

*Possible* it is a telco issue rather than an eBay one?

Re: sms not sent

undatoka — Sat, 19 Jan 2019 02:31:36 GMT

i was finally able to talk to someone at ebay, and was told that now i have my item i will receive the pin number i need to collect my item , apparently the fault lied with the click and collect people at bigW they only had my item for 2 days and despite having no other parcels to scan they hadnt bothered scanning mine yet , i only done click and collect to save me a days wait but ended up waiting 2 days more , never again !!
any ways i hear Amazon is pretty good so i might go there from now on

Re: sms not sent

lyndal1838 — Sat, 19 Jan 2019 02:43:51 GMT

Why would you think that it would be quicker to get your item sent to BigW and then pick it up than to have Australia Post deliver it to you direct?

It is hardly fair to blame ebay for the actions of the staff at BigW.

As for Amazon.....it has not been setting the world on fire since it started up in Australia.

You can use both ebay and Amazon at the same time.....you don't have to use one or the other..

Re: sms not sent

undatoka — Sat, 19 Jan 2019 02:48:33 GMT

yes i know, but its my dig at ebay and was a tongue in cheek comment

as to being faster when buying my item it had click and collect arrives thursday, aus post friday, im in the bush, so it would take an extra day for it to be picked up in town then out to me

Re: sms not sent

lyndal1838 — Sat, 19 Jan 2019 03:24:39 GMT

While it might arrive at BigW on the Thurday it would have to be scaned into the system, the code sent to ebay immediately, then sent to you by ebay. This presupposes that it would have been done early enough for you to rush off to BigW immediately.

I would prefer to just wait for it to be delivered to me by AP.....what is one day in the grand scheme of things. You are now aware that the smooth delivery is dependant on the BigW employees doing their job...an extra step in the delivery process that went horribly wrong.

Re: sms not sent

undatoka — Sat, 19 Jan 2019 03:34:56 GMT

when i went to bigW i was told by the "millennial bimbo" as i called her that there were no parcels awaiting pickup, so the 3 emails i recieved saying it was delivered at 8:30 thursday morning were lying, when i got home that evening and rang big W i was told yes it is hee waiting to be picked up, it had in fact been there some 36 hours., then when i went in this morning Saturday 3 days after its arrival, it still had not been scanned into their system , their constant denial of my parcel aggravated me so much i almost got kicked out of big W, next time i think i will rely on snail mail its a lot slower but more reliable , tho i have had parcels lost in the post before
if i do get it sent to bigW again i will ring them before i travel the 25 klms and ask them to scan it so it will be ready for me to pick up

Re: sms not sent

k1ooo-slr-sales — Sat, 19 Jan 2019 06:43:08 GMT

@undatoka wrote:
when i went to bigW i was told by the "millennial bimbo" as i called her that there were no parcels awaiting pickup, so the 3 emails i recieved saying it was delivered at 8:30 thursday morning were lying, when i got home that evening and rang big W i was told yes it is hee waiting to be picked up, it had in fact been there some 36 hours., then when i went in this morning Saturday 3 days after its arrival, it still had not been scanned into their system , their constant denial of my parcel aggravated me so much i almost got kicked out of big W, next time i think i will rely on snail mail its a lot slower but more reliable , tho i have had parcels lost in the post before
if i do get it sent to bigW again i will ring them before i travel the 25 klms and ask them to scan it so it will be ready for me to pick up

not sure you going back to that bigW would be such a great idea. From what you have posted I get the impression that you did call the girl at bigW a “millennial bimbo” . . . . . . very charming. Good luck getting that girl to be helpful and sympathetic towards you.

Also, if you almost got yourself kicked out of bigW then maybe you won’t have any problems with them again as they may have banned you from their store without telling you. First you might know about it is when MB calls for a supervisor when you approach the counter.

But all that aside, I do hope your fortunes change in what is left of JANUARY (?)

Re: sms not sent

undatoka — Sat, 19 Jan 2019 21:06:29 GMT

i didnt call the bimbo that to her face , but to her boss , i have since apologised to the manager who in turn apologised to me for the run around, i really didnt appreciated being lied to by someone who was too lazy to do their job , ( she went out the back and returned and told me they had no parcels awaiting pick up , so she blatantly lied to me)
it was extremely hot that day and i was unwell and very frustrated at being sent on a wild goose chase all around town when my item was there all the time, and by the staff's dogged insistence that i need some "pin number" that i had no way of getting till they done their job! last time i done click and collect from there all i needed was photo ID , i showed them the emails saying the parcel had indeed been delivered , it was like talking to a brick wall! they couldnt see past the pin number that ebay was supposed to send me , but didnt because THEY (the bigW staff) had not done their part and informed ebay that the parcel was there 2 days prior. the manager told me she is going to look into the staff training on click and collect,
any way im donre with this and i dont want to talk about it any more as it still upsets me

Re: sms not sent

k1ooo-slr-sales — Sun, 20 Jan 2019 00:39:40 GMT

@undatoka wrote:
i didnt call the bimbo that to her face , but to her boss , i have since apologised to the manager who in turn apologised to me for the run around, i really didnt appreciated being lied to by someone who was too lazy to do their job , ( she went out the back and returned and told me they had no parcels awaiting pick up , so she blatantly lied to me)
it was extremely hot that day and i was unwell and very frustrated at being sent on a wild goose chase all around town when my item was there all the time, and by the staff's dogged insistence that i need some "pin number" that i had no way of getting till they done their job! last time i done click and collect from there all i needed was photo ID , i showed them the emails saying the parcel had indeed been delivered , it was like talking to a brick wall! they couldnt see past the pin number that ebay was supposed to send me , but didnt because THEY (the bigW staff) had not done their part and informed ebay that the parcel was there 2 days prior. the manager told me she is going to look into the staff training on click and collect,
any way im donre with this and i dont want to talk about it any more as it still upsets me

i didnt call the bimbo that to her face , but to her boss , i have since apologised to the manager who in turn apologised to me for the run around,

So you called her a millennial bimbo to her boss but apologised to the manager. Is her boss and the manager the same person? I’m not asking to be difficult, I ask merely for clarification.

Sorry, but your explanation of the apology you made makes the apology seem half-hearted, disingenuous, hollow and fake. I say this for a number of reasons.

- Firstly, the apology should have been made to the girl herself, not her boss and not her manager

- Secondly, you continue with referencing her as “the bimbo” in your post

- Thirdly, If you were genuinely sorry for calling her that then you would not continue to use that reference, not even here. I understand you are worked up about this, so maybe a time out is in order until you calm down.

i really didnt appreciated being lied to by someone who was too lazy to do their job , ( she went out the back and returned and told me they had no parcels awaiting pick up , so she blatantly lied to me)

Have you considered the possibility that she wasn’t lying? If it wasn’t where it should be for C&C parcels but on some other shelf due to another employee’s actions then you could hardly blame her. I don’t know if that is what happened, but it might be possible. That employee might be in an “assisted work program”, who knows. My point is that no employee deserves to be abused in the workplace whether to their face or to their supervisor. That girl is somebody’s daughter, maybe somebody’s sister. How would you feel if a daughter of yours (if you have any) came home and said they had a difficult customer who spoke to her boss and called her a millennial bimbo loud enough for her to hear and then didn’t apologise to her? I’m guessing you would be seething!

I have a brother who worked at Kmart as a teen and a sister who worked at Woolworths in her teens. Hardly seasoned employees in their first year or two. They regularly got moved from one duty to another to ‘give them experience in all areas’ which meant that just when they felt comfortable in a section they got moved to a new section. After 3 years they were more capable in all areas. However, they were always working with new employees who were being shuffled around.

When I was 17 I got a job at a Pizza Hut in western Sydney. If any customer bad mouthed any staff member, whether a teen casual or adult permanent, the manager would stop the customer in their tracks. His view was that no employee deserves abuse in the workplace. Sure, mistakes happen, but abuse is not acceptable. He would have asked a customer to leave rather than let them vent unchecked.

it was extremely hot that day and i was unwell and very frustrated at being sent on a wild goose chase all around town when my item was there all the time, and by the staff's dogged insistence that i need some "pin number" that i had no way of getting till they done their job!

By your own admission you have used C&C before, sometimes experiencing problems. If you were unwell, and the forecast was for hot weather, then why wouldn’t you have phoned them before driving 25kms without having a PIN number? You know how C&C works, you know about the store scanning the item and a PIN being issued . . . . . surely you could have anticipated there being some issue when you got into the store.

I don’t get the “being sent on a wild goose chase all round town” bit of your post. I mean, you go to big W, you go to the counter, you either get your parcel or you don’t. Where else in town did you go?

last time i done click and collect from there all i needed was photo ID , i showed them the emails saying the parcel had indeed been delivered , it was like talking to a brick wall! they couldnt see past the pin number that ebay was supposed to send me , but didnt because THEY (the bigW staff) had not done their part and informed ebay that the parcel was there 2 days prior. the manager told me she is going to look into the staff training on click and collect,

Generally speaking, I am sympathetic to the staff on the ground with regards to eBay C&C. Their core business is retail, not acting as a receiving/delivery agent for eBay parcels. It wouldn’t surprise me if C&C was dumped as an option some time in the future.

any way im donre with this and i dont want to talk about it any more as it still upsets me

Probably a good idea.

Re: sms not sent

undatoka — Sun, 20 Jan 2019 02:08:51 GMT

why are you picking on me ? yes the manager is the bimbos boss . anf my apology was real , the girl in questoin never heard me call her that just her boss, she wasnt working that day, or i would have apologised for describing her accurately
we had to go to that shopping center to do shopping and since i had already recieved 3 emails saying the parcel had been delivered why the heck (for want of a better word beginning with the letter F) would or should i ring up
when i rang later from home i was told the parcel was there and had arrived the previous day, and the bimbo said there were NO parcels awaiting pick up , she wasnt disabled in any way i can see , and seemed to be not mentally disabled or blind , maybe just stupid i dont know i only interacted with her a short time
i used c&c once before with NO problems so stop trying to change what i actually said !
and i wasnt told by anyone about any pin number till i got in there sorry but im not psychic, i had not needed one last time
so i hope now you have finished attacking me if i have to defend myself from you again it will be without the restraint i have show , so to use the vernacular bugger off and leave me alone!!!!!

Re: sms not sent

lyndal1838 — Sun, 20 Jan 2019 02:24:16 GMT

I really have to take issue with your assessment of the Code.

Click and Collect has always required a PIN Code sent by ebay before you can collect the item. You can have a print out or show the number on your phone....but you have to have it.

Re: sms not sent

undatoka — Sun, 20 Jan 2019 02:30:33 GMT

i think that is untrue , as the last time i picked up from c&c all i needed was my photo ID !!! i never got a sms at that time because i never had a moble phone , im sure i never got an email either , and that wouldnt have been any good either cause i didnt have a printer , so i would have had to carry my desk top PC in to show a pin|
its the last time i use this forum i dont appreciated being picked on ! byeee you can go on my ignore list too i think

Re: sms not sent

k1ooo-slr-sales — Sun, 20 Jan 2019 04:50:33 GMT

@undatoka wrote:
why are you picking on me ? yes the manager is the bimbos boss . anf my apology was real , the girl in questoin never heard me call her that just her boss, she wasnt working that day, or i would have apologised for describing her accurately
we had to go to that shopping center to do shopping and since i had already recieved 3 emails saying the parcel had been delivered why the heck (for want of a better word beginning with the letter F) would or should i ring up
when i rang later from home i was told the parcel was there and had arrived the previous day, and the bimbo said there were NO parcels awaiting pick up , she wasnt disabled in any way i can see , and seemed to be not mentally disabled or blind , maybe just stupid i dont know i only interacted with her a short time
i used c&c once before with NO problems so stop trying to change what i actually said !
and i wasnt told by anyone about any PIN number till i got in there sorry but im not psychic, i had not needed one last time
so i hope now you have finished attacking me if i have to defend myself from you again it will be without the restraint i have show , so to use the vernacular bugger off and leave me alone!!!!!

firstly, I am not picking on you.

Secondly, I see you are still using a disparaging word to refer to the girl at the counter . . . . . . not called for and reflects poorly on you.

Thirdly, whether she heard it or not the apology is owed to her, not her boss

Fourthly, you posting “or I would have apologised for describing her accurately” reinforces my assessment of your attempt at an apology being non-genuine.

(enough with the numbers now), you were the one who initially posted “it was extremely hot that day and i was unwell and very frustrated at being sent on a wild goose chase all around town” then clarified with “we had to go to that shopping center to do shopping“ which means you having to go “all round town” had very little to do with bigW at all.

why the heck (for want of a better word beginning with the letter F) would or should i ring up?

Please don’t resort to using F-words.

“maybe just stupid” . . . . . now you are being nasty for no good reason. I didn’t change what you said, I just came at your situation from a different point of view.

Please, please keep your Vernacular under cover, I don’t need to see/read that sort of thing.

P.S. Thanks for the Private Message letting me know that you had put me on ignore. It sort of makes this post irrelevant to some extent as the person who should be reading it might not even see it. Geeze, I could write anything I like!!!!!

unless someone replies to my post and quotes it in its entirety!

not sure who would do that though

P.P.S. I am not attacking you. Also, why post “if I need to defend myself from you again” when you have chosen to ignore me . . . . . . . keep working on the restraint if you intend to continue posting on these boards. Those who don’t show restraint don’t last too long.

Re: sms not sent

k1ooo-slr-sales — Sun, 20 Jan 2019 04:58:00 GMT

sorry, I meant to answer your question, but got sidetracked by the reference to f-word.

why the heck (for want of a better word beginning with the letter F) would or should i ring up?

Please don’t resort to using F-words. You should/would ring them up to make sure the parcel was there for collection before travelling 25kms.

Re: sms not sent

davewil1964 — Sun, 20 Jan 2019 05:01:01 GMT

@k1ooo-slr-sales wrote:
@undatoka wrote:
why are you picking on me ? yes the manager is the bimbos boss . anf my apology was real , the girl in questoin never heard me call her that just her boss, she wasnt working that day, or i would have apologised for describing her accurately
we had to go to that shopping center to do shopping and since i had already recieved 3 emails saying the parcel had been delivered why the heck (for want of a better word beginning with the letter F) would or should i ring up
when i rang later from home i was told the parcel was there and had arrived the previous day, and the bimbo said there were NO parcels awaiting pick up , she wasnt disabled in any way i can see , and seemed to be not mentally disabled or blind , maybe just stupid i dont know i only interacted with her a short time
i used c&c once before with NO problems so stop trying to change what i actually said !
and i wasnt told by anyone about any PIN number till i got in there sorry but im not psychic, i had not needed one last time
so i hope now you have finished attacking me if i have to defend myself from you again it will be without the restraint i have show , so to use the vernacular bugger off and leave me alone!!!!!

firstly, I am not picking on you.

Secondly, I see you are still using a disparaging word to refer to the girl at the counter . . . . . . not called for and reflects poorly on you.

Thirdly, whether she heard it or not the apology is owed to her, not her boss

Fourthly, you posting “or I would have apologised for describing her accurately” reinforces my assessment of your attempt at an apology being non-genuine.

(enough with the numbers now), you were the one who initially posted “it was extremely hot that day and i was unwell and very frustrated at being sent on a wild goose chase all around town” then clarified with “we had to go to that shopping center to do shopping“ which means you having to go “all round town” had very little to do with bigW at all.

why the heck (for want of a better word beginning with the letter F) would or should i ring up?

Please don’t resort to using F-words.

“maybe just stupid” . . . . . now you are being nasty for no good reason. I didn’t change what you said, I just came at your situation from a different point of view.

Please, please keep your Vernacular under cover, I don’t need to see/read that sort of thing.

P.S. Thanks for the Private Message letting me know that you had put me on ignore. It sort of makes this post irrelevant to some extent as the person who should be reading it might not even see it. Geeze, I could write anything I like!!!!!

unless someone replies to my post and quotes it in its entirety! not sure who would do that though
P.P.S. I am not attacking you. Also, why post “if I need to defend myself from you again” when you have chosen to ignore me . . . . . . . keep working on the restraint if you intend to continue posting on these boards. Those who don’t show restraint don’t last too long.

not sure who would do that though.

Not unless they had something relevant to add.

Relevance - I totally agree with your sentiments Sir Sales, and your reasoning in drawing the conclusions you have.

Re: sms not sent

*tippy*toes* — Sun, 20 Jan 2019 05:08:21 GMT

@k1ooo-slr-sales wrote:
@undatoka wrote:
why are you picking on me ? yes the manager is the bimbos boss . anf my apology was real , the girl in questoin never heard me call her that just her boss, she wasnt working that day, or i would have apologised for describing her accurately
we had to go to that shopping center to do shopping and since i had already recieved 3 emails saying the parcel had been delivered why the heck (for want of a better word beginning with the letter F) would or should i ring up
when i rang later from home i was told the parcel was there and had arrived the previous day, and the bimbo said there were NO parcels awaiting pick up , she wasnt disabled in any way i can see , and seemed to be not mentally disabled or blind , maybe just stupid i dont know i only interacted with her a short time
i used c&c once before with NO problems so stop trying to change what i actually said !
and i wasnt told by anyone about any PIN number till i got in there sorry but im not psychic, i had not needed one last time
so i hope now you have finished attacking me if i have to defend myself from you again it will be without the restraint i have show , so to use the vernacular bugger off and leave me alone!!!!!

firstly, I am not picking on you.

Secondly, I see you are still using a disparaging word to refer to the girl at the counter . . . . . . not called for and reflects poorly on you.

Thirdly, whether she heard it or not the apology is owed to her, not her boss

Fourthly, you posting “or I would have apologised for describing her accurately” reinforces my assessment of your attempt at an apology being non-genuine.

(enough with the numbers now), you were the one who initially posted “it was extremely hot that day and i was unwell and very frustrated at being sent on a wild goose chase all around town” then clarified with “we had to go to that shopping center to do shopping“ which means you having to go “all round town” had very little to do with bigW at all.

why the heck (for want of a better word beginning with the letter F) would or should i ring up?

Please don’t resort to using F-words.

“maybe just stupid” . . . . . now you are being nasty for no good reason. I didn’t change what you said, I just came at your situation from a different point of view.

Please, please keep your Vernacular under cover, I don’t need to see/read that sort of thing.

P.S. Thanks for the Private Message letting me know that you had put me on ignore. It sort of makes this post irrelevant to some extent as the person who should be reading it might not even see it. Geeze, I could write anything I like!!!!!

unless someone replies to my post and quotes it in its entirety! not sure who would do that though
P.P.S. I am not attacking you. Also, why post “if I need to defend myself from you again” when you have chosen to ignore me . . . . . . . keep working on the restraint if you intend to continue posting on these boards. Those who don’t show restraint don’t last too long.

EDIT: Beat me to it Dave!

It's definitely January!

Re: sms not sent

undatoka — Sun, 20 Jan 2019 06:22:02 GMT

look for a start i did apologise and asked the manager to pass on my apologies to the girl in question and she(the manager) replied that she also apologises for stuffing me around
and when do you thing that goind to a single shopping centre is running all around town? bigW is next door to where we do our shopping , which is another reason why i chose to have the parcel sent there , the reason i had to go looking all around town was because i was told the parcel was not there at big W so i had to try to track it down so i had to go the other side of town to see if my parcel was in the main mail centre in town as all the tracking told me was it was delivered to Lismore then to my local cpa
i see putting you on ignore is as effective as trying to bath a cat !
i did not use an F word only the letter F if i wanted to actually use the F word i would have !
and you said that i said i have used c&c a few times before when i said that i had used it ONCE before, and at that time i had rang up and was told i only needed my ID , that transaction went smoothly
sto ghollo sou !

Re: sms not sent

k1ooo-slr-sales — Sun, 20 Jan 2019 06:39:33 GMT

you hadn’t posted that you had asked the manager to pass on your apology, but your continued use of the disparaging term in subsequent posts does reinforce that the apology wasn’t a genuine one . . . . . otherwise you would stop using it!

You did post “last time I used C&C”. Perhaps you should have posted “only other time I have used C&C” . . . . . . just for clarity!

I never said you had used the f-word, but I asked that you not use it (it would get censored/bleeped anyway and appear as **bleep** in your post).

Re: sms not sent

undatoka — Sun, 20 Jan 2019 06:39:24 GMT

yes you are right
and whats with the spoiler alerts ? you wrote nothing that could be consider a spoiler or does that tag mean some other strange thing ?