topic Re: Standard International Postage in Buying

Standard International Postage

k-9_mark_3 — Tue, 11 Jun 2013 20:12:19 GMT

3 weeks ago I bought Item number:280265136072 from the UK. By today I was starting to get a bit worried as it should have arrived by now. According to the listing it was sent by standard international postage.

I contacted the seller saying that the item hadn't arrived and I was getting a bit worried about the parcel, as usually parcels to me from the UK take about 2 weeks.

This is the reply I got
"I sent it using surface mail it does take quite a few weeks to get delivered the quicker way would have cost double postage as all uk postage price have changed its all about size and weight its mad not be worth buying stuff online as postage will cost more than items
sorry I cant give you a date but I am sure you will get it."

I sent a reply saying that it would have been nice to be informed that they were going to be sending the parcel via surface mail as according to Royal Mail, surface mail takes up to 12 weeks to Australia and they should have stated in the listing it was going to be sent via surface mail rather than air as to me standard international postage means air mail. I also mentioned that PayPal only give 45 days for a buyer to claim if an item hasn't arrived so sending it by surface mail defeats the purpose.

The funny thing is I would gave paid more postage for air but the seller didn't ask if I wanted to as they shipped it by surface mail.

What feedback would you give the seller in this case?

Re: Standard International Postage

*new2vintage — Tue, 11 Jun 2013 23:54:07 GMT

You can start with a low rating for their communication DSR. Keep in mind that feedback can only be left for 60 days and a Paypal dispute can only be opened within 45 days after you paid if you want to open one. If you're lucky you might receive your item within 2 months but yes delivery can take up to 3 months.

Re: Standard International Postage

fourandsixpants — Wed, 12 Jun 2013 02:01:54 GMT

My guess (from experience) is package will probably arrive in about 5-6 weeks:)

Re: Standard International Postage

antoinette4727 — Wed, 12 Jun 2013 02:16:02 GMT

I'm sure this person only had your pocket in mind, you can only give this person a low rating for slow delivery if it arrives in good condition.

Re: Standard International Postage

dylan11235813 — Wed, 12 Jun 2013 02:30:51 GMT

I would assume air mail as well. Maybe you should have contacted the seller to confirm the delivery details. Was there an expected delivery date in the listing?

Giving a seller a low rating for a service not provided by them is a bit harsh. I am pretty sure it is against ebay rules also, in regard to rating a seller on some delivery companies issues.

Re: Standard International Postage

himalayan-dog-chews-australia — Wed, 12 Jun 2013 02:40:08 GMT

Open an INR with Paypal on day 44 - you have 20 days to escalate to a claim. If at that stage it hasn't arrived, you need to decide whether you trust the seller or not. If you opt for a refund, you can always resend the money if/when your parcel arrives. In my experience, surface mail can take up to 4 months from UK.

Re: Standard International Postage

cq_tech — Wed, 12 Jun 2013 03:00:52 GMT

Well I'll play the devil's advocate here and state the obvious... how do you know the seller has even sent the item at all?

Before you start worrying about feedback, you need to inform your seller that you will be lodging a dispute with Paypal after around 42 days, and that unless the item arrives within a further 18 days, you will be forced to escalate to a full claim in order to protect your investment. They won't be too happy, but that's no reason not to lodge a claim.

Tell them that you will be more than happy to repay the full amount if and when the item finally arrives, but if you don't do as I've outlined above, you run the risk of losing both your money and the item (assuming it doesn't arrive in the interim).

I've been in a similar position twice before, and both times I lodged Paypal claims just within the cut-off period, eventually escalated and was refunded by Paypal. One of the items finally arrived some 4 weeks later, so I happily repaid the seller (who was extremely grateful), while the other item either went astray in the mail, or was never sent in the first place.

Re: Standard International Postage

shypansy — Wed, 12 Jun 2013 03:12:00 GMT

Have to agree with cq, you need to protect yourself, just as the seller should have posted in a manner to deliver in a timely manner to prevent a dispute being opened, an honest seller will understand, I imagine you will see the parcel in about 12 to 13 weeks, you can repay for the item then.

If in doubt, leave no feedback, FB has nothing to do with the ability to get your money back,

Re: Standard International Postage

k-9_mark_3 — Wed, 12 Jun 2013 05:52:22 GMT

I already told the seller that if the parcel doesn't arrive in 45 days I will have no option but to lodge a PayPal dispute, because of the fact that Royal Mail state that it takes up to 12 weeks, twice the length of time for a PayPal dispute. If the parcel doesn't arrive by the 29th of June I will open up a dispute.

I don't know why the seller decided to send it by surface, especially as I paid by PayPal, surely they would have realised that surface post takes along time, and is not good especially if the buyer has to end up making a PayPal dispute to cover themselves because the parcel hasn't arrived.

Re: Standard International Postage

cq_tech — Thu, 13 Jun 2013 01:39:57 GMT

It's very unfortunate that your seller has apparently tried to do the right thing by you as far as postal costs are concerned, because you really have no choice other than to open an INR dispute on or about June 29 and they should have realised this. BTW, don't forget to escalate to a full claim within 20 days from June 29, or it will automatically be closed by Paypal.

The right thing would have been for them to email you first and tell you that the price quoted was for surface mail, not air mail, then to ask if what they had planned was OK, or would you prefer to pay the extra for air mail (even though you had no obligation to do so), and if it was too expensive, they should have offered you a mutual cancellation there and then.

By not doing so and simply assuming that you'd be OK with surface mail, they've left themselves wide open for an INR dispute which you cannot possibly lose, so they now have to rely on the fact that you are an honest person and will reimburse them once the item has finally arrived.

One thing's for sure, I doubt your seller will be making the same mistake again. :^O

Re: Standard International Postage

beasbooteek — Thu, 13 Jun 2013 18:00:23 GMT

Standard International Mail is indeed surface mail from the UK. If it was purchased through the UK site so has ebay buyer protection then you should still open a Paypal dispute within the 45 days and escalate in another 19 but ebay may find in the buyer's faviour if their estimated delivery is over that timescale however if you contact them again after the estimated date you give them you will get your refund. This is what happened with my claim from a Canadian seller who claimed they had sent surface mail.

Re: Standard International Postage

cq_tech — Fri, 14 Jun 2013 00:55:01 GMT

PJ, the item was purchased through ebay.com.au so the terms and conditions which apply to this sale will be the Australian ones, and have nothing to do with UK ebay's buyer protection.

Also, as far as the seller's estimated delivery is concerned, it clearly applies to air mail...

Delivery: Estimated between Mon. 24 Jun. and Thu. 27 Jun.

All good intentions aside, the seller has done the wrong thing by posting via surface mail and the OP really has no choice but to claim INR as most of us have stated above, then to repay the seller once the goods have ultimately arrived (assuming that they do).

If the OP doesn't do this, they run the risk of losing their money altogether.

Re: Standard International Postage

clwwatche — Tue, 17 Mar 2015 14:03:16 GMT

I have international package tracking number rr715041725pl- ordered on Feb. 22nd. Was given March 2nd. Thru March 16th for my order to arrive. Tracking info says "in transit". I did also send e-mail to sender that have not received item yet
Aggravating.

Re: Standard International Postage

clwwatche — Tue, 17 Mar 2015 14:04:46 GMT

Re: Standard International Postage

padi*0409 — Tue, 17 Mar 2015 14:26:03 GMT

What was the item No and where was it coming from?

That tracking shows the origin as Poland and the destination USA..................

By the way you would have been better off starting a new thread on this as members often don't read 2 year old threads.

Re: Standard International Postage

chezzy — Tue, 17 Mar 2015 23:27:37 GMT

@beasbooteek wrote:
Standard International Mail is indeed surface mail from the UK. If it was purchased through the UK site so has ebay buyer protection then you should still open a Paypal dispute within the 45 days and escalate in another 19 but ebay may find in the buyer's faviour if their estimated delivery is over that timescale however if you contact them again after the estimated date you give them you will get your refund. This is what happened with my claim from a Canadian seller who claimed they had sent surface mail.

Are you sure about that? If we are talking Royal Mail then according to their website:

International Standard

Our cost effective, reliable standard international service. We aim to deliver items to Europe within 3 to 5 working after posting and rest of world destinations within 5 to 7 working days after posting.Letters may be sent up to 100g, parcels up to 2kg and Printed Papers up to 5kg.

...

My understanding/experience is that Royal Mail International Standard is the new name for what was Airmail Small Packets.

The slow service is called Royal Mail International Economy (up to 8 weeks outside Europe).

Re: Standard International Postage

padi*0409 — Tue, 17 Mar 2015 23:55:07 GMT

@chezzy wrote:
Are you sure about that? If we are talking Royal Mail then according to their website:

International Standard
Our cost effective, reliable standard international service. We aim to deliver items to Europe within 3 to 5 working after posting and rest of world destinations within 5 to 7 working days after posting.Letters may be sent up to 100g, parcels up to 2kg and Printed Papers up to 5kg.
...

My understanding/experience is that Royal Mail International Standard is the new name for what was Airmail Small Packets.

The slow service is called Royal Mail International Economy (up to 8 weeks outside Europe).

Errr, maybe it was the old name 18 or so months ago........................

Re: Standard International Postage

chezzy — Wed, 18 Mar 2015 00:28:32 GMT

Padi - good point - I must admit I don't know the 'old' name for slow boat/surface from the UK as I only ever used Airmail small Packets - and now International Standard/Signed/Tracked.

Am curious to know what was specified in the listing. Certainly the seller should have ran it by the buyer before sending!

Re: Standard International Postage

moisesfernandeseriqu0 — Tue, 05 Feb 2019 13:15:31 GMT

AT008312790DE

Re: Standard International Postage

daydreams_12 — Tue, 05 Feb 2019 21:05:28 GMT

This thread was started nearly 6 years ago......... and hasn't seen the light of day since 2015

What is the purpose of dragging it up???

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