topic Re: feedback neg after positive pickup? in Selling

feedback neg after positive pickup?

onekiwi0 — Thu, 02 Apr 2015 23:23:58 GMT

rather peeved -approaching 5000 positive feedback and wake easter morn to find I've been neged.

I know it happens to most of us. However this looks to be new ebayer who emailed me asked for $2 reduction on buy it now price - I agreed - less than 12 hrs to go so said just pay $10 on pickup.

They paid me for the bag, said their daughter would be very pleased with the brand name bag.

a) does PS status protect me for 8 days prior to leaving feedback still? perhaps it does as it was picked up last sat they've waited to leave nasty feedback...

b) no contact since the pickup re their new dissatisfaction

I've emailed them, sent thru a revision of feedback and replied to the feedback.

this has happened before. the pickups have been pleasant chatty and then down the track you get a neg. these two faced people really upset me - they come to my home - are friendly and then this. I allow pickups to get more buyers, save them money and me the 10% and most of the time its convenient.

I also straight away gave them positive feedback as I saw no reason not to and to get their new account off the ground, broke my rule of never leaving feedback first. How silly was I?

anything else I can do?

Re: feedback neg after positive pickup?

onekiwi0 — Thu, 02 Apr 2015 23:31:59 GMT

further to my initial post I note this buyer has neged 5 sellers including me in the past month....looks like they are quoting them "money hungry" wanting something for close to nothing. (think I made a profit of $2 on this transaction could have done without the hassle..)

can I bring this to ebays attn? that they need to go thru the feedback tutorial... doubt ebay would listen

should I block the buyer as I have two accounts and gave them my card, or will that stop any feedback revision requests?

Re: feedback neg after positive pickup?

horizon1907 — Thu, 02 Apr 2015 23:59:10 GMT

@onekiwi0 wrote:
further to my initial post I note this buyer has neged 5 sellers including me in the past month....looks like they are quoting them "money hungry" wanting something for close to nothing. (think I made a profit of $2 on this transaction could have done without the hassle..)

can I bring this to ebays attn? that they need to go thru the feedback tutorial... doubt ebay would listen

should I block the buyer as I have two accounts and gave them my card, or will that stop any feedback revision requests?

I would certainly whack her on your "Special List". The Neg is deliberate. No mistake there at all. 😞

Re: feedback neg after positive pickup?

saarzi — Fri, 03 Apr 2015 00:04:20 GMT

Nothing you can do really - you could appeal to Ebay and point out her many negs... id probably report her in the least (and block her). But I doubt that will get you anywhere.

Firstly, when you reply to feedback, put the buyers name in there to help warn other sellers of a buyer who contantly leaves negs. Then we can block them. Otherwise, Ebay blocks their name out on your feedback, and we'll never know who it was.

I have in the past contact buyers who have left negs when asking them to revise their feedback and told them about how the defect system works - almost all of them had no clue, Ebay doesnt exactly advertise it. . As a new buyer, I doubt she has any idea that false negs or prolific negs can be bad for her, or that it can lead to people being banned *forever* & businesses destroyed.

Re: feedback neg after positive pickup?

joethenuts — Fri, 03 Apr 2015 00:18:48 GMT

i would of checked with ebay as it was a pick up and they claim not as discribed, as its a pick up and can check the goods before excepting the bag ,if its posted well thats another story

Re: feedback neg after positive pickup?

lotsamagsnbags — Fri, 03 Apr 2015 00:30:45 GMT

Good point joe. thank you.

deliberately nasty horizon? yes!

re the replying to feedback Gtx - confused? you mean when I reply to feedback no-one can read in my feedback who left me the neg? I thought you can see it thru feedback view.?

Re: feedback neg after positive pickup?

**tay** — Fri, 03 Apr 2015 00:38:38 GMT

Can something be done on the grounds that it was a pick up item?

Re: feedback neg after positive pickup?

designers*n*more — Fri, 03 Apr 2015 00:46:00 GMT

Had a similar situation. Item was picked up (it was a textbook). I always say to my customers, please make sure you are "happy". She was. Left good feedback, BUT, marked my DSRs extremely low for Not as Described - very unfair!

Re: feedback neg after positive pickup?

lotsamagsnbags — Fri, 03 Apr 2015 00:49:05 GMT

how do you check how a particular buyer has marked your dsrs low?

Re: feedback neg after positive pickup?

onekiwi0 — Fri, 03 Apr 2015 01:28:12 GMT

Thanks all for your help.

your pickup comments were most helpful.

hard to contact ebay re feedback issues, you're mostly faced with a contact email option however when I did get on the phone and pointed out they hadn't been a member for even a month they'd made a pattern of neging 5 sellers - they have been reported to the trust and safety team to be investigated. we don't need buyers like that in our community.

I am also relieved that the supervisor agreed to remove the neg which includes the dsrs, likely because of this pattern and the pickup up inspecting goods upon collection. they also agreed BLOCK block block.....

Re: feedback neg after positive pickup?

joethenuts — Fri, 03 Apr 2015 01:37:14 GMT

great news

Re: feedback neg after positive pickup?

cq_tech — Fri, 03 Apr 2015 02:22:50 GMT

It's not often that I have anything nice to say about eBay, but on this occasion I really have no choice, because not only have they removed the buyer's neg from your feedback, they've also removed the buyer, who is now NARU. Kudos to eBay for a change.

Re: feedback neg after positive pickup?

onekiwi0 — Fri, 03 Apr 2015 09:59:01 GMT

wow this buyer really is vindictive. just got notification that my request for revision of feedback which I sent prior to further investigation their serial negs tendency was declined. interesting they must have got their account reinstated.

Re: feedback neg after positive pickup?

**tay** — Fri, 03 Apr 2015 10:27:13 GMT

So glad they removed your neg!

Re: feedback neg after positive pickup?

saarzi — Fri, 03 Apr 2015 12:15:47 GMT

Look at my feedback from buyers. You cant see the names of the buyers who left it - ebay puts stars in their names to block them out, e.g G***X.

If you type the name of the buyer into your reply, when replying to their negative feedback, other sellers will be able to see who they are, and also block them.

Re: feedback neg after positive pickup?

expanded_perceptions — Fri, 03 Apr 2015 13:21:29 GMT

@lotsamagsnbags wrote:
how do you check how a particular buyer has marked your dsrs low?

If i understand your question right? Hover over account tab on selling/sold page >>>>>> click seller dashboard >>>>>>>click % of your transactions had defects >>>>>>>underneath all of % data lists in small letter font >>>>>>>>download a report >>>>>> takes you to sign in, once signed in >>>>>>>>> click expand

Hopefully that is what you meant?

Re: feedback neg after positive pickup?

cq_tech — Fri, 03 Apr 2015 16:56:42 GMT

If you want to find out exactly what DSRs you've received from a buyer, you first need to find 10 previous feedbacks where you have received 5 stars for each category. You do this by going to your Seller Dashboard and running Detailed seller ratings reports (in the left column) in the "Item Numbers" mode, and creating reports by entering 10 item numbers at a time until you find 10 numbers where you have received 5 stars for all of them. This is very time consuming and can take quite a while before you find 10 numbers which have had all 4 categories marked with 5 stars (some buyers don't score DSRs at all).

When you do, save them to a separate file because from now on you'll use these particular numbers to check individual new item numbers from buyers, one at a time. To see what a buyer has given you, create a new report using 9 of the known perfect numbers, and the new number, and when the report is created, check the average DSRs. If your new buyer has given you all 5s then the average will be 5 for the entire 10 numbers.

However, if he's marked you down in any categories, the average will be less than 5, so you then open the results and you will immediately see exactly which score you've been given for each specific category. The only proviso is that you wait until about 24 hours after feedback has been left to give the system time to catch up, or the number may not yet be in the system.

Don't forget that you have to run one report for each new item number you receive, otherwise the results may be skewed, especially if more than one item has been scored at less than 5 in one or more categories. Also, it can sometimes take several minutes for a report to be created, so you need to be patient.

Re: feedback neg after positive pickup?

onekiwi0 — Fri, 03 Apr 2015 22:24:35 GMT

and so glad they're NARU so they can't cause any more trouble

Re: feedback neg after positive pickup?

jacleo36 — Fri, 03 Apr 2015 22:36:05 GMT

So your saying they are NARU no other letters?

Re: feedback neg after positive pickup?

i-love-my-sheep — Sat, 04 Apr 2015 04:44:14 GMT

Just to add to what CQ wrote, instead of saving those numbers to a file, when you have your 10 perfect scores, next to the results there is a drop down. Select run similar. That will open those numbers back up and you only have to rename and then add the new item number to the end. I find that usually once you've run a second report, the first one is ready to be read. If it comes up as saying no results (instead of completed), they either didn't rate your stars at all, or they didn't rate all of them. Once you've finished checking all your numbers, you can delete them all except the one you know is a perfect score....ready for next time.

I used to just name them with a number, like between 1 and 10, but now I use the last 4 digits of the item number I'm checking. I do that because when I do check, I could be running 20 reports. It allows me to see at a glance which item number marked my stars down. I discovered last week that a buyer marked me down on all 4 stars, despite posting within an hour of payment, despite communicating with him, despite charging exact postage (instead of having the fees added into the postage cost) and as far as I knew, the item was as described. I guess some people never leave 5 for anything, regardless of how good your service is.

I know people probably think I'm crazy running reports to see who gave what, but depending on the stars they left, depends on whether they get good feedback, great feedback, or none at all. Plus, it gives me something to do when I get home from work in the middle of the night!

My poor stars are looking sad at the moment. They are all missing their right arm thanks to matey the other day. I was proud of all my stars being a 5.