topic Re: CC chargeback in Selling

CC chargeback

bede3823 — Fri, 10 Apr 2015 07:02:55 GMT

can someone please tell me the best way to handle a CC chargeback with paypal these days please?

The buyer is saying it was an unathorised transaction.

I have proof of shipment, the item was definitely delivered to the address in the transaction.

Having lost both the cash and the item with one of these chargebacks years ago i dont like my chances.

I've been reading a lot of these chargebacks are initiated by the banks when accounts are overdrawn?

I dont understand how they can demand paypal return the money when its clear the item was delivered to the card holders residence?

What about my bloody item?

They just expect me to lose the lot?

Re: CC chargeback

asporty — Fri, 10 Apr 2015 07:26:58 GMT

I am in a similar boat and awaiting outcome. Not sure how this works so perhaps someone else can share a completed experience.

Re: CC chargeback

davewil1964 — Fri, 10 Apr 2015 07:27:35 GMT

If you have proof of shipment you should have seller protection and Paypal should cover any refund, not you.

Re: CC chargeback

foundationstation — Fri, 10 Apr 2015 07:33:56 GMT

It never hurts to contact the buyer, they may not necessarily be out to swindle you...they just might not recognise a transaction on their credit card statement.
I have found that if you upload proof of postage / delivery and a explanatory note, it generally helps.

Re: CC chargeback

dylan11235813 — Fri, 10 Apr 2015 07:40:52 GMT

If you have proof of shipment you should be OK, I think paypal want some sort of proof that shows a delivery postcode and that the item was lodged.

I have won a case before with no proof whatsoever, but I was still charged the $15 chargeback fee. I think this fee is instant as soon as a chargeback is intiated, I always thought it was for if you want paypal to fight it but I don't think so anymore. I have less than 1 per year out of a lot of transactions.

As far as the banks are concerned are they calling all forms of chargeback an "unathorised transaction"? I always assumed this was if someone (the buyer) used a card without authorisation, in which case they are guilty of fraud and should be reported to the police and ebay. Maybe banks class it as unauthorised if one of their customers uses a card to access money they don;t have or something.

If they have purchased from other sellers I usually contact them as well.

Re: CC chargeback

dylan11235813 — Fri, 10 Apr 2015 07:44:26 GMT

@foundationstation wrote:
It never hurts to contact the buyer, they may not necessarily be out to swindle you...they just might not recognise a transaction on their credit card statement.
I have found that if you upload proof of postage / delivery and a explanatory note, it generally helps.

Thats a very good point, I have had one buyer repay me before when it happened, it was so long ago I can;t remember the details of it though.

Re: CC chargeback

bede3823 — Fri, 10 Apr 2015 07:54:20 GMT

thanks guys.

I used an ebay postage label and have a lodgement receipt.

The tracking shows as delivered on the 21st march.

I messaged the buyer and asked what the situation is but they havent replied as yet.

Re: CC chargeback

dylan11235813 — Fri, 10 Apr 2015 08:16:10 GMT

Does the tracking show delivered to the buyer postcode or to a distribution point with a different postcode?

I only ask because those ebay labels do not prove that you have lodged an item to the address (even with a lodgement reciept). If the tracking shows that it has gone to the poscode though you will be right.

Re: CC chargeback

bede3823 — Fri, 10 Apr 2015 14:47:13 GMT

the tracking states the recipients suburb and state

Re: CC chargeback

davewil1964 — Fri, 10 Apr 2015 14:53:03 GMT

@dylan11235813 wrote:
Does the tracking show delivered to the buyer postcode or to a distribution point with a different postcode?

I only ask because those ebay labels do not prove that you have lodged an item to the address (even with a lodgement reciept). If the tracking shows that it has gone to the poscode though you will be right.

Umm, yes they do.

Re: CC chargeback

myocupcakes — Fri, 10 Apr 2015 16:02:22 GMT

I was on the other side of this. See my thread from a couple of months back:

Strange Paypal transaction. Unauthorised purchase

Somebody managed to use my PayPal account with their eBay ID to make a large purchase overseas. The parcel was held at Customs and I told Auspost to send the item back but I had already received my refund from PayPal.

I don't know whether I would have got to keep the item if I had accepted the delivery or whether the funds were charged to the seller but its not always dodgy buyers that make these claims!

Re: CC chargeback

clarry100 — Fri, 10 Apr 2015 21:28:56 GMT

We have not had one of these in a while now.

We've had two in the past.

In both cases I contacted the buyers and in both cases they said they had not known it was happening.

The first case we had never seen one before and contested it as we saw it as nothing to do with us. But becasue we use regular mail without tracking we lost it and suffered the $15 contest fee as well. The buyer was good enough to send us the money to our bank account including the $15. So all good in the end.

The second case we felt a bit shy of contesting it for the above reasons and it was only a $4 item. The buyer had already offered to repay the $4 if they took it away from us. So I called PayPal and spoke with them. Again as we had no tracking they said they could not find in our favour. But since our record with PayPal was so good that they would make us a discretionary payment of the $4. We actually lost the case becasue of having no tracking but PayPal gave us back the $4. And there was no $15 fee as we did not contest it, just accepted liability. So in this case the buyer was happy and so were we.

So while they are annoying and it seems the banks will just balme the seller anyway it has had good outcomes for us so far.

Re: CC chargeback

dylan11235813 — Sat, 11 Apr 2015 05:15:03 GMT

@davewil1964 wrote:
@dylan11235813 wrote:
Does the tracking show delivered to the buyer postcode or to a distribution point with a different postcode?

I only ask because those ebay labels do not prove that you have lodged an item to the address (even with a lodgement reciept). If the tracking shows that it has gone to the poscode though you will be right.
Umm, yes they do.

Umm, no they don't....What would happen then if I was to edit the printed label. Unless they have implimented changes to them whereby the address is encoded somehow it would be a simple process of changing the address, the so called proof is non existant. I could just wipe the address out completely and lodge it. There could however be a process that the address is checked on the computer system when lodged but that has never happened for me.

Re: CC chargeback

thecatspjs — Sat, 11 Apr 2015 06:42:12 GMT

@dylan11235813 wrote:
@davewil1964 wrote:
@dylan11235813 wrote:
Does the tracking show delivered to the buyer postcode or to a distribution point with a different postcode?

I only ask because those ebay labels do not prove that you have lodged an item to the address (even with a lodgement reciept). If the tracking shows that it has gone to the poscode though you will be right.
Umm, yes they do.

Umm, no they don't....What would happen then if I was to edit the printed label. Unless they have implimented changes to them whereby the address is encoded somehow it would be a simple process of changing the address, the so called proof is non existant. I could just wipe the address out completely and lodge it. There could however be a process that the address is checked on the computer system when lodged but that has never happened for me.

Yes you might well do that, but nonetheless even if the tracking scan does not show delivery, but the delivery centre nearest to the buyer, the probability that the item was sent to eBay address is likely to be sufficient for a case to be defended. Different matter of course if the tracking shows a scan on the other side of country to the buyers address.

As paypal accepts eBay generated labels (or click & send or e-Parcel) as addressed through automation, as proof against credit card chargeback or not as described if there is a single tracking scan showing article was sent - and no other to show that the parcel was not heading as originally addresssed, then that is all the proof that a seller needs to defend CCC or INR.