topic Re: cant open a payment not received case in Selling

cant open a payment not received case

2010silversun — Thu, 23 Apr 2015 06:28:57 GMT

why cant i open a payment received case?

Re: cant open a payment not received case

curraone — Thu, 23 Apr 2015 06:29:53 GMT

you have to wait 4 days - exactly 4 days not a minute sooner

Re: cant open a payment not received case

2010silversun — Thu, 23 Apr 2015 06:42:59 GMT

i have waited 4 days, sent 2 invoices, 1 meassage

Re: cant open a payment not received case

clarry100 — Thu, 23 Apr 2015 06:55:06 GMT

Correct me if I am wrong but I thought sending an invoice restarts the timer.

So I think you will have to wait until exactly 4-days after you sent the last invoice.

Re: cant open a payment not received case

beautbots01 — Thu, 23 Apr 2015 06:55:31 GMT

That's four days to the SECOND. eBay normally notify you when you are eligible for a Non Payment Case.

Re: cant open a payment not received case

black*poppy — Thu, 23 Apr 2015 08:03:31 GMT

It's definitely 4 days from when the item was bought/won.

I've never been notified when I'm eligible to open a case, I just check the dates.

Interestingly sor those who don't know, awhile ago I tried to set up the ebay automatic thingy to manage unpaid cases - you can't set them for 4 days if you accept returns. I have 14 day returns so the manager won't open an unpaid case until day 15. So annoying.

Re: cant open a payment not received case

2010silversun — Thu, 23 Apr 2015 09:11:42 GMT

now both npb have messaged me stateing sorry for late payment, will pay 2morrow....why not pay now?

Re: cant open a payment not received case

lyndal1838 — Thu, 23 Apr 2015 09:50:23 GMT

Most people get paid on Friday so they are waiting for their pays to be ibn the bank....better that than having the payment bounce.

Re: cant open a payment not received case

cq_tech — Thu, 23 Apr 2015 22:49:18 GMT

@clarry100 wrote:
Correct me if I am wrong but I thought sending an invoice restarts the timer.
So I think you will have to wait until exactly 4-days after you sent the last invoice.

Sending an invoice doesn't reset the timer, clarry. I always give my NPBs one last chance to pay by sending them a reminder invoice on day 3 and if they still haven't paid 24 hours later, I open the dispute.