topic Re: Australia Post sorting machine problems in Selling

Australia Post sorting machine problems

aurellian — Thu, 23 Apr 2015 11:23:46 GMT

Seems like there are big problems at Australia Post

http://www.abc.net.au/news/2015-04-23/australia-posts-sorting-machines-misdirecting-mail/6417106

Re: Australia Post sorting machine problems

saarzi — Thu, 23 Apr 2015 11:28:16 GMT

Not sure where this journo gets the 20% of parcels being misdirected from, but Ive posted hundreds since late last year and not had one complaint of late delivery.

Id go with Ausposts comment in saying that its occasional issues only.

Re: Australia Post sorting machine problems

davewil1964 — Thu, 23 Apr 2015 11:48:23 GMT

Probably Chullora, or the one in Melbourne. They seem to have massive issues. Overall AP MIGHT be correct...

There are lies, damn lies and statistics - Benjamin Disraeli

Re: Australia Post sorting machine problems

lyndal1838 — Thu, 23 Apr 2015 13:21:47 GMT

It is well known in the industry that the report is correct.

Both Sydney and Melbourne have the new whiz bang machines that cannot tell the difference between the From and To addresses.

There are thousands of parcels being misdirected every day.

Wherever that report came from I am inclined to believe it is quite correct.....it certainly mirrors what is being talked about by StarTrack couriers, although it is the AP machines that are acting up rather than the StarTrack machines which are smaller.

Re: Australia Post sorting machine problems

thecatspjs — Thu, 23 Apr 2015 13:41:24 GMT

@gtx305 wrote:
Not sure where this journo gets the 20% of parcels being misdirected from, but Ive posted hundreds since late last year and not had one complaint of late delivery.

Id go with Ausposts comment in saying that its occasional issues only.

Well the post processing in metro Melbourne is running one day behind for around 30% of my parcels - both bought and sold.

Re: Australia Post sorting machine problems

lyndal1838 — Thu, 23 Apr 2015 18:46:45 GMT

Cats, that fits in with a comment that was made today at the StarTrack depot in Sydney......30,000 parcels were not even sent yesterday from Melbourne.

Re: Australia Post sorting machine problems

mayger_and_mayger — Thu, 23 Apr 2015 22:24:20 GMT

@lyndal1838 wrote:
It is well known in the industry that the report is correct.
Both Sydney and Melbourne have the new whiz bang machines that cannot tell the difference between the From and To addresses.
There are thousands of parcels being misdirected every day.
Wherever that report came from I am inclined to believe it is quite correct.....it certainly mirrors what is being talked about by StarTrack couriers, although it is the AP machines that are acting up rather than the StarTrack machines which are smaller.

So, are there any recommendations for address formatting so as to minimise the chances of this happening? (Of course, it doesn't help that selling manager is still, after 8 months, printing addresses with the "from" address in a bigger font than the "to" address).

Should I start writing the "from" address in a single line on the back?

Re: Australia Post sorting machine problems

bobbiegower — Thu, 23 Apr 2015 23:28:32 GMT

@mayger_and_mayger wrote:
So, are there any recommendations for address formatting so as to minimise the chances of this happening? (Of course, it doesn't help that selling manager is still, after 8 months, printing addresses with the "from" address in a bigger font than the "to" address).

Should I start writing the "from" address in a single line on the back?

I got a lecture from my PO about this the other day lol. I was writing the return address in small letters to the right and slightly lower than the delivery address. I was told the sorting machines read the first postcode they come across as the return address and the second as the destination so all return addresses should be written up the top. Not entirely sure if this is accurate but just passing on what I was told.

Re: Australia Post sorting machine problems

heihachi_73 — Fri, 24 Apr 2015 04:01:09 GMT

Sounds like the post processing will now lag 4-5 days behind, once the stamps jump to $1. And we still get no mail on the weekend* a year after the UK (Royal Mail) says they will deliver on Sundays...

Aside from some parcels which can now be given a special Saturday sticker, for an extra cost, of course. Naturally, it only applies to Express Post no less, meaning $$$.

First world problems indeed, when will Australia grow out of the antiquated Monday to Friday routine? If we can have 24 hour McDonald's restaurants, even remaining open throughout Easter, surely the post office can afford to stay open for all of four hours on a Sunday. The fact they are only open until 1PM on a Saturday is already a joke in itself.

Re: Australia Post sorting machine problems

joethenuts — Fri, 24 Apr 2015 04:16:05 GMT

hi thats is going to be a bit hard ,when they are complaining there profits are way down due to peole not sending as many letters and they are going to put prices way up plus cut the days they are going to deliver , and you want them to pay overtime to staff on a sunday , I dont think so but miracles do happen , my local postoffice has less staff there now and have instaleed stupid do it yourself machines in them , coukd you imagine putting a parcel down those those shoots and not break whats inside the parcel,mmmm

Re: Australia Post sorting machine problems

5kazam — Fri, 24 Apr 2015 04:33:19 GMT

I agree there are problems at the sorting facilities, and been going on for a few months now.

Two separate packages sent Melbourne Metro in January were broken in transit, 6 days apart. (Before anyone jumps in, when it's Melb. Metro, I don't care how BIG the box is as it doesn't alter postage cost, and I can really stuff shredded paper in for protection.)

Posted a box from Melb to Sydney on 9th April. Still in transit somewhere. AP investigation opened on 16th. No answers yet.

Purchased item on Monday, posted on Tuesday morning - took 3 days to get from Croydon to Narre Warren PO, for delivery today. It only takes 35 minutes by car!!!

Of the 'five different add-on IT systems, which do not function well together' I wonder if one of them is the tracking scanner, as it seems there are a lot (read heaps, as commented on these boards!!), that are only being scanned at the lodgement PO, and then nothing after that. To me that is unacceptable given the amount of money we have to fork out for postage to AP, who say they provide a tracking service which is spadmodic at best.

Re: Australia Post sorting machine problems

bigbrickshop — Fri, 24 Apr 2015 05:08:04 GMT

@joethenuts wrote:
hi thats is going to be a bit hard ,when they are complaining there profits are way down due to peole not sending as many letters and they are going to put prices way up plus cut the days they are going to deliver , and you want them to pay overtime to staff on a sunday , I dont think so but miracles do happen , my local postoffice has less staff there now and have instaleed stupid do it yourself machines in them , coukd you imagine putting a parcel down those those shoots and not break whats inside the parcel,mmmm

If the contents of your parcel are likely to break when the parcel goes through the chute then it probably isn't packed well enough.

Re: Australia Post sorting machine problems

joethenuts — Fri, 24 Apr 2015 05:32:43 GMT

sorry my mistake mr brick , i dont use aust post for parcels , what I mean is ,its not how well you pack your parcel its how heavy and well the person after you packs his parcel , with about a 1 meter drop aprox .ouch. I think it would be safer and wiser over the counter

Re: Australia Post sorting machine problems

dylan11235813 — Fri, 24 Apr 2015 05:33:05 GMT

@bigbrickshop wrote:
@joethenuts wrote:
hi thats is going to be a bit hard ,when they are complaining there profits are way down due to peole not sending as many letters and they are going to put prices way up plus cut the days they are going to deliver , and you want them to pay overtime to staff on a sunday , I dont think so but miracles do happen , my local postoffice has less staff there now and have instaleed stupid do it yourself machines in them , coukd you imagine putting a parcel down those those shoots and not break whats inside the parcel,mmmm

If the contents of your parcel are likely to break when the parcel goes through the chute then it probably isn't packed well enough.

All the overpaid executives should get a barcode and be put down the chute and sent somewhere else to stuff things up, with a fragile sticker of course.

Re: Australia Post sorting machine problems

lyndal1838 — Fri, 24 Apr 2015 06:08:28 GMT

@heihachi_73 wrote:
Sounds like the post processing will now lag 4-5 days behind, once the stamps jump to $1. And we still get no mail on the weekend* a year after the UK (Royal Mail) says they will deliver on Sundays...

Aside from some parcels which can now be given a special Saturday sticker, for an extra cost, of course. Naturally, it only applies to Express Post no less, meaning $$$.

First world problems indeed, when will Australia grow out of the antiquated Monday to Friday routine? If we can have 24 hour McDonald's restaurants, even remaining open throughout Easter, surely the post office can afford to stay open for all of four hours on a Sunday. The fact they are only open until 1PM on a Saturday is already a joke in itself.

I don't know where you are but I have been receiving parcels on Saturday since well before Christmas...not just the extra deliveries during December.

I pay no more for them and the sellers are not putting any extra postage on either.....and they are not Express Post.

Our PO has been open on Saturday morning for as long as I can remember.....and I have lived here for over 40 years.

Personally I can not see any reason that the PO needs to open on Sunday although it would be great if all POs were open on Saturday morning. There must be a lot of people who have difficulty getting to a PO during the week.

Re: Australia Post sorting machine problems

sparrow2207 — Fri, 24 Apr 2015 06:46:59 GMT

Don't know of any AP owned/run POs that are open on a Saturday (except in December). Only ones I have ever seen open Saturdays are AP agencys and they are usually located in shopping centres and do not do deliveries of anything. All deliveries in my area come direct from the area sorting centre at Frenchs Forest and if not delivered (always carded and never actually delivered even when at home) dumped at the relevant PO for collection.

Re: Australia Post sorting machine problems

thecatspjs — Fri, 24 Apr 2015 08:36:03 GMT

@5kazam wrote:
I agree there are problems at the sorting facilities, and been going on for a few months now.

Two separate packages sent Melbourne Metro in January were broken in transit, 6 days apart. (Before anyone jumps in, when it's Melb. Metro, I don't care how BIG the box is as it doesn't alter postage cost, and I can really stuff shredded paper in for protection.)

Posted a box from Melb to Sydney on 9th April. Still in transit somewhere. AP investigation opened on 16th. No answers yet.

Purchased item on Monday, posted on Tuesday morning - took 3 days to get from Croydon to Narre Warren PO, for delivery today. It only takes 35 minutes by car!!!

Of the 'five different add-on IT systems, which do not function well together' I wonder if one of them is the tracking scanner, as it seems there are a lot (read heaps, as commented on these boards!!), that are only being scanned at the lodgement PO, and then nothing after that. To me that is unacceptable given the amount of money we have to fork out for postage to AP, who say they provide a tracking service which is spadmodic at best.

Just had a parcel take 4 days to go from one side of metro Melbourne to the other.

No scan taken at processing centre.

Re: Australia Post sorting machine problems

dylan11235813 — Fri, 24 Apr 2015 09:15:38 GMT

Thats some sweet delivery times. Australia POst should be so proud. What willl they do when all the other guys start ramping up the service.....

Re: Australia Post sorting machine problems

dylan11235813 — Fri, 24 Apr 2015 09:16:47 GMT

Hopefully they transposrt coal or something

Re: Australia Post sorting machine problems

jimmyjoejoe_jnr — Fri, 24 Apr 2015 09:27:22 GMT

I feel I must come to Aust.Post defence just this once as a miracle has occurred with one of my sent items.It was posted in red mailbox(as we have had flooding here and P.O was closed no power)on the 22nd at 4pm at Raymond Terrace near Newcastle NSW,processed at centre at 5.06am on the 23rd and delivered to Miners Rest 3352 VIC at 12pm same day.I am utterly speechless haha.I posted a birthday card to my daughter who lives 2 hours away on the same day and she is yet to receive it.Go figure.