topic Re: Refunds in Selling

Refunds

vonst89 — Sat, 25 Apr 2015 06:05:54 GMT

i sold an item buyer said it was damaged and wanted a refund i just do refunds because you just dont win. but the item of clothing came back wreeking of perfume and the pocket was torn she had worn this and wrecked it .i have appealed to ebay do you think i have any chance of winning against heri havent refunded her money yet she also wants me to pay for the return postage she said i see you have the jumper back when do i get my money back and finished with a smiley face and a ha ha she knows what she is doing

Re: Refunds

twyngwyn — Sat, 25 Apr 2015 06:17:39 GMT

do you have any photos of the pocket intact?

Re: Refunds

curraone — Sat, 25 Apr 2015 06:29:36 GMT

What was the damage that the buyer complained of?

bearing in mind that the MBG is stacked against the seller, the actual policy states:

http://pages.ebay.com.au/help/policies/money-back-guarantee.html

When an item is returned

The buyer must return the item in the same condition in which it was received.

Re: Refunds

imastawka — Sat, 25 Apr 2015 06:38:05 GMT

Should have asked for photos of the damage before return.

Now the cluey buyer can say you damaged it

Good luck

Re: Refunds

vonst89 — Sat, 25 Apr 2015 06:45:10 GMT

yes photos of jacket are in the post i was selling intact

Re: Refunds

vonst89 — Sat, 25 Apr 2015 06:49:00 GMT

she said that the pocket was torn when i took the photos it was fine and now when you hold up the jacket the pocket is torn and flops down the stitching is broken and the stink from cheap purfume is disgusting have had it out on the clothes line tring to air it out now i just know i have to refund i dont want to she is a fraudster the jacket was $76.00 dont mind if it came back as it was sent but its unsellable now

Re: Refunds

saarzi — Sat, 25 Apr 2015 06:53:14 GMT

Well gosh.. lucky youre a nice seller.

Some sellers might be helpful and refund her and point her to the Facebook ebay help groups for sellers and buyers, in case she has any questions.

Then create a new Facebook ID and plaster her Ebay name all over it with a big "ban this buyer, reported to ACORN" in the same groups. If she tries the same with the seller, they could point everyone to their original post and her real name / details.

Some people believe there are certain unsaid rules in life. People who do not play by the rules must also accept others may not either in response to them.

Just sayin. Lol

Re: Refunds

saarzi — Sat, 25 Apr 2015 06:55:17 GMT

On the other hand... if the top is broken and unsellable... why bother airing it out on the clothes line rather than dump it in the bin?

Re: Refunds

vonst89 — Sat, 25 Apr 2015 07:05:02 GMT

guess so its so pretty though guess i might as well give the refund and chuck it out im not refunding her return postage she will give me bad feed back im sure but ill slam her back as well thanks guys

Re: Refunds

curraone — Sat, 25 Apr 2015 07:09:59 GMT

honestly, if she is going to give you bad feedback there is no point in refunding her as well.

but ebay will probably step in and give her a refund with your money.

If you do get a defect, you can only get one defect per transaction - perhaps some other more experienced sellers have more idea on what you should do.

Re: Refunds

vonst89 — Sat, 25 Apr 2015 07:09:02 GMT

seems that ebay is for the buyer no protection for the poor old seller

Re: Refunds

curraone — Sat, 25 Apr 2015 07:16:03 GMT

so you have nothing to lose by fighting it out with ebay - defend the claim, say it was not damaged, say it was returned damaged, take photos of the damage, mention the perfume, decline to refund,

luckily you have quite good pictures so should be able to show the difference?

but first (calming down a little) did you email the buyer and say the pocket was not damaged and the item now smells of perfume?

Keep emailing - never surrender.

Re: Refunds

vonst89 — Sat, 25 Apr 2015 11:52:15 GMT

yes i have done all that except contact her however when she asked for her refund to hurry up with the ha ha at the end i told her i didnt have any funds in my paypal account and was having trouble transfering money just makin her wait till i hear back from ebay for their remarks as to who will win bet its not me ,

Re: Refunds

phorum_junkie* — Sat, 25 Apr 2015 13:41:53 GMT

I would email her saying that you do not appreciate receiving back a garment that is not in the same condition as when you sent it, particularly the cloying smell of the perfume which could only have been as strong if the item were worn for longer than just trying it on and that you will have no qualms about reporting them to the relevant authorities for trying to obtain money by deception if they do not cancel the claim immediately.