topic Re: Changing paypal email address in Selling

Changing paypal email address

wendy9456 — Wed, 29 Apr 2015 07:39:32 GMT

I will soon be changing Internet Service Provider and in the process will be changing my email address. I have concerns as to how this will affect payments for sales which are paid by paypal.

Has anyone done this and how did you manage the transition?

I am trying to set up a GMail account - but can't get the thing to work properly. Once I have and get it sorted I will need to start the process. I have an unpaid straggler who says he is waitng to buy more items and combine postage!! Can I update the paypal information on an item that is already sold but not paid for?

Any help would be most welcome.

TIA

Wendy

Re: Changing paypal email address

umpteenbooks — Wed, 29 Apr 2015 07:51:29 GMT

Hi Wendy, I did this recently and also asked about it on these forums but no-one seemed to know. I will be changing my server because NBN is steadily bearing down on this area and so I have changed my email to gmail whilst I sort it out. I changed my email with both Paypal and eBay and found that any sales from listings with my old email address went through ( must have been changed to the new email address automatically)! I have since gone through all my listings and changed my Paypal email address to my current one. Sales seemed to flow steadily with no problem!

Re: Changing paypal email address

dazzledayz — Wed, 29 Apr 2015 07:55:16 GMT

Hi Wendy,

Once a PayPal sale has been finalized you can't change it other than to issue a refund.

The best way to proceed IMO is to just apply the appropriate discount to postage on any other eBay invoice you generate for this customer.

ie If he/she has already paid say, $7.20 and the final parcel is $13.80 then invoice postage on the subsequent combined invoice for $6.60

Re email addresses - You are doing the right thing by getting a web based account (service provider will never matter again).

Just update your PayPal details accordingly.

Re: Changing paypal email address

phorum_junkie* — Wed, 29 Apr 2015 08:49:16 GMT

Just add the new email address to Paypal and make it primary, don't delete the old one, you can have up to 8 email addresses on one account. If anyone pays with the old email address it will still g onto your Paypal account, you just won't have access to some emails. A few post sale emails always go to your primary addie anyway.

Re: Changing paypal email address

wendy9456 — Wed, 29 Apr 2015 09:18:25 GMT

I did read that you can have 8 email addresses to one paypal account BUT once I have my new email address and change ISP's the old email address will become defunct so I will not be able to access anything with the old email address I thought

Re: Changing paypal email address

5kazam — Wed, 29 Apr 2015 09:26:08 GMT

I suggest you give PayPal a call. Explain your situation, and get them to help you out on this one.

Easy enough when it's only an email address being amended, but when it is ISP as well, really think you should talk to them.

Re: Changing paypal email address

wendy9456 — Wed, 29 Apr 2015 09:38:28 GMT

Thank you for the input Cheers

Re: Changing paypal email address

wendy9456 — Wed, 29 Apr 2015 09:39:32 GMT

Thanks I was just thinking the same thing. I think I better give them a call or send them an email - that way if they reply I have something in writing
Cheers and thanks again

Re: Changing paypal email address

lyndal1838 — Wed, 29 Apr 2015 10:42:23 GMT

Do not waste your time emailing paypal.....you will wait forever if you get any answer at all.

The advice given by PJ is correct. Leave your old email address attached to your paypal account and you will get any payments from stragglers. All you may miss out on is an email notifying oif the payment as that will go to the old email address. Just keep logging into your account until all payments have been received.

I had some money sent to me and the sender forgot to put .au on the end of my email address. I just added that address to my account and bingo!! money in the account immediately.

Re: Changing paypal email address

phorum_junkie* — Wed, 29 Apr 2015 10:45:13 GMT

It doesn't matter that you won't get some email notifications, you will still see your item marked as paid on the ebay page and the payment will be there and available in your Paypal account.

I have changed emails several times and have never removed the old addresses and I have always received the payments that were to the defunct email address.

Re: Changing paypal email address

wendy9456 — Thu, 30 Apr 2015 05:00:12 GMT

Thanks Lyndal

I did send them an email this morning. I may have to bite the bullet and phone them.

I am still very cautious about any payments going to my old email address as that will not exist anymore Will be null and void. The new email address won't be an extra BUT a replacement.

I rememeber years ago paying a lady for an item to paypal. It was an old paypal address/ email that she no longer had. The payment sat unclaimed and she could not retrieve the payment as she no longer had that email address. It was her fault as she never updated her details so she sent me the goods and as far as I know she is still trying to get her payment from paypal. I don't want to end up with that scenario.

Sorry if I sound dumb but I just don't understand that is an email address is no longer used or valid how I can log onto paypal anymore with it to claim money owing to me?? I though maybe I was being dumb but hubby can't see it happening either. MY ISP have told me as soon as I change from them to Telstra but old email address will not exist anymore and I can't use it.

I understand initially I can still use the old and the new Gmail account while I am still with current ISP but once I change providers I fail to see that it will work.

Cheers

Re: Changing paypal email address

wendy9456 — Thu, 30 Apr 2015 05:06:18 GMT

Hi Thanks again Still nervous Nellie about it all. Never having done this - as per my reply below I will be trying to access and log in to an email address that no longer exists and it seems odd that I will be able to?
Cheers

Re: Changing paypal email address

lyndal1838 — Thu, 30 Apr 2015 05:25:14 GMT

Please Wendy, just believe me and PJ......you will receive any money that is sent to your old email address AS LONG AS YOU DO NOT REMOVE IT FROM YOUR STORED EMAIL ADDRESSES IN PAYPAL. This is most important. Once removed, it cannot be put back as it cannot be verified.

You cannot log onto paypal with the old address....that is why PJ told you to attach the NEW EMAIL address and make it your PRIMARY email....but leave the old address.

The seller you mentioned had obviously removed her old email address from paypal so could not receive your money. In that scenario she could have rung paypal and they would have sorted it out for her.

There really is no need to ring paypal at present. Just leave the old email address in paypal and you will receive your money in paypal but not the associated email notifications.

I have had a paypal account since long before it was called paypal and acquired by ebay....long before I had an ebay account. There have been a few changes of email addresses in that time but never have I lost any money as I have not removed any old email addresses.

Re: Changing paypal email address

lyndal1838 — Thu, 30 Apr 2015 05:30:38 GMT

@wendy9456 wrote:
Hi Thanks again Still nervous Nellie about it all. Never having done this - as per my reply below I will be trying to access and log in to an email address that no longer exists and it seems odd that I will be able to?
Cheers

Please Wendy, try to understand that you will not be logging into your paypal account with the old address if you make the new email address your PRIMARY one. You will not be able to log into your old email account either which is why we have told you that you will not receive the paypal notifications that you have received funds. You will need to log into your paypal account with the NEW addy to see that there are funds there from the old email address.

Please believe these two old timers.....it will be OK.

Re: Changing paypal email address

wendy9456 — Thu, 30 Apr 2015 08:34:54 GMT

Ok Thanks for your patience and explinations. makes sense.

Hopefully will be ready to change over in the next week and by the sounds all should go smoothly

Thanks again everyone

Re: Changing paypal email address

lyndal1838 — Thu, 30 Apr 2015 09:04:20 GMT

You are most welcome Wendy.
If you have any problems come back here and someone will be around to help you through it.

You can set your g-mail account up any time and start using it....make sure you have as much overlap time as possible.

I set up a yahoo email address for another ebay account and it was all up and running wthin 10 minutes.

If you do run into a problemand want to ring paypal you will find that they are super easy to talk to and very helpful.

Re: Changing paypal email address

wendy9456 — Sat, 02 May 2015 06:16:02 GMT

Many thanks Lyndal

Re: Changing paypal email address

k1ooo-slr-sales — Sat, 02 May 2015 07:00:09 GMT

@wendy9456 wrote:
I am still very cautious about any payments going to my old email address as that will not exist anymore Will be null and void. The new email address won't be an extra BUT a replacement.

when you log into your PayPal account you are not logging in to your email account as well. The PayPal account just uses the email address as your PayPal account ID. If the email address no longer exists then that has no bearing on your PayPal account except that you will not be able to access the email payment advices through email. You will still be able to access the payment details IN PayPal so you will know the correct address to post items to, BUT, do as lyndal and PJ have recommended and add the new gmail address and make it primary.

One way of confirming this before you change your current internet provider is to have a different password for your email address and your PayPal account even though it uses the same email address. You couldn't possibly be logging in to your email if the password is incorrect, could you, but you would still get into your PayPal.

While on the subject of passwords, it is advisable to have a different password for your email address and your PayPal account. The reason is a simple one, if one gets compromised the other remains secure.

Many online companies use email addresses as member IDs as email addresses are unique, it gives them an easy way of communicating with their members (i.e. just send an email to the same address as the member ID), and it is something that people remember better than a string of numbers as an ID.

When I buy tickets to the AFL football I log in to ticketmaster or ticketek using my email address as my account ID. The password I use for the ticketmaster and ticketek login is not the same as my email password as I am not logging into my email, I am logging into other online sites.

Re: Changing paypal email address

hoy0927.n9epevu — Wed, 19 Jul 2017 10:49:14 GMT

Hello...

The email address I had on eBay was different to my Paypal one...and someone had paid me and I hadn't recieved the money...I've been reading this thread but now I am wondering - what happens now that I have added my eBay email address to my Paypal account but it was after the lady had paid me?

Re: Changing paypal email address

lyndal1838 — Wed, 19 Jul 2017 12:07:33 GMT

Did you remove the old email address when you added the new one?

If you did then the money is probably sitting in limbo.

Add the old email address back onto the account and see if the money appears.

You will not get any paypal notifications but you already know to expect the payment.