topic Re: How do I re-send invoice for Combined Items. in Selling

How do I re-send invoice for Combined Items.

stampingpaws — Thu, 07 May 2015 08:25:54 GMT

Help!

My standard practice is to invoice as soon a item sells, then if payment not received I re-invoice 1 day later. Both of these state "Immediate Payment received". After that Unpaid Item Assistant kicks in on day 4. -- NO EXCEPTIONS

However, I have a buyer who bought 2 items and I sent a combined invoice. I cannot see any way to re-send this invoice.

Can anyone tell me how to re-invoice on a combined sale?

Many thanks

Robert

Re: How do I re-send invoice for Combined Items.

digital*ghost — Thu, 07 May 2015 08:37:36 GMT

If you view the order from the All Selling page (this is what I use most often, so I don't know too much about options in other views like order details, or SMP), there should be 'More Actions' underneath the 'Print Postage Label' button - if you click more actions, Send Invoice should be in the list.

Re: How do I re-send invoice for Combined Items.

mbselections00 — Thu, 07 May 2015 08:55:45 GMT

@stampingpaws wrote:
Help!

My standard practice is to invoice as soon a item sells, then if payment not received I re-invoice 1 day later. Both of these state "Immediate Payment received". After that Unpaid Item Assistant kicks in on day 4. -- NO EXCEPTIONS

However, I have a buyer who bought 2 items and I sent a combined invoice. I cannot see any way to re-send this invoice.

Can anyone tell me how to re-invoice on a combined sale?

Many thanks
Robert

Hi Robert, the only way I have been able to do it is to uncombine & then re-combine, seems ridiculous, but I'm damned if I can find any other way. From what I can gather from customers though, buyers using phones do not get the combined invoices ?

Not sure how true that is or if it's buyers making excuses, but I do tend to believe it, as each time I have been told by a buyer they have not received the combined invoice, I send a request to pay via paypal & they have always paid without any further delay.

(Mind you, that then leads to further system issues - when I mark as Paid, all looks good my end, but a couple of buyers have had problems with it still showing as Unpaid in their Purchase History !

Hope this may be some help

Re: How do I re-send invoice for Combined Items.

harley_babes_hoard — Thu, 07 May 2015 09:33:34 GMT

when using the App you don't get combined invoices but most times when you go to pay if the seller has sent a combined invoice the amount will be correct. a few times though I have had to change to the PC just to pay. I think it's the same in mobile view on the phones but if you switch to classic view it shows as it should.

Re: How do I re-send invoice for Combined Items.

stampingpaws — Thu, 07 May 2015 11:34:19 GMT

Thanks for your help.

In Selling Manager, I went to Awaiting Payment, selected Uncombine Invoices. Then I could select Re-Invoice. I lost my message about Immediate Payment being required so typed it in again. Then Presses Combine Purchases and the invoice was sent again.

Just another quirky thing about EBay. If the buyer uses a phone I hope the app shows this and he pays. The next communication will be NPB at 4 days.

Why do I have this strict rule. Because If you buy, you pay.

Re: How do I re-send invoice for Combined Items.

mbselections00 — Thu, 07 May 2015 13:16:20 GMT

@harley_babes_hoard wrote:
when using the App you don't get combined invoices but most times when you go to pay if the seller has sent a combined invoice the amount will be correct. a few times though I have had to change to the PC just to pay. I think it's the same in mobile view on the phones but if you switch to classic view it shows as it should.

Thanks harley_babes, that's really good to know, because I have had several buyers say they just do not receive the invoices and a couple of buyers said the invoice was only showing 1 item, but correct amount (I thought they were having a lend of me !), but remained calm & polite as I would not be happy myself to pay an invoice stating only 1 item but the full $ value, and if buyers are having problems I always ask if it is possible to use something other than a phone, and I do explain they are a notorious cause of problems on eBay.

I should add, I used to be a bit sceptical of some of these buyers, but now days, if we're having problems my first question is "Are you by any chance using a phone ?", because I have never had a buyer not pay in these situations, so I just try and walk them through the maize & eventually we get there

Hope all is sorted for you Robert & the buyers pays. Just keep in mind what harley mentioned about the phone app - they may not be receiving the invoices. If I have doubts, I usually try sending a message to check, but then I'm a bit 'soft' & don't jump in too quickly to opening UI Disputes - I give them the benefit of the doubt first . . . . . . but in my case we're not generally talking about 1 off or big value items, if they were I might take a different approach

Re: How do I re-send invoice for Combined Items.

stampingpaws — Thu, 07 May 2015 13:28:19 GMT

Hello,

They have just paid - using the shopping cart. all is good. Will send the items by Large Letter tomorrow.

Robert

Re: How do I re-send invoice for Combined Items.

mbselections00 — Thu, 07 May 2015 13:32:45 GMT

Great news & outcome 🙂

Re: How do I re-send invoice for Combined Items.

harley_babes_hoard — Thu, 07 May 2015 20:41:10 GMT

glad it all worked out for you stampingpaws.

yes mb I have a lot of trouble with buyers using their phones. Some purchase 10 items and pay for them all individually because that is all the app lets them do. Frustrating really.

Re: How do I re-send invoice for Combined Items.

mbselections00 — Fri, 08 May 2015 01:27:23 GMT

Yes, extremely frustrating & time wasting. My conscience won't let me take advantage of the situation as I don't offer 'Free Post' (for ethical reasons), so by the time you calculate the postage refunds and allow for fees & then try & explain all that to the customer when it shouldn't be necassary it is really annoying. And I'm sure most buyers don't realise there is nothing as sellers we can do about it. I have had a few say they have never had 'this' problem before, but honestly, sometimes I don't even bother trying to explain in too much detail these days, I just say, oh, there must be a problem with the system AGAIN at the moment

Nearly the weekend - yay - hope everyone has a great weekend (with lots of sales !)

Re: How do I re-send invoice for Combined Items.

harmlesssolutions — Fri, 08 May 2015 02:14:57 GMT

Your experience provides another reason for problems that a customer (and probably others) struck recently. The buyer was a US Ebay member residing in Japan. She was finding it impossible to accumulate multiple purchases, with the intention of then requesting combined shipping, as the sale would not complete unless payment was made (on each individual item). The items in this case were different colours of garment within a 'variations' enabled listing.

I don't know what device the buyer was using but it could well have been a mobile one. The Service Request reply that the buyer received from her approach to Ebay made no sense and it made obvious that the serviceperson was out of their depth over this matter.

The only solution is for the buyer to pay for all items including excessive individual postage trusting that the seller will honour the refund of this postage. I suspect that this is too big a leap of faith for many which could well result in the buyer going elsewhere, including outside of Ebay as was the case for us here.

Re: How do I re-send invoice for Combined Items.

mbselections00 — Fri, 08 May 2015 02:24:45 GMT

There have been quite a few posts regarding the non-functioning cart and one of the things that seems to make matters worse is the fact that buyers think you can actually see what's in their cart. I have in the past asked buyers to send me a list of what they wish to purchase and then I do a custom listing for them, another way to solve the problem and gets around the postage issue