topic Re: WHO SHOULD LEAVE FEEDBACK FIRST???? in Selling

WHO SHOULD LEAVE FEEDBACK FIRST????

antoinette2207 — Fri, 15 May 2015 09:48:00 GMT

Folks,

What are the 'rules' around leaving feeback? I've always been undert the impression that the buyer leaves feedback first and then the seller leaves feedback. What are your views?

Thanks!

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

donnashuggy — Fri, 15 May 2015 09:51:38 GMT

@antoinette2207 wrote:
Folks,

What are the 'rules' around leaving feeback? I've always been undert the impression that the buyer leaves feedback first and then the seller leaves feedback. What are your views?

Thanks!

It is purely optional, do what you want

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

antoinette2207 — Fri, 15 May 2015 09:52:44 GMT

Thanks 🙂

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

kopenhagen5 — Fri, 15 May 2015 09:53:17 GMT

Irrelevant. No rules on it.

Feedback is voluntary so neither buyer nor seller needs to leave any.

Best to do what you prefer.

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

digital*ghost — Fri, 15 May 2015 10:07:11 GMT

@antoinette2207 wrote:
Folks,

What are the 'rules' around leaving feeback? I've always been undert the impression that the buyer leaves feedback first and then the seller leaves feedback. What are your views?

Thanks!

No rules, but tons of buyers expect sellers to leave it first, and tons of sellers prefer to leave it after the buyer does.

And yes... I bolded those two words because over the years, just based on discussions on these boards, I've noticed 99% of the time, when a buyer talks about this issue, they state a seller "should leave feedback first" - but just to be clear, not 99% of all buyers, there are plenty of buyers who don't care one way or the other, but of the ones that do, it's rare for it to be conveyed any other way than an expectation - as opposed to when sellers generally talk about it, they talk about what they prefer to do themselves, rather than what they expect others to do... o.o

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

donnashuggy — Fri, 15 May 2015 10:14:54 GMT

The timing for leaving feedback is virtually irrelevant for very good sellers in the grand scheme of things, because for very satisfied customers it simply isn't perceived as an issue. It is only when sellers gravitate towards a barely acceptable (or lower) standard of satisfaction that the perception of feedback coercion and the negative implications that may conjure up, enters the minds of customers.

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

digital*ghost — Fri, 15 May 2015 10:23:48 GMT

@donnashuggy wrote:
The timing for leaving feedback is virtually irrelevant for very good sellers in the grand scheme of things, because for very satisfied customers it simply isn't perceived as an issue. It is only when sellers gravitate towards a barely acceptable (or lower) standard of satisfaction that the perception of feedback coercion and the negative implications that may conjure up, enters the minds of customers.

Consumer expectations aren't really a "grand scheme of things" kind of thing, though, or irrelevant. Whether someone does something adverse in response to not having an expectation met is, in that it probably won't affect the seller in said grand scheme, but they're two different things. Otherwise, the only reason the (many) buyers come to the forum to complain about sellers not leaving feedback first (when they believe they should) is because they are all having (sometimes hundreds) of unsatisfactory transactions with every seller who doesn't leave them feedback first.

I don't believe that.

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

thecatspjs — Fri, 15 May 2015 10:41:25 GMT

@donnashuggy wrote:
The timing for leaving feedback is virtually irrelevant for very good sellers in the grand scheme of things, because for very satisfied customers it simply isn't perceived as an issue. It is only when sellers gravitate towards a barely acceptable (or lower) standard of satisfaction that the perception of feedback coercion and the negative implications that may conjure up, enters the minds of customers.

This is not the case in my experience as a seller or a buyer or a regular on the trading boards.

I don't think all buyers can be grouped into such a one size fits all scenario.

Edited to note: I am better than a very good seller - I am a stand-out excellent seller in my markets

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

justajunk — Fri, 15 May 2015 10:37:51 GMT

An eBay transaction isn't really complete until the buyer indicates that they have received it safely in good working order, so from that point of view, I would side towards the notion that buyers should leave feedback first.

Donna and kopenhagen are correct that the entire process is optional though, and digit*ghost is also correct that some buyers out there expect the seller to leave feedback first. In some cases, buyers can get quite irate if they are not instantly left feedback after paying.

To get around this issue, I state on all my listings that "positive feedback will be left once positive feedback is received". It might be worth including a similar disclaimer on your listings if you are worried about buyers demanding that you leave feedback first.

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

donnashuggy — Fri, 15 May 2015 10:38:16 GMT

for very good sellers in the grand scheme of things

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

digital*ghost — Fri, 15 May 2015 10:41:06 GMT

@donnashuggy wrote:
for very good sellers in the grand scheme of things

I read it right the first time.

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

donnashuggy — Fri, 15 May 2015 10:42:31 GMT

You gain nothing by waiting for the buyer to leave feedback first, you gain something by leaving it on payment.

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

digital*ghost — Fri, 15 May 2015 10:50:31 GMT

@donnashuggy wrote:
You gain nothing by waiting for the buyer to leave feedback first, you gain something by leaving it on payment.

So, a seller leaving feedback first will affect the grand scheme of things, even if they're very good?

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

donnashuggy — Fri, 15 May 2015 10:54:06 GMT

Feedback is not an issue for satisfied buyers. That is my point

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

digital*ghost — Fri, 15 May 2015 11:12:13 GMT

@donnashuggy wrote:
Feedback is not an issue for satisfied buyers. That is my point

And mine is that feedback is such an issue for some buyers, that it affects their satisfaction no matter how good everything else is.

If it were not that kind of issue for some buyers, no seller would ever get a request for feedback, because that's an indication the buyer hasn't got everything they were expecting in order to be satisfied.

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

thecatspjs — Fri, 15 May 2015 11:17:04 GMT

@donnashuggy wrote:
Feedback is not an issue for satisfied buyers. That is my point

There are buyers that include in their assessment of satisfaction the timing of feedback from sellers as a part of their overall eBay purchase experience.

Edit: Agree with DGs post above

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

donnashuggy — Fri, 15 May 2015 11:26:28 GMT

You are talking about unsatisfied buyers.

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

davewil1964 — Fri, 15 May 2015 11:58:34 GMT

@thecatspjs wrote:
@donnashuggy wrote:
The timing for leaving feedback is virtually irrelevant for very good sellers in the grand scheme of things, because for very satisfied customers it simply isn't perceived as an issue. It is only when sellers gravitate towards a barely acceptable (or lower) standard of satisfaction that the perception of feedback coercion and the negative implications that may conjure up, enters the minds of customers.
This is not the case in my experience as a seller or a buyer or a regular on the trading boards.

I don't think all buyers can be grouped into such a one size fits all scenario.

Edited to note: I am better than a very good seller - I am a stand-out excellent seller in my markets

Me too. Similar feedback rates, similar DSRs, no negs...

Edit: and just as relevant to the OP

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

clarry100 — Fri, 15 May 2015 20:08:28 GMT

We leave feedback once we pack the item and it goes out the door. It's just another tick for us that we mailed it. We never worry about if/not we receive feedback from the buyer. No defects can come from no feedback.
If there is some issue with the transaction down track and we feel the need we can always leave a follow up comment to our feedback left for the buyer. This only usually occurs if we mail out a replacement item for something reported lost in transit.

Re: WHO SHOULD LEAVE FEEDBACK FIRST????

go-tazz — Fri, 15 May 2015 22:57:56 GMT

@digital*ghost wrote:
@donnashuggy wrote:
Feedback is not an issue for satisfied buyers. That is my point
And mine is that feedback is such an issue for some buyers, that it affects their satisfaction no matter how good everything else is.

That's why I always leave feedback once I've posted the item,(I state that: I will leave feedback once I have sent the item and it has a double use this way),

If there is ever a problem then I would leave a follow up comment,(when I look at feedback for

others I always check any follow up comments,as that can be an indicator that something has gone

wrong after it was sent and it stands out better then a green dot with a possible neg comment).

IMHO leaving feedback last can also maybe harp back to when sellers could leave negs,(eg: I'm

not leaving feedback till you do so just in case yours is carp),

As it's feedback,each to their own as it's up to each individual to leave it when they choose,

Ps: sorry about the larger font,