topic Re: my 1st neg :( in Selling

my 1st neg :(

xxstuckonstickersxx — Fri, 06 Jul 2012 11:28:39 GMT

I know I deserve this, I didn't catch the flaw in the product description until I'd sold some. I described them as wall stickers when in fact they only stick to glass or metal.

I thought about contacting those who had bought them, I probbaly should've.

Lesson learned 😞

Re: my 1st neg :(

calsof — Fri, 06 Jul 2012 12:22:22 GMT

Yep... lessons are expensive 😞

Re: my 1st neg :(

mindtoobusy — Fri, 06 Jul 2012 16:24:43 GMT

I know I deserve this, I didn't catch the flaw in the product description until I'd sold some. I described them as wall stickers when in fact they only stick to glass or metal.

I thought about contacting those who had bought them, I probbaly should've.

Lesson learned 😞

Think I'm about to get my first also due to a mistake in listings - so you have company!!!

Re: my 1st neg :(

phorum_junkie* — Fri, 06 Jul 2012 21:23:45 GMT

I wouldn't just have contacted them, I would have issued refunds and apologies as soon as I found out!

Re: my 1st neg :(

janeababe — Fri, 06 Jul 2012 21:25:57 GMT

Are you SURE they only stick to glass and metal?

I bought some of these type of decals for my grandson from one of those stalls that set up in shopping centres....
Same product, and we got them to adhere to the wall. we did follow the instruction and lightly cleaned the wall area first.

My daughter had one on the window, but the hot sun hitting the window actually deteriated the decal, and we had to throw that particular one out!

I am going to have to say its probably an unfair neg, due to buyers inability to follow simple application instructions!

Re: my 1st neg :(

animecat2 — Fri, 06 Jul 2012 22:39:47 GMT

Shouldn't you be changing your listing descriptions ?

Re: my 1st neg :(

2106greencat — Sat, 07 Jul 2012 00:51:39 GMT

I remember your first OP - why oh why didn't you just apologise and refund staight away, it was such a small amount, and you have great feedback other than this one? I feel for you, but it could have been avoided, chin up tho, and forge ahead! :8}

Re: my 1st neg :(

2106greencat — Sat, 07 Jul 2012 06:23:20 GMT

I take it all back......I now feel your pain X-(

Re: my 1st neg :(

cathy1971 — Sat, 07 Jul 2012 08:58:24 GMT

I used to sell these kind of stickers and must say they can go on walls but must be applied properly. They are better on windows or metal surfaces.

I also just had a look at your listing and it says postage could be up to 6 to 8 weeks. Is this correct? Or is it a mistake. You might want to check that.

Cathy

Re: my 1st neg :(

kayedonproducts — Sat, 07 Jul 2012 09:35:40 GMT

I take it all back......I now feel your pain X-(

Oh Dear!!! Why don't buyers communicate?

I've rung my seller & refunded but think a neg will still be coming if the tone of the response to my call was any indication. Thinking it may also lead to an addition to my BBL!!!

Why is it when one thing goes wrong it just keeps getting worse??

Re: my 1st neg :(

calsof — Sat, 07 Jul 2012 09:56:52 GMT

We're human, we make mistakes, and so do buyers. But if Ebay isn't going to educate them, we should 😞

I got 3 responses to a mistake of mine. I had darker colours in the photos and the physical item was lighter. I got 2 neutrals to which I replied that they should have contacted me to find a solution.

I got a positive as well that just mentioned the fact that the case was darker than the actual item. I contacted the buyer and sent her a few freebies of her choice that were different colours. She didn't want a refund and still liked the case she had got. She was just commenting that the colour was darker in the photo.

Then I played with the photo more and got it right!

There are a lot of bad sellers out there but there are a lot more good ones. There are also many good sellers who make the occassional mistake.

There are many bad buyers, as well, who are scammers but most of buyers are just ignorant.

Personally, I think that Ebay should have more of a spiel on the Leave Feedback web-page. It seems like nobody knows what the number of stars mean. Quite often I believe that I'm getting 3s for postage time only because I sent it on the day and they got it 3 days after they paid. That's a fair rating for buyers who don't expect anything less!

Also, why don't buyers spend their time constructively sending a short message to the seller instead of just send that negative or neutral? A note above the Feedback letting you know that you have that option and it usually works better would do wonders in most cases!

Who's going to listen to us? Ebay? I think not!

Vent over, getting on with my work 🙂

Calli

Re: my 1st neg :(

joz*garage — Sat, 07 Jul 2012 18:27:35 GMT

I assume the product came with instructions?...Send them a feedback revision form..along with a little message...please read instructions!!

Alternatively, If the product is equipped with instructions on how to apply it on any surface? then, i would request ebay to remove this unfair feedback.

Re: my 1st neg :(

joz*garage — Sat, 07 Jul 2012 18:32:33 GMT

Alternatively, If the buyer doesnt respond to feedback revision & If the product is equipped with instructions on how to apply it on any surface? then, i would request ebay to remove this unfair feedback.

Re: my 1st neg :(

bsal6160 — Sat, 07 Jul 2012 22:56:45 GMT

Why do sellers assume that the buyer should contact them first to settle a dispute. Isn't that what the dispute resolution process is for?

Re: my 1st neg :(

leader-of-the-band — Sun, 08 Jul 2012 00:28:38 GMT

Why do sellers assume that the buyer should contact them first to settle a dispute. Isn't that what the dispute resolution process is for?

I use dispute resolution process as a last resort. Communicating any issues with a seller is just common courtesy to me (do unto others . . .) . If a seller does not work with me in trying to sort out issues without going to the dispute process then I do a dispute. I have found that when sellers respond to messages we have worked things out without formal dispute resolution.

Re: my 1st neg :(

jensmanchester-australia — Sun, 08 Jul 2012 01:58:36 GMT

Why do sellers assume that the buyer should contact them first to settle a dispute. Isn't that what the dispute resolution process is for?

The dispute resolution centre should only be used as a last resort. It is the same as if you have a problem with something you purchase from a B&M store - you go back to the store first and if you have no luck you can then go to an authority such as Consumer Affairs for help.

Ebay recommend communicating first with your trading partner if there is a problem. If the problem can't be resolved then a dispute can be opened.

Also when a buyer goes to leave non positive feedback a pop up box appears suggesting the buyer contact the seller before leaving feedback. It even brings up the link to contact the seller to make it easy for buyers.

Ebay consider the key to successful transactions on eBay as direct communication between buyers and sellers.

http://pages.ebay.com.au/help/buy/communicate.html

Re: my 1st neg :(

xxstuckonstickersxx — Wed, 11 Jul 2012 05:30:50 GMT

Well after some communication it seems they didn't realise how much a neg affects sellers' accounts, so they have aggreed to revise the FB if I send them a request form. Just waiting now.

I've never had to do this so I wasn't sure what to do, I just went to the feedback forum and found the revision request form, then sent it off, will it have the instructions the buyer needs?

"Shouldn't you be changing your listing descriptions ?"

For this item, yes. I didnt have it in stock so there was obvioulsy no need. More arrived today so the listing will definitely be updated.

"Why do sellers assume that the buyer should contact them first to settle a dispute. Isn't that what the dispute resolution process is for?"

Adults should be able to resolve an issue between themselves without running to eBay shouldn't they?