topic Re: A-failure post in Selling

A-failure post

abmorgan_09 — Sun, 24 May 2015 23:59:51 GMT

Hi, Any other sellers have trouble getting insurance from A-failure post? I insured a item for $380 which was damaged in post & A-failure post wont pay!!!

Re: A-failure post

cq_tech — Mon, 25 May 2015 00:35:14 GMT

Lodge a complaint with the Postal Industry Ombudsman.

Their URL is http://www.pio.gov.au/making-a-complaint/

Re: A-failure post

collect247 — Mon, 25 May 2015 01:20:36 GMT

What was the reason for not paying you?

I had the same issue in the past and never got my money back but only got the postage cost back.

Aust Post refused because according to them the package was not suffiently packed securely to the standard they allowed.

Well the package was packed so securely that you could have run it over with your car ,so some third party had to of removed the original packaging to make it look like it was poorly packaged.

I showed proof of how it was packed but the damaged parcel showed otherwise,so therefor I was totally ripped off.

Re: A-failure post

abmorgan_09 — Mon, 25 May 2015 01:55:44 GMT

Have just lodged a complaint.

Re: A-failure post

abmorgan_09 — Mon, 25 May 2015 02:23:06 GMT

When the item was damaged the buyer complained the item was not as described so i got them to return it & refunded them. A-failure post waited three months after I made a claim then asked for proof of refund. I supplied paypal records of this then they said they need a waiver from the buyer saying he wont make a claim. This waiver needs to be witnessed by a JP. I have asked the buyer to provide this but have had no response. why would they? They have to write a letter & get it signed in front of a JP. They have their money why would they bother with nothing in it for them.

How in hell would they be able to make a claim with no reciept or item? I have all this & stillcant get a cent!!

I will not spend another cent with auspost. I now use the officeworks mailman system. cheaper, easier & quicker.

Re: A-failure post

unique_pre-driven — Mon, 25 May 2015 02:54:53 GMT

My local Officeworks post area is always packed chock a block. Heaps have moved over. They all must be happier than with Aust Post.

Re: A-failure post

abmorgan_09 — Mon, 25 May 2015 03:58:15 GMT

Hi jan9792, I can understand people moving over e.g I send a lot of parcels 5-10 kg some of which cost up to $43 + insurance + signature on delivery, officeworks are $20 + insurance with sinature on delivery free!

Re: A-failure post

mbselections00 — Mon, 25 May 2015 04:34:51 GMT

@abmorgan_09 wrote:
When the item was damaged the buyer complained the item was not as described so i got them to return it & refunded them. A-failure post waited three months after I made a claim then asked for proof of refund. I supplied paypal records of this then they said they need a waiver from the buyer saying he wont make a claim. This waiver needs to be witnessed by a JP. I have asked the buyer to provide this but have had no response. why would they? They have to write a letter & get it signed in front of a JP. They have their money why would they bother with nothing in it for them.
How in hell would they be able to make a claim with no reciept or item? I have all this & stillcant get a cent!!
I will not spend another cent with auspost. I now use the officeworks mailman system. cheaper, easier & quicker.

Maybe it's too late now because yo have gone to the PIO, but I would still try asking the buyer again and clearly explaining that you paid the refund from your own funds & that Aust. Post requires the document so you can claim the insurance & they can reimburse you (not suggesting you haven't already done all this, but perhaps the buyer doesn't realise where his/her refund came from) - even if you have to draft up something for them & send it to their private email so all they have to do is print it off - most pharmacists are JP's, surely it can't be that hard for them to have it witnessed.

Good luck anyway

Re: A-failure post

abmorgan_09 — Mon, 25 May 2015 06:20:19 GMT

Hi, After a complaint to the ombudsman & an email to auspost they have finally agreed to pay up. Was hard work though.

Re: A-failure post

5kazam — Mon, 25 May 2015 07:23:08 GMT

Some time ago I had two items damaged by Aust Post. (Clams still to be done due to a lot of family issues). Both were Melbourne metro deliveries, and in those situations I know I can get away with a larger than required box with no extra postage cost.

To provide further evidence for my claims, I asked a regular buyer to take her parcel to her LPO and open it in front of the postal worker. I also asked for that person to sign to say the 'packaging was up to Aust Post standards', 'packaging exceeds Aust Post standards'. The person at the Post Office refused to do so, which didn't go down well with the complaints people when I rang them.

So as there is nothing in Aust Post information as to what their 'standards' are (apart from the dropping of the parcel), who can say what they are. I suppose it would just depend on who you got when taking damaged goods back to the PO, as to whether that person decided it was up to 'standard' or not.

It's about time Aust Post were more specific on their 'standards of packaging'. They leave the door wide open to back away from any liability through negligence.

Re: A-failure post

clarry100 — Mon, 25 May 2015 07:43:34 GMT

Seems from what I'm reading here and other similar posts in the past that if you buy the insurance the only way you will get them to cough up is if the item is totaly lost and they are unable to track it down.

If we buy insurnace it is usually only when the parcel we are sending is large enough to be of reasonably high value so we insure against total loss. Since our things are soft and "squishy" they dont break in transit.

Re: A-failure post

mbselections00 — Mon, 25 May 2015 08:13:57 GMT

Great news !

Re: A-failure post

phorum_junkie* — Mon, 25 May 2015 10:06:09 GMT

For an item not received claim the seller has to apply for compensation. For a damage claim the recipient has to either make the claim or fill in the part of the claim form which assigns the right to claim over to the sender so AP were perfectly within their rights to insist that the buyer provided proof they gave up any claim to a refund.

Re: A-failure post

cq_tech — Mon, 25 May 2015 15:20:41 GMT

@abmorgan_09 wrote:
Hi, After a complaint to the ombudsman & an email to auspost they have finally agreed to pay up. Was hard work though.

That's great news, and a pretty quick result too. Whether it be Australia Post, my telecommunications provider, or Paypal, I no longer waste time with those organisations' lackeys and go straight to the relevant Ombudsman and I've received satisfaction on every single occasion to date.

Re: A-failure post

unique_pre-driven — Tue, 26 May 2015 04:09:01 GMT

Abmorgan_09, thanks for your post. Parcel to go from Perth to regional Vic was going to cost $46.10 plus insurance. Thru mailman just $20.00 plus insurance of $1.50 which, is the same cost as Aust Post. Worth looking up if you send large parcels especially across Australia. Officeworks Mailman.com.au, it is very easy to read and understand. I just went down to my local Officeworks store and they showed me the lockers and how to use them etc. First parcel about to go with them, wish me luck.