topic How do I get eBay to start dispute after 4 days? in Selling

How do I get eBay to start dispute after 4 days?

judyfidella — Tue, 26 Mar 2013 23:01:28 GMT

I have had no joy at all in finding out how to get eBay to start a dispute when item is unpaid- I know I can do it manually, but I would rather set and forget.

So far, I have had no unpaid item issues, but i want to be prepared.

Thanks in advance!

Re: How do I get eBay to start dispute after 4 days?

foxette-in-sox — Tue, 26 Mar 2013 23:27:16 GMT

Automatic unpaid item assistant

here's the link

http://pages.ebay.com.au/help/sell/unpaid-item-assistant.html

Re: How do I get eBay to start dispute after 4 days?

judyfidella — Wed, 27 Mar 2013 00:21:11 GMT

Thank you foxy, all done!

Re: How do I get eBay to start dispute after 4 days?

lyndal1838 — Wed, 27 Mar 2013 00:57:48 GMT

Judy, take it from a buyer who has been subject to these automatic disputes....your buyers will not be happy if they are waiting for further auctions to finish.

Automatic disputes may be OK for very high volume sellers where it is easy to lose track of who has paid, but all it will do for low turnover sellers is lose them a potential return customer.

When the auto disputes were first implemented I was buying large numbers of relatively cheap items from the USA where the seller was encouraging buyers to combine postage for items finishing within 10 days. I was a bit annoyed when the first dispute was opened and contacted the seller to remind her that I had notified her that I was bidding over the next 10 days.

Her reply was that she was sorry but it was automatic and just ignore it. I did ignore it but continued to get disputes opened every time the 4 days came up on a new item.

I finalised my purchases (well over $200) and never returned to that seller again, although I would like to as she has some great items.

Re: How do I get eBay to start dispute after 4 days?

judyfidella — Wed, 27 Mar 2013 01:07:55 GMT

Thanks Lyndal- I have set it to allow 8 days to cover buyers who bid on multiples, though I have had very few of them!

Mind you, it would help if people did tell the seller they were watching other items! but I agree with you, the last thing I want to do is discourage multiple purchases!:-x

Re: How do I get eBay to start dispute after 4 days?

crypsynight — Wed, 27 Mar 2013 01:16:38 GMT

Judy, the auto Unpaid Item Dispute won't work for you ad you have Bank Account as a payment option (as it has no way of knowing if they put money in your account or not).

Re: How do I get eBay to start dispute after 4 days?

shepherdsrule — Wed, 27 Mar 2013 08:00:30 GMT

Judy, the auto Unpaid Item Dispute won't work for you ad you have Bank Account as a payment option (as it has no way of knowing if they put money in your account or not).

A very valid and useful point. I was burnt this way, and since then I much prefer to keep a manual control over things. I auto set to close at 4 days, but I open the initial dispute manually.

Some times there are valid reasons for a buyer to wait a little while and when it all boils down to it, a prospective sale these days can be worth a little comunication

Re: How do I get eBay to start dispute after 4 days?

*new2vintage — Wed, 27 Mar 2013 08:59:54 GMT

I've set it and now it doesn't work so don't rely on it and check to make sure it works when it should.

Re: How do I get eBay to start dispute after 4 days?

crypsynight — Wed, 27 Mar 2013 11:21:27 GMT

deja - it wont work as you accept bank deposit.

And unless something has changed since they first introduced it, it wont even tell you that it wont work.

I prefer to do mine manually anyway. Keeps me more in tune with what's going on. 🙂

Re: How do I get eBay to start dispute after 4 days?

*new2vintage — Wed, 27 Mar 2013 11:24:21 GMT

Thanks for that - at least I know I can't depend on it to open cases.

Re: How do I get eBay to start dispute after 4 days?

judyfidella — Wed, 27 Mar 2013 11:26:52 GMT

I understand the bank deposit problem, thanks crypsynight for pointing it out to me.

The thing is, nobody has paid me that way yet! Is it worth accepting it, at all?

I thought there might be a demand for a variety of payment options, but PP gets almost all the action, with a handful of local pickups.

Re: How do I get eBay to start dispute after 4 days?

crypsynight — Wed, 27 Mar 2013 12:22:47 GMT

I get a fairly even trickle of bank deposits coming through.

There are many buyers out there that feel insecure in having any form of online banking - which includes paypal. They like to be able to go into the bank and deposit it over the counter (maybe more so the elderly, but purely guessing).

But....even if you did stop allowing Bank Deposits, you still wouldn't be able to use the Unpaid Item Assistant as you still allow local pickup. To be able to use it, you need to only accept payment from electronic sources such as paypal and paymate.

😉

Re: How do I get eBay to start dispute after 4 days?

judyfidella — Wed, 27 Mar 2013 22:49:14 GMT

OMG.

Guess I'll need to do it manually, if indeed it ever happens!

Re: How do I get eBay to start dispute after 4 days?

shepherdsrule — Wed, 27 Mar 2013 23:09:59 GMT

I accept Bank Dep and honestly have had maybe 5 people pay that way in 12 months.

JMO but you could remove the bank dep details, if a customer wants to pay that way they can always message you and ask. That way you can have all settings to auto and simply give the odd buyer your bank details on request.

Re: How do I get eBay to start dispute after 4 days?

davewil1964 — Thu, 28 Mar 2013 06:54:14 GMT

How many NPBs are you expecting? Seems a bit radical just to have to avoid opening the odd dispute.

I expect none and get very few, like less than 1%.

Re: How do I get eBay to start dispute after 4 days?

judyfidella — Thu, 28 Mar 2013 08:04:24 GMT

I have had no NPBs so far, and the whole thing seems to be so fraught with complications that I am going to give up on the whole idea!

However, I am very grateful to all who responded: I now have more of an understanding of the issues involved, and thank you all for the time you nobly spent in lightening my darkness!:-x

Re: How do I get eBay to start dispute after 4 days?

hawksheroes — Thu, 28 Mar 2013 08:12:16 GMT

i went to activate that did not want it to wait 32 days to do so but to change length had to click on link , i did that and it took me to the postage discount area so i won't bother doing it that way i will do it manually .