topic Re: buyer feedback drying up in Selling

buyer feedback drying up

lane-ends — Fri, 19 Jun 2015 09:21:18 GMT

Used to run at 80% or so buyers left feedback. Last few months and it has dropped to around 50%..Whats causing that, is it a buyer attitude thing or is it the way the system is laid out..?

Re: buyer feedback drying up

lyndal1838 — Fri, 19 Jun 2015 10:14:39 GMT

If buyers read these boards they know they are being judged on the feedback they leave and have left for them. Anyone with something to hide might just decide to leave none at all, which often means sellers will not leave any for them either.

Re: buyer feedback drying up

collect247 — Fri, 19 Jun 2015 10:15:21 GMT

I'm not to sure why buyers don't feel like leaving feedback apart from it's not compulsary,but I have many return buyers that have never left any feedback ever, although I'm more glad that they have purchased rather than not.

Re: buyer feedback drying up

transport-posters — Fri, 19 Jun 2015 15:20:33 GMT

Exactly the same story here, about half of my buyers leave feedback now. It's a shame as my true selling record is probably one third more than what it says on my feedback profile.

It could be that people just aren't so courteous anymore. For example, w/hen letting a car through a crowded suburban street, I used to get a wave from the other driver. These days it's quite rare.

Re: buyer feedback drying up

mccrae2007 — Fri, 19 Jun 2015 20:46:15 GMT

Mine is the same, a great percentage of buyers do not leave it anymore.

I wonder if it is the technology used now.

Its all easy when I am at my desk top computer, but when I am on my iPad its a different view altogether. Feedback is not so visible.

Re: buyer feedback drying up

thecatspjs — Fri, 19 Jun 2015 23:54:08 GMT

I think it partially relates to the device most regularly used by buyers.

I do most of my buying via mobile app, but have very rarely left feedback via same device - time consuming for me when compared to desk top computer set up.

Re: buyer feedback drying up

springyzone — Sat, 20 Jun 2015 01:10:04 GMT

I'd say you are right there. I use a computer and I always leave feedback. I've got a huge screen, it is easy to see etc so I do it. I am guessing those on phones etc have a harder time accessing or noticing the feedback sections.

Just musing here but the thing that hits me in the eye every time I log into "My ebay" is that bit down the bottom that shows past purchases with a massive button that says "Return this item."

No matter if I have given positive feedback a month ago, that button is still showing.

I know ebay is keen to promote a more professional, shop-like image but I'm guessing anyone new to ebay might conclude that returning an item was a given & their automatic right.

It's a worry.

If I were selling a lot I wouldn't be too concerned about customers not giving any feedback, I'd be more worried about that little 'Return this item' button.

Re: buyer feedback drying up

cathyjoyjoy — Sat, 20 Jun 2015 01:58:38 GMT

Absolutely spot on ......... I was just looking at my "return this item" buttons, still there after a long time ...... perhaps even easy to press by mistake, but yes a constant reminder that I can return the item seemingly rather easily.

Re: buyer feedback drying up

cezm — Sun, 21 Jun 2015 01:48:19 GMT

I buy almost everything except groceries online and sometimes purchase items off ebay.

I know I have to remind myself to come back and leave feedback as it is expected here but not required on other sites I purchase from.

The main reason I come back to leave feedback is because I know it can be valuable for a seller. I can understand why many buyers wouldn't bother.

Re: buyer feedback drying up

Anonymous — Tue, 23 Jun 2015 02:29:12 GMT

I know what you mean, I've recently had on 4 out of 18 buyers bother to leave feedback. I used to always leave feedback for every single seller as soon as I recieved the item and checked that is was as described. Seems leaving feedback is just not the done thing any more

Re: buyer feedback drying up

vivalaritz — Tue, 23 Jun 2015 06:46:55 GMT

They always find the time to post negative feedback when they want, regardless of the device they use.

I think ebay should credit sellers positive feedback on every sale UNLESS the buyer reports an issue with the transaction. It adds a layer of responsibility to the buyers experience that is lacking these days, and frankly, I am tired of every policy and decision made by ebay being partial to the buyers side and not the seller.

Re: buyer feedback drying up

wendshees-rocks — Tue, 23 Jun 2015 10:01:11 GMT

You got that right Viva. I got my first negative today. No communication, no nothing, just straight for the jugular. They kindly left a neutral for their other feedback. Gotta love low feedback buyers!

Re: buyer feedback drying up

lane-ends — Tue, 23 Jun 2015 10:38:34 GMT

This the issue it falsely inflates the bad fb %, as it is the good ones due that are missing. It will also inflate the low dsr defect %.

The layout of the items one page is different which may have an effect. I used to leave fb then delete, not the procedure is not the same so the items awaiting fb stay mixed up with the rest and so dont stand out. Hence my recent purchases I haven't responded as quick.