topic Re: AARGh AP delays an defects.. in Selling

AARGh AP delays an defects..

lane-ends — Sun, 21 Jun 2015 12:34:55 GMT

Just received a "where is my item request" & of course related defect. Just checked tracking for all items sent via click and send on that day. All of them are showing as late. First one arrived on friday 10 days late, same city. the rest are not showing any activity yet, (street lodged). Obviously a problem in an AP collection system before first scan.

Does this mean I am potentially up for a defect for each and every shipment made on that day even though its obviously an AP delay?? Anything I can do?

Re: AARGh AP delays an defects..

lane-ends — Sun, 21 Jun 2015 22:41:37 GMT

Now it is delivered on monday after receiveing the defect on sunday night

Seny emails to all other buyers as a heads upp their items will be late in the hope they don't do likewise.

Re: AARGh AP delays an defects..

casbit33 — Sun, 21 Jun 2015 23:14:07 GMT

good idea to contact the other buyers. i would also be contacting ebay explaining the situation to them. They should remove the defect when it is clearly AP's fault. Here's hoping anyway.

Re: AARGh AP delays an defects..

rkxfamily — Mon, 22 Jun 2015 00:57:06 GMT

Wow you get a defect for a buyer emailing you a "where is my item" request?

So assuming you send within the alocated handling time, and you use an approved shipping method such as Australia Post, you are entirely in their hands and cannot control it.

Giving sellers a defect for Australia Posts errors or delays is I N S A N E.

The entire tone of the defect system is disguting IMHO. Honest and reliable performers who ARE eBay and generate income for eBay are treated to a system that only is negative. Defects! What about "credits" or "merits" or something for being a long-term honest and successful seller? The tone is only negative. We will all get "defects" sooner of later. A system where by you can only be "wrong" or a "bad seller" is no way to treat good reliable long-term sellers. Its almost an essay into "how to punish and alienate your seller base and make them hate your company". Unbelievable.

Re: AARGh AP delays an defects..

collect247 — Mon, 22 Jun 2015 01:12:08 GMT

When a buyer goes to give feedback there is now a question from ebay asking if the item arrived within a specific time frame and the buyer can either tick yes or no.

If the buyer ticks no then wham seller gets a defect.

Sellers get evaluated every month well I do anyway and so far I have received 17 defects this month and it's going up every day.

4.84% defect so far so by the end of the month it will be goodbye to me.

Re: AARGh AP delays an defects..

thecatspjs — Mon, 22 Jun 2015 02:33:42 GMT

@collect247 wrote:
When a buyer goes to give feedback there is now a question from ebay asking if the item arrived within a specific time frame and the buyer can either tick yes or no.
If the buyer ticks no then wham seller gets a defect.
Sellers get evaluated every month well I do anyway and so far I have received 17 defects this month and it's going up every day.
4.84% defect so far so by the end of the month it will be goodbye to me.

What do you mean ?

Can you screen shot this screen when it appears ? I am intrigued.

On my buying ID I left dozens of feedback for sellers over weekend and was given to option to tick yes or no bout anything?

How unusual. Given there is a post time DSR that buyers can rate.

Re: AARGh AP delays an defects..

collect247 — Mon, 22 Jun 2015 02:49:54 GMT

This question has only appeared when I have left feedback after the estimated arrival date,it doesn't appear if you leave feedback within the delivery time frame.

I will see if I can get a copy of it when I get the chance again.

Re: AARGh AP delays an defects..

thecatspjs — Mon, 22 Jun 2015 02:59:58 GMT

??? unusual

Mmmm, I did leave feedback for items that were received long after the estimated time frames - as some sellers were late to post, AP times have been all over the place lately and eBays estimates are a sad joke.

Re: AARGh AP delays an defects..

collect247 — Mon, 22 Jun 2015 03:04:45 GMT

Maybe the sellers I have bought off are under some kind of scrutiny from ebay thus myself being asked to answer this question?

Re: AARGh AP delays an defects..

thecatspjs — Mon, 22 Jun 2015 03:11:26 GMT

Wonder if it relates to whether sellers uploaded tracking or not ?

Re: AARGh AP delays an defects..

redneck2013au — Mon, 22 Jun 2015 07:19:29 GMT

I know this isn't quite related to your topic but I just received a package (priority international) from the states. Picked up in Ohio day 1. In Chicago day 2 In Los Angelos day 3

in Sydney day 4.. It took 4 days to get half way around the world and then there was australia post lol..departed after it got to sydney day 4..arrived in central queensland 18 days later.And this is not out in whoop whoop either. In saying that I guess I should be happy

that once it got to AP it got delivered at all. Some days I believe AP could actually screw up a wet dream!

Re: AARGh AP delays an defects..

davewil1964 — Mon, 22 Jun 2015 07:59:30 GMT

This is the salient point - (street lodged)

No proof of lodgement and, presumably, no tracking events until delivered. So the buyer has no indication it was even posted.

Re: AARGh AP delays an defects..

lane-ends — Mon, 22 Jun 2015 08:45:38 GMT

@davewil1964 wrote:
This is the salient point - (street lodged)

No proof of lodgement and, presumably, no tracking events until delivered. So the buyer has no indication it was even posted.

yep thats the problem

BUT::: I banged off an email to Ebay this morning as soon as delivered showed on tracking, and they replied within a few hours that they have closed the case (in my favour they say), and have stated any defect/dsr/feedback will be removed and not affect my status. Now the wait to see if that eventuates.

Email actually states that as it was closed in my favour (hence item was delivered) that defect removal was automatic.. This seems to say just raising a INR enquiry is not sufficient for defect to stick anymore.

We'll see.

Sooner or later the pendulum must swing back to give more seller protection

Re: AARGh AP delays an defects..

sandypas — Mon, 22 Jun 2015 09:02:21 GMT

I got one of these "where is my item" this morning. When I checked the tracking number, it had been delivered this afternoon - 7 days to go 150kms. AP need to advise the public of their delayed service and maybe we wouldn't get marked down on postage time or receive these new defect marks.

Re: AARGh AP delays an defects..

joethenuts — Mon, 22 Jun 2015 09:10:23 GMT

to rkxfamily you are saying aust post errors , who employed them to do the delivery the seller ...... a lot of items say free postage or standard postage ,not even the buyer knows how its getting to them , there are plenty of options available to deliver even officeworks couriers transport companies , yes for small things aust post is cheap ,but unless you tell buyers to allow extra time ,you cant blame them . its a catch 22 situation .

Re: AARGh AP delays an defects..

lane-ends — Mon, 22 Jun 2015 09:30:16 GMT

@joethenuts wrote:
to rkxfamily you are saying aust post errors , who employed them to do the delivery the seller ...... a lot of items say free postage or standard postage ,not even the buyer knows how its getting to them , there are plenty of options available to deliver even officeworks couriers transport companies , yes for small things aust post is cheap ,but unless you tell buyers to allow extra time ,you cant blame them . its a catch 22 situation .

No problem with buyers asking where the items are. It is the fact that it is regarded as a defect for them to even ask in the first place.

Don't blame the buyers. Unles they are experienced sellers it wouldn't occur to them that sellers are penalized because they have followed Ebays method of asking.

In my example the response from Ebay was that the case was decided in my favour..but the real point is why was it even a case.? Buyer was wanting to simply ask a reasonable question.

What is in it for Ebay to riddle the whole system with disputes and cases? Surely it can't be a good look for Ebay a a whole?

Re: AARGh AP delays an defects..

rainpattern — Mon, 22 Jun 2015 10:22:28 GMT

God if you haven't realised by now that eBay has Australia Post by the balls then you never will! They have perverted our national postage carrier completely!!!

Re: AARGh AP delays an defects..

rkxfamily — Mon, 22 Jun 2015 11:15:04 GMT

@jothenuts

What I am pointing out is that we as sellers are penalized for randon Australia Post delivery times, something completely out of out control. Australia Post are a standard normal company to use on eBay.

I use Australia Post mosty. Mostly they are reliable. Sometimes, as in the past few weeks, they have not been. Tracking errors and longer than usual delivery times. Much longer than the estimates generated ineBay. We can get defects for this. "Defect" as in wrong, bad, ill intentioned or naughty seller. When Australia Post are at fault. IE in simpler terms, they mess up, we cop it.

This is not fair. The tone of it is wrong too. Handling time before posting is something we can control so I can understand that but the travel time that AP takes. Our defective fault?

Its as if eBay woke up one day and forgot who the real customers are. Its US! The honest, reliable long term sellers who pay them large amounts of fees every month.

Re: AARGh AP delays an defects..

joethenuts — Mon, 22 Jun 2015 11:34:25 GMT

i understand what your saying rkxfamily ,but aus post have been stuffing up for a long time , sometimes they are great , you only have to read the posts on here .ebay does not tell the seller who the carier should be ,its the seller ,the seller can put a delivery aprox time on the goods . remember the tranaction of the item is not finished until the buyer gets it.

Re: AARGh AP delays an defects..

black*poppy — Mon, 22 Jun 2015 11:47:10 GMT

Joe, AP pretty much are the only carrier for many areas, especially regional, unless you want to pay alot more than AP charge. The system is relatively uncomplicated and easy to access. You can cite fastaway or whatever, there is no real alternative to AP

Maybe ebay doesn't specify that sellers HAVE to use AP to post items, the ebay labelling system is a pretty big endorsement wouldn't you say?