topic Re: Need some help on held funds. in Selling

Need some help on held funds.

across-australia — Mon, 29 Jun 2015 10:59:33 GMT

Being new to the boards, and only having set up my account on the 6th of this month, l have been lucky enough to have some sales.

l have read and tried to follow as best that l can, this new rule about the 21 day hold.

Whilst taking into account the seller and buyer situation or sides to this new decision, my payments are all on hold, l have to spend money outside of my due payment to send items off and extra postal costs etc, etc.

My other ebay account has over 10 years of good feedback, no red or grey dots, all great results, when ebay/PayPal advised me to link it up to my original id. the lady said that l can receive payments through that old email address. Bit ????able, today PayPal tells me the CS person was wrong in telling me that, and l will not get my funds any sooner, all my items were sent with Aust. Post Tracking, customers have left great feedback for my new selling account. A great start.

Where do l stand please ? l feel l am being looked at as being a "risk", which l am not. So 10 years of good bay f/b means zilch !!

What can l do about getting my funds realeased earlier, calling ebay and PayPal fell on "deaf ears." Any help grateful.

Re: Need some help on held funds.

clarry100 — Mon, 29 Jun 2015 11:27:33 GMT

I recommend that you lodge a formal complaint with the Financial Ombudsman Service (FOS ). We were in a similar position and they released our funds within 48 hours of lodging the complaint and have never held again.

Re: Need some help on held funds.

powersports57 — Mon, 29 Jun 2015 11:28:00 GMT

Hi - Im in the same boat, I went to pay for a few items with funds I have in another paypal account and found that the funds had been frozen due to that ebay account not having enough feedbacks. I sold a few items on that low feedback account, I have sent the items and receieved positive feedbacks now Paypal has my cash until they decide Im low risk, wow not a bad way to play the money market. At least, the very least they could do is release the funds once feedback is received but even thats a stretch. Paypal themselves say NOT OK TO SHIP on the transaction page - so what is it? I wait until mid july to ship items and get a slow ship defect or I take a risk (which I have) either way they have everyone by the short and curlies. Just my two cents worth - Dave

Re: Need some help on held funds.

powersports57 — Mon, 29 Jun 2015 11:29:20 GMT

Clarry100 Can you post some details of who and where to send request, Cheers, Dave

Re: Need some help on held funds.

across-australia — Mon, 29 Jun 2015 11:31:18 GMT

how do l do this ? do you have a link to give us ? thank you very much clarry.

Re: Need some help on held funds.

kopenhagen5 — Mon, 29 Jun 2015 11:33:26 GMT

FOS - http://www.fos.org.au/

Re: Need some help on held funds.

moonia99 — Mon, 29 Jun 2015 11:37:44 GMT

Good luck because you will need it.

I have been selling for the past 5 months and PayPal still has a hold of my money for 21 days for each sale.

I have contacted FOS and nothing has come of it.

I have complained to PayPal and it has fell on deaf ears.

Ebay has finally gave me 100 listings limit from the original 10 per month,but this still hasn't convinced PayPal.

So all the best

Re: Need some help on held funds.

across-australia — Mon, 29 Jun 2015 11:38:12 GMT

thank you kopenhagen5, it is much appreciated by myself, and l am sure by powersports57 as well.

* gold star 4 u.

Re: Need some help on held funds.

kopenhagen5 — Mon, 29 Jun 2015 11:44:39 GMT

Moonia, are you adhering to the following ?

Typically, you can access these payments in 21 days or even sooner if you follow good shipping practices. To help get your funds faster, please note the following:

If you provide tracking information and we can confirm delivery, your payment should be available 3 days after delivery.
If you don’t upload tracking, but mark the item as shipped in ‘My eBay’, your payment should be available 7 days after your latest estimated delivery date.
If you fulfill the order, but don’t provide any shipping information, your payment should be available after 21 days, as long as your buyer doesn’t report a problem with the transaction.

Re: Need some help on held funds.

moonia99 — Mon, 29 Jun 2015 11:55:32 GMT

Yes I have,I send with registered postage,I have received postive feedback.

I have held the PayPal account for over 2 years now,buying many items with no problems and now selling and still funds on hold.

Now I have stopped selling because I can't keep on paying for the items to be sent.

My last payment has just been cleared tonight after 21 days but I wont be selling anymore.

Biggest issue is that no explanation has been given to me apart from all the rules and policies which I have followed and abided by all along.

Re: Need some help on held funds.

mbselections00 — Mon, 29 Jun 2015 17:47:11 GMT

@kopenhagen5 wrote:
FOS - http://www.fos.org.au/

I was having the same problems on a new ID earlier this month - asked Paypal to check the history on my current account of 5 years & they admitted never once had there been a problem, still wouldn't lift the 21 day hold. So I warned them I would take it to the FOS and they didn't care ! Well, it did take about 14 days, but the hold was lifted and has not been applied since and the FOS contacted me to ensure the problem had been addressed & fixed to my satisfaction, so you shouldn't have any problems.

Good luck donald & powersports and perhaps try again moonia with FOS

Re: Need some help on held funds.

clarry100 — Mon, 29 Jun 2015 21:21:55 GMT

Sorry Donald... Been busy and had not checked back on this one.

Kopes has provided the link. Thanks Kopes.

The process was pretty simple.

Just fill in an online form, submit, then you will receive a confirmation email and reference number.

After some time (don't recall exactly how long) they sent out a follow-up message to see if we were happy with the result.

As I said, from the time I lodged the form until the holds were released was no more than 48 hours.

Similar to you we had two other ebay selling IDs with a lengthy good track history.

We quoted this to the FOS as it seemed reasonable that they should not hold funds on our newly established ID.

Re: Need some help on held funds.

girl82721 — Fri, 03 Jul 2015 15:23:02 GMT

I was told by Paypal that the buyer gets a separate e-mail asking them to click ok once they receive. If the buyer clicks this link you will receive your money instantly. If not you will wait the 21 or more days.

Re: Need some help on held funds.

padi*0409 — Sat, 04 Jul 2015 03:23:25 GMT

@girl82721 wrote:
I was told by Paypal that the buyer gets a separate e-mail asking them to click ok once they receive. If the buyer clicks this link you will receive your money instantly. If not you will wait the 21 or more days.

I've never had one of those from Paypal...........................but perhaps that's only for sellers that have held funds.........

Re: Need some help on held funds.

souter9879 — Tue, 24 Jan 2017 02:01:56 GMT

Hi i am haveing the same where do i go to the financial ombudsman

regard Dorothy

Re: Need some help on held funds.

padi*0409 — Tue, 24 Jan 2017 02:04:27 GMT

Here's the link for you Dorothy.

https://www.fos.org.au/

Re: Need some help on held funds.

lyndal1838 — Tue, 24 Jan 2017 03:16:32 GMT

@girl82721 wrote:
I was told by Paypal that the buyer gets a separate e-mail asking them to click ok once they receive. If the buyer clicks this link you will receive your money instantly. If not you will wait the 21 or more days.

Unless it is a very new initiative then this is not so.

Paypal does not make things easy for their customers.....it is up to the seller to see that the buyer has the item and then let paypal know.

They can show paypal a tracking event that shows the item is delivered or feedback left by the buyer. If they get a message from the buyer that can also be used to prove delivery.

Re: Need some help on held funds.

padi*0409 — Tue, 24 Jan 2017 03:39:07 GMT

@lyndal1838 wrote:
@girl82721 wrote:
I was told by Paypal that the buyer gets a separate e-mail asking them to click ok once they receive. If the buyer clicks this link you will receive your money instantly. If not you will wait the 21 or more days.
Unless it is a very new initiative then this is not so.
Paypal does not make things easy for their customers.....it is up to the seller to see that the buyer has the item and then let paypal know.
They can show paypal a tracking event that shows the item is delivered or feedback left by the buyer. If they get a message from the buyer that can also be used to prove delivery.

Hahaha, lyndal you got caught on an 18 month old post..............

Go immediately to the Norti Room, do not pass "Go"..................................

Re: Need some help on held funds.

lyndal1838 — Tue, 24 Jan 2017 04:32:49 GMT

*sigh* I know Padi...I noticed that just after I posted.

At least I know that the information was correct for the time. I have never heard of paypal sending emails for the buyer to click on even now, much less way back then.

Re: Need some help on held funds.

*tippy*toes* — Tue, 24 Jan 2017 23:34:30 GMT

As far as I was aware there were no such emails. I had funds held on a new account until I got it sorted with the FOS. I've also bought from new sellers (less than 5 feedback) and never received any emails regarding that purchase.