https://community.ebay.com.au/t5/Selling/Item-damaged-in-transit/m-p/1822502#M109506 <P>I have had a buyer tell me that they received their item broken (a tile). They asked me to send another but I do not have a replacement and offered a refund if they can either send me a photo of the broken item or return it in the post.&nbsp;</P><P>I have sent 2 messages and not heard anything back for over a week now.&nbsp; What do I do next ?</P> Fri, 10 Jul 2015 04:52:06 GMT icubaby5 2015-07-10T04:52:06Z https://community.ebay.com.au/t5/Selling/Item-damaged-in-transit/m-p/1822502#M109506 <P>I have had a buyer tell me that they received their item broken (a tile). They asked me to send another but I do not have a replacement and offered a refund if they can either send me a photo of the broken item or return it in the post.&nbsp;</P><P>I have sent 2 messages and not heard anything back for over a week now.&nbsp; What do I do next ?</P> Fri, 10 Jul 2015 04:52:06 GMT https://community.ebay.com.au/t5/Selling/Item-damaged-in-transit/m-p/1822502#M109506 icubaby5 2015-07-10T04:52:06Z https://community.ebay.com.au/t5/Selling/Item-damaged-in-transit/m-p/1822509#M109507 <P>Do nothing.</P><P>If they were genuine they would have sent photos.</P><P>You have done ll the right things so far.</P><P>Do not even contact them again unless they contact you.</P> Fri, 10 Jul 2015 05:14:40 GMT https://community.ebay.com.au/t5/Selling/Item-damaged-in-transit/m-p/1822509#M109507 *sparklz* 2015-07-10T05:14:40Z