topic Re: How come my score is still low? in Selling

How come my score is still low?

qball28 — Tue, 28 Jul 2015 02:02:52 GMT

I had 100% before he left me a unfair negative feedback and gave me 2 defects( I thought it can only be a maximum of one) because he couldn't be bothered reading the description. I am still 97.2% despite getting 4 positives (3 from buyers)since then. This was more than 3 months ago, so how long does it take to get to 100% again? As I think it's hurting thee already low sales. eBay is blocking who sees my stuff too as I get hardly no views ( I find it hard to believe there's this few) they care absolutely nothing for loyalty do they? ( been here nearly 15 years) 😡😫

Re: How come my score is still low?

lane-ends — Mon, 13 Jul 2015 11:35:57 GMT

12 months before it stops affecting your feedback %, and defect count.

3 month defect count is for higher volume sellers.

Re: How come my score is still low?

phorum_junkie* — Mon, 13 Jul 2015 11:40:03 GMT

It takes 200 pos feedback to counteract one neg.

Unless you are a high volume seller you will have to wait 12 months. There have been reports on other sites that ebay is going to change the defect debacle but I wouldn't hold my breath.

Re: How come my score is still low?

harley_babes_hoard — Mon, 13 Jul 2015 12:16:07 GMT

I would ring ebay to try and get it removed.. He clearly says in feedback he did not read the description and if the fault was mentioned and also photgraphed then he only has himself to blame. Explain to them it's buyers responsibility to read the listing description.

Re: How come my score is still low?

qball28 — Mon, 13 Jul 2015 14:03:13 GMT

So, I'm stuck with it for nearly 9 more months, unless I buy lots of stuff ( I've noticed positive feedback by sellers get % raised a bit) or convince them to remove the negative (which I read almost impossible)😔

Re: How come my score is still low?

davewil1964 — Mon, 13 Jul 2015 14:12:22 GMT

@qball28 wrote:
So, I'm stuck with it for nearly 9 more months, unless I buy lots of stuff ( I've noticed positive feedback by sellers get % raised a bit) or convince them to remove the negative (which I read almost impossible)😔

Yep.

Re: How come my score is still low?

phorum_junkie* — Mon, 13 Jul 2015 14:33:23 GMT

It will cost you nothing but a bit of time to call ebay and ask for it to be removed although the buyer just looks like a numpty by admitting it is their own fault. If your first request is unsuccessful try again a few hours later, some customer service ~~robots~~ personnel are more obliging than others.

Re: How come my score is still low?

lane-ends — Mon, 13 Jul 2015 22:47:40 GMT

It quickly gets to 99+%, then it doesn't stand out, few sellers maintain 100% for long if they have a sizeable turnover.

Re: How come my score is still low?

harley_babes_hoard — Mon, 13 Jul 2015 23:51:24 GMT

further to my post don't just ask them to remove the neg feedback ask them to also remove the defect.

Re: How come my score is still low?

bettyboopsadaisy — Tue, 14 Jul 2015 00:05:23 GMT

Don't forget that the score is based on a 'rolling' 12 months, so while you are receiving new positives, 12 month old positives are dropping off the end of your feedback count.

Re: How come my score is still low?

qball28 — Mon, 27 Jul 2015 12:01:43 GMT

Despite getting a number of positives recently my % is still going down (it's 97% now, argh) how can it be still going down, one unfair negative causes so much trouble. I hate eBay now. Selling on it is no use, buyers get away with everything. And sellers have to walk on eggshells. I give up on selling on eBay with the idiotic rules.😡

Re: How come my score is still low?

*tippy*toes* — Mon, 27 Jul 2015 15:43:24 GMT

Your old feedback is probably dropping off quicker than new feedback left. As feedback percentage only counts for 12 months, if you have 20 old feedback drop off this month and only get 5 new feedback this month, your percentage is going to go down.