topic Re: Postage Time Defect in Selling

Postage Time Defect

*tippy*toes* — Wed, 29 Jul 2015 15:41:12 GMT

I just checked my seller dashboard and noticed that a buyer who left glowing feedback left me with 1 star for postage time, which gave me another defect. My handling time is 5 days, i posted within 24 hours of payment, which can be seen both on my selling page and on the tracking details. She received her item in 6 days from NSW to rural WA. Is it worth ringing eBay to get this removed, or would I be wasting my time? I'm on the verge of losing TRS status, so really didn't need this kick in the guts.

Thanks in advance for any assistance.

Re: Postage Time Defect

phorum_junkie* — Wed, 29 Jul 2015 16:41:10 GMT

You can always ask. Just be extra, sickeningly nice to the employee and make it sound as if your life depends on it. There is a completely unfounded rumour tat some of them have a vestigial heart

Re: Postage Time Defect

cq_tech — Wed, 29 Jul 2015 17:38:45 GMT

Since discovered to be an old-wives' tale with no merit whatsoever.

Re: Postage Time Defect

dmh160161 — Wed, 29 Jul 2015 23:42:58 GMT

Is this a new feature, as it used to be impossible to identify the ratings for each buyer or item, just a time frame to guess from, but now it tells you the item the rating was for. I recently had the same thing, positive feedback but gave me a 1 for postage time, item paid for Sunday night, Monday was public holiday in Qld so I was away for weekend till Monday night, I posted Tuesday and let buyer know. From The Gap to Ipswich both in Brisbane, item arrived following Monday. Seems a bit unfair, but I do this for a hobby selling my own items not a business.

Re: Postage Time Defect

springyzone — Thu, 30 Jul 2015 00:17:22 GMT

just checked my seller dashboard and noticed that a buyer who left glowing feedback left me with 1 star for postage time, which gave me another defect. My handling time is 5 days, i posted within 24 hours of payment, which can be seen both on my selling page and on the tracking details. She received her item in 6 days from NSW to rural WA. Is it worth ringing eBay to get this removed, or would I be wasting my time? I'm on the verge of losing TRS status, so really didn't need this kick in the guts.

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Since 1 star can mean a defect, it would seem to me that an ebay rep, if they could see evidence that you in fact posted within 24 hours, should at the very least remove the defect, even if they could not change the star rating itself.

That would be the logical thing. Surely objective tracking evidence is worth something.

It's worth a phone call to find out if something can be done as it is most unfair.

Re: Postage Time Defect

horizon1907 — Thu, 30 Jul 2015 00:24:27 GMT

@springyzone wrote:
just checked my seller dashboard and noticed that a buyer who left glowing feedback left me with 1 star for postage time, which gave me another defect. My handling time is 5 days, i posted within 24 hours of payment, which can be seen both on my selling page and on the tracking details. She received her item in 6 days from NSW to rural WA. Is it worth ringing eBay to get this removed, or would I be wasting my time? I'm on the verge of losing TRS status, so really didn't need this kick in the guts.
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Since 1 star can mean a defect, it would seem to me that an ebay rep, if they could see evidence that you in fact posted within 24 hours, should at the very least remove the defect, even if they could not change the star rating itself.

That would be the logical thing. Surely objective tracking evidence is worth something.

It's worth a phone call to find out if something can be done as it is most unfair.

Wouldn't it be Great if that were the Case springy, but ebay & Logic dont = Fair & Just

Re: Postage Time Defect

*tippy*toes* — Thu, 30 Jul 2015 02:55:50 GMT

Well, that's a turn up for the books! I decided to take a chance and send ebay an email as I am a bit short on time today. I know, I know, that is normally a complete waste of time. I got a reply saying they couldn't remove it as my handling time was 5 days and it took the buyer 7 days to receive it. HUH??? I replied back telling them that they need to check the meaning of handling time as it's how long until I post it, not how long it takes the buyer to receive it. Even if it did mean that, the delivery time for that buyer was 6-11 days and it arrived for collection on day 6 and they collected it on day 7 from the post office.

I just received a reply back saying they have reviewed the transaction and tracking number and they can see that it was definitely posted within 24 hours of payment and they are REMOVING THE DEFECT!!!!!! Yes!!! I got results via email!!! Apparently I should see it gone within 24 hours. I'm not holding my breath on that one and expect I will have to still ring them.

I'm so glad I was sitting down when I got that last reply, otherwise I think I would have fallen over and cracked my head on the floor. Is anyone else as shocked as what I am?

Thanks for the replies everyone!

Re: Postage Time Defect

dmh160161 — Thu, 30 Jul 2015 04:15:18 GMT

Thank you, after reading your posts, I rang eBay and resolved my issue of a DSR 1 defect on postage time. After looking at my messages with buyer and tracking of parcel, they agreed to remove defect.

Re: Postage Time Defect

wendshees-rocks — Thu, 30 Jul 2015 04:45:34 GMT

Great news! There's hope for us yet!

Re: Postage Time Defect

the_great_she_elephant — Thu, 30 Jul 2015 06:36:04 GMT

I went to leave feednback yesterday for a recently purchased item and noticed that eBa ynow ask did the item arrive within the estimated time. I hope to goodness they are not dishing out defects depending on whether you answer yes or no to that.

Re: Postage Time Defect

lyndal1838 — Thu, 30 Jul 2015 11:41:38 GMT

Not according to several ebay reps who have been asked about that question she-ele.

It has been discussed at length and so far all advice is that it does not trigger defects unless the DSRs are also marked down.

Re: Postage Time Defect

the_great_she_elephant — Thu, 30 Jul 2015 12:16:19 GMT

Well that's a relief - doesn't really affect me as I don't sell, but it could have been a real PITA for sellers.

Re: Postage Time Defect

lyndal1838 — Thu, 30 Jul 2015 13:34:04 GMT

Same here.....I don't sell either.

Despite several sellers being given assurances, I think there is still a bit of suspicion there.

Ebay has done an about turn once too often for everyone to fully believe everything that is said.

I guess time will tell.

Re: Postage Time Defect

chiselman07 — Fri, 31 Jul 2015 00:47:58 GMT

Are making making these forums topics up? your feedback is (0)

Re: Postage Time Defect

davewil1964 — Fri, 31 Jul 2015 01:03:44 GMT

And my feedback is 65.

But I've sold thousands of items on eBay using my selling ID...

Re: Postage Time Defect

cathyjoyjoy — Fri, 31 Jul 2015 01:11:19 GMT

Many members who post here, post under a different ID to the one they sell under ..... And some also have another ID with which they purchase. This keeps their activities private as this is a public discussion board and some people may just troll through here looking up poster's details. Usually if an ID has zero feedback THAT is their posting ID. Hope that's helps.

Re: Postage Time Defect

*tippy*toes* — Fri, 31 Jul 2015 10:48:01 GMT

Update on my defect. I just checked my seller dashboard and the defect is GONE! I still can't believe I didn't have to call them. I thought for sure I would. I must have got them on a good day. Maybe the CS person just got a payrise from $1/hr to $1.05/hr and was in a good mood. Go me!

Re: Postage Time Defect

languidlady49 — Fri, 31 Jul 2015 14:22:58 GMT

good on ebay for a pleasant change, your buyer is an ingrate, I'm in metro Perth and if I ever receive anything from the eastern states before 8 days have passed I'm jumping with joy.

Re: Postage Time Defect

lane-ends — Fri, 31 Jul 2015 23:40:09 GMT

The only thing consistant about Ebay is there is no consistency, so its always worth giving it a shot, and sending off an email is no effort. Even if you do call them, do both you may get two different reps with one being more ameinable than the other.

They deal with thousands of these things and so so just rattle through them without giving them much thought