topic Re: why cant I leave negative feedback for non payers? in Selling

why cant I leave negative feedback for non payers?

Anonymous — Wed, 14 May 2014 23:48:53 GMT

I am a seller and I am so tired of having no pay customers,I wouldnt mind at all if they would answer my emails,I am very to cancel transactions,but there is no discouraging people from doing that,if ebay would reverse the fee charged for the sale to the buyer, and when it is paid, it changes back to the seller.good idea to me...

Re: why cant I leave negative feedback for non payers?

kopenhagen5 — Thu, 15 May 2014 00:27:05 GMT

Negative feedback doesn't stop buyers from buying or winning auctions.

That's why ebay introduced the strike system which has been in place for years.

Open non payer cases each time and close them 4 days later if they don't pay.

Buyer gets a strike, you get your fee returned and can re-list. They can't leave feedback after that.

Also set your blocks to block serial non payers. Buyer with 2 or more strikes won't be able to bid or buy.

Hover over account tab and select site prefs then buyer requirements.

To the right select show n edit, set blocks and save.

Re: why cant I leave negative feedback for non payers?

2106greencat — Thu, 15 May 2014 04:46:12 GMT

.....if I had a dollar....

Re: why cant I leave negative feedback for non payers?

digital*ghost — Thu, 15 May 2014 05:16:17 GMT

@2106greencat wrote:
.....if I had a dollar....

.....I'd almost have enough to cover all the items that were never paid for.

Re: why cant I leave negative feedback for non payers?

bid-bods — Thu, 15 May 2014 07:00:59 GMT

Yes it is a real problem I too as a seller have every week non payers, or some cancellation or another. Yes Ebay does gives them a strike, but unfortunately thats good i suppose if they keep doing it they can get banned from the site, but with not being able to leave feedback for the non payer it dosen't warn other sellers. You used to be able to leave feedback for buyer and seller, its a shame as the buyer can now do as they like.

Re: why cant I leave negative feedback for non payers?

sammy-pinks — Tue, 03 Jun 2014 04:51:13 GMT

I have on occassion been quick enough to leave a bad comment for someone who has not paid but we cannot make it a negative feedback as ebay does not give us the option.

This should change so we can warn other people of these customers.People do make mistakes and if that happens they can go through Ebay and the seller to get the comment removed. I have done this for some customers.

We still should have the right to give a negative feedback!!!

Re: why cant I leave negative feedback for non payers?

i-love-my-sheep — Tue, 03 Jun 2014 05:34:35 GMT

The strike system works much better because most sellers will have their settings set so these serial offenders can't bid on or buy their items. Some of them can spend quite a while wondering why suddenly they have restrictions on who they can buy from. Sure, they can open another account to get around the blocks, but ebay frowns on that and they can get into even bigger strife. If someone doesn't pay, as already mentioned, open a case, close it 4 days later and add that buyer to your blocked list. Plus, make sure your settings are set so if they do have 2 or more strikes, they can't buy from you in any capacity.

Re: why cant I leave negative feedback for non payers?

greatproductstoday — Thu, 30 Jul 2015 01:22:23 GMT

This is well and good if you set more than 2 strikes?

Where does it tell you the person has strikes? (I was not really aware)

Anyhow I recently sold something and highest bidder (or they won it) - It was a car

They did not phone me, contact me - they viewed the product 168 times - after the bid ended another 3 times - they knew what

was going on. if read through the posts - It was the same thing, did not turn up - did not pay etc BUT their score was 100%

BECAUSE you cannot leave negative feedback.

I since sold for $300.00 less, they cost me $300.00 uRGHHHHHH/

I can understand why you cannot leave negative feedback (you used to be able too) - if someone does not like something they

can say that but it is subjective.. I might think a bottle of wine is great and others not...

HOW about this then EBAY....... the number of non-payments listed on their account / number of purchases...

99/100 (1 non-payment or incomplete transactions ) = 99% non-payment feedback + normal feedback about the product and

service.....

3/10 (7 non-payments) = 30% feedback etc....

NON- payment has nothing to do with the product - it is about the person preforming DOING THE RIGHT THING...

Thanks

Re: why cant I leave negative feedback for non payers?

imastawka — Thu, 30 Jul 2015 02:12:22 GMT

Nice thread resurrection

Did you do a 2nd chance offer on that car?

Would've only lost $25

Re: why cant I leave negative feedback for non payers?

greatproductstoday — Thu, 30 Jul 2015 05:14:40 GMT

Ebay told me that I should have to wait 4 days for open unpaid item case to valid (ie give the "person" 4 days to pay) and then another 4 days to secure it, (unpaid item case) ie 8 days, in hinds sight I should done second chance - but there were a lot of calls to ebay, they said technically there could be 2 buyers if second chance offer and the first person came through....I dont know my head was spinning at the time and the person with second chance offer and never bought anything before so was not sure if that person knew how ebay worked either.....experience is the best teacher...

I should have cancelled that person's bid when I had the chance reading their reviews ...never again, where there is smoke there is fire... 🙂

Re: why cant I leave negative feedback for non payers?

imastawka — Thu, 30 Jul 2015 05:39:13 GMT

Live and learn, it seems.

If you didn't go down the UPI track, then you didn't get your $60 fvf back either

Re: why cant I leave negative feedback for non payers?

*tippy*toes* — Thu, 30 Jul 2015 13:28:42 GMT

You can't see how many strikes they have, but if you have the buyer requirement blocks in place, you can then look in the activity log and see how many non payers have tried to buy your items and couldn't because of the blocks in place.

Re: why cant I leave negative feedback for non payers?

chiselman07 — Fri, 31 Jul 2015 00:36:48 GMT

I've been having the same problems . Buyer doesn't pay . I offer to cancel the auction and relist . have to wait 7 days . Then it looks like I wanted to cancel.

Try to leave negative feedback and it won't let me . I try telling ebay. They don't want to know my problems . If don't pay and are un responsive they should be allowed to continue having a account with ebay and waste other seller times. So fair I've been putting negative comments in postive feedback.

Re: why cant I leave negative feedback for non payers?

fjg260902 — Fri, 31 Jul 2015 02:44:23 GMT

I am aware this is an old thread but I would just like to have my say too in regard to being able to leave buyers negative feedback.

I am not a seller I am just a buyer on ebay but I support the sellers they should be able to leave a negative feedback IF it is warranted.

It is a bit like shopping in a store when they say the customer is always right that is a load of **bleep** most of the time.

Some yes but others no.

My self personally as a buyer I have the utmost respect for a seller. I never buy or bid on anything on ebay unless I have the funds to pay for the item.

I never change my mind after I have won an auction, I always pay for the item instantly if I am online and watching the auction finish. If I am not online I always pay as soon as I turn my computer on and see the results.

My feedback results testify that sellers appreciate a good buyer. As a buyer with a good reputation I get annoyed with buyers who do the wrong thing by a seller.

I am very fair in my feedback ratings, I have never given a negative feedback all though I could of given one recently.

An item I bought never arrived in the mail after waiting a reasonable amount of time for Australia Post to deliver I got in touch with the seller and the person doesn't want to know me .

I told the seller all I wanted is the item that I paid for or a refund nothing more nothing less, I also added if we couldn't sort the matter out I would have no choice but to place the matter in the hands of ebay or Paypal the seller told me to go ahead and do that which I did I am now waiting for a decision.

I know I have the right to leave a negative feedback knowing full well the seller cannot leave me one in return but I have decided on my own form of justice for this seller and that is this seller is now on my own personal black list and that being I will never buy from that seller again.

I am also aware of the fact that it will probably make no difference at all to this particular seller at all but at least I have the satisfaction of knowing this seller has lost a very good honourable buyer in the future.

I also understand that by not leaving negative feedback I am not alerting other buyers to this seller's attitude but I will always keep that option in mind in the future.

Re: why cant I leave negative feedback for non payers?

*tippy*toes* — Fri, 31 Jul 2015 11:15:21 GMT

By opening the dispute to get the refund, the seller has been given an automatic defect. Once he gets enough of those, he will lose his selling rights. Depending on the amount of feedback he has, depends on how many defects he needs for that to happen.

I don't know why a seller would jack up like that and tell you to open a dispute. That's just crazy! Most (established) sellers know that a dispute means defect, so you do whatever you can for the buyer to stop them opening a dispute and/or leaving bad feedback (which also gives you a defect).

Re: why cant I leave negative feedback for non payers?

dotm2004 — Fri, 31 Jul 2015 12:51:45 GMT

I recently had a buyer with very low feedback (regardless of my settings) ... after a couple of days, I noticed that the feedback had increased by about 8 and when I read it, IT WAS APPALLING.

I rang eBay who advised me to immediately cancel their bid and block them, AND THANK YOU VERY MUCH FOR NOTIFYING US.

Make sure that you always open a case for non payers,and close it if they don't pay. That is the best way for eBay to become aware of them. The feedback only warns others. Also block them from further purchases.

Check your Buyers Requirements by going into .... Account, Site Preferences, then set your requirements that way.

I understand your frustration, but it seems a buyer can give unreasonable feedback but on the other hand, the poor old seller has to grin and bear it. 🙂

Re: why cant I leave negative feedback for non payers?

fjg260902 — Fri, 31 Jul 2015 13:43:20 GMT

Tippy Toes when the item didn't arrive with in a reasonable time I informed the seller on the 1st July the item hadn't arrived at my home address I also asked the seller if the said item was returned to him undelivered .

I received no response from the seller at all.

I then wrote to the seller a 2nd time a couple of days later and informed him that I was now requesting either a replacement or a refund back through Paypal to me.

I also informed the seller if I did not hear back from him by the 6th July in regard to resolving the matter I will have no choice but to place the matter into the hands of eBay.

The seller then responded to my 2nd email on the 6th July and said these very words to me,

I suggest you complete the refund request (claim) via Paypal or eBay, this is the normal procedure

So I did just that, I placed the matter into the hands of PayPal and that is where it sits at the moment .

I have kept an eye on the matter in Pay Pay and up to this point in time Pay Pay have written to the seller 3 times the 3rd time they wrote to the seller they told him he had to the 1st August to what I assume is to respond by then they will make a decision on the matter.

Up to this point in time as far as I can see the seller has not responded to any of the 3 times that Paypal have contacted him .

I have tried to work this matter out with the seller without involving a 3rd party but it got me no where with him.

I consider I treated him fairly I didn't even leave a negative feedback for him, by the way I was unaware about the fact until you mentioned it that if I do leave him a negative feedback I will receive a defect too I didn't know that before.

Thanks for that piece of info.

Re: why cant I leave negative feedback for non payers?

*tippy*toes* — Fri, 31 Jul 2015 16:12:27 GMT

As a buyer, you can't get defects, only sellers can. Even if you decided now to leave him a negative, he'd still only get one defect from that transaction.

Even if the request is "normal procedure", most sellers would still prefer to bypass "normal procedure" and handle it themselves. Silly seller! I've had to give 3 refunds since I started selling a few years back. All 3 were done without the need for a request. Both buyer and seller were happy with the outcome!

You tried your best to try and get resolution with the seller, but he left you no choice but to open a dispute. His loss, his defect!

Re: why cant I leave negative feedback for non payers?

fjg260902 — Sun, 02 Aug 2015 07:07:44 GMT

Tippy Toes this is for you :).

PayPay have made a decision in regard to my claim with the seller who refused to either resend or refund the missing item.

Paypal have found in my favour and will refund the amount into my bank account in the next 7 days.

I didn't want to take the course that I did but the seller left me no choice.

Now that the matter has been resolved I will not leave good or bad feedback for the seller as far as I am concerned the matter is closed and I will not be doing any more business with that seller.

Re: why cant I leave negative feedback for non payers?

fatboy22222 — Fri, 25 May 2018 13:17:53 GMT

If it's not in eBay's financial interest to do anything.... they won't. Simple as that. It has ZERO to do with customer experience or anything else.