topic Re: Buyer claims item not received yet has left feedback?? Please advise in Selling

Buyer claims item not received yet has left feedback?? Please advise

sistersinsync159 — Sat, 08 Aug 2015 06:50:34 GMT

Hi all, I have just received a request from Ebay advising me that a buyer has not received their item?

Buyer's Message:

"I returned home from holiday and the item has still not arrived. Please advise."

The auction ended on the 1st of July, item paid for on the 3rd by paypal. I posted the same day.

Feedback received from buyer on the 10th of July. I left feedback at this point as I always leave feedback after I have received it from the buyer as that indicates to me that they have received their item and are happy.

Now today I receive the message that they "havent received their item and want a refund" HELP!

I dont have tracking trying to keep postage costs down and as it was a small item I posted as a letter.

Any advise would be greatly appreciated?

Thanks

Re: Buyer claims item not received yet has left feedback?? Please advise

harley_babes_hoard — Sat, 08 Aug 2015 07:09:39 GMT

I would just remind them that they have left positive feedback for the item on the 10th July, it's now a month later suggest that perhaps they have you mixed up with another seller? If they open a case for item not received you will lose as you have no tracking.

Re: Buyer claims item not received yet has left feedback?? Please advise

joethenuts — Sat, 08 Aug 2015 07:26:53 GMT

harley has said it perfect ,

you could also check with ebay on there feedback what did they click for delivery ,dont they ask on feedback did the item come in time frame, but as harley says it could be a mix up.

Re: Buyer claims item not received yet has left feedback?? Please advise

sistersinsync159 — Sat, 08 Aug 2015 07:28:19 GMT

@harley_babes_hoard wrote:
I would just remind them that they have left positive feedback for the item on the 10th July, it's now a month later suggest that perhaps they have you mixed up with another seller? If they open a case for item not received you will lose as you have no tracking.

Thanks great response I have done just that. I think they may have already done that as their request came thru the resolution centre? Why would someone leave feedback? and wait so long to put in a claim? And not message me directly ages ago?

Re: Buyer claims item not received yet has left feedback?? Please advise

davewil1964 — Sat, 08 Aug 2015 11:36:45 GMT

@sistersinsync159 wrote:
@harley_babes_hoard wrote:
I would just remind them that they have left positive feedback for the item on the 10th July, it's now a month later suggest that perhaps they have you mixed up with another seller? If they open a case for item not received you will lose as you have no tracking.
Thanks great response I have done just that. I think they may have already done that as their request came thru the resolution centre? Why would someone leave feedback? and wait so long to put in a claim? And not message me directly ages ago?

eBay's ~~shoplifting~~ money back guarantee at sellers' expense comes to mind.

Re: Buyer claims item not received yet has left feedback?? Please advise

sistersinsync159 — Sat, 08 Aug 2015 13:01:09 GMT

@joethenuts wrote:
harley has said it perfect ,
you could also check with ebay on there feedback what did they click for delivery ,dont they ask on feedback did the item come in time frame, but as harley says it could be a mix up.

Hi, how do I check on what the clicked for delivery. Thanks in advance

Re: Buyer claims item not received yet has left feedback?? Please advise

wendshees-rocks — Sat, 08 Aug 2015 13:09:47 GMT

@sistersinsync159 wrote:

Hi, how do I check on what the clicked for delivery. Thanks in advance
You can't. You could try talking to eBay, but it's unlikely they'd tell you. Besides, not all buyers put in the correct response anyway. I had one last week where their item was posted the same day as payment (I have a 5 day handling time), they received it interstate 2 days later. They said it arrived after the estimate so ticked no. I find that very hard to believe because the time it took to arrive was less than my handling time. Other buyers in that state is says 6-11 days for delivery, so how she said 2 days was outside the delivery time was beyond me.

Also, not everyone ticks that box, same as not everyone leaves a star rating. I know a few feedback I left for sellers recently, I forgot to tick it before I submitted the feedback. Some sellers, who's items arrived well before the estimate didn't have the box to tick at all, so you may well have not had it either.

Re: Buyer claims item not received yet has left feedback?? Please advise

black*poppy — Sat, 08 Aug 2015 14:20:12 GMT

wendshee - how did you find out? Did they give you low dsr's as well?

Re: Buyer claims item not received yet has left feedback?? Please advise

sistersinsync159 — Sun, 09 Aug 2015 01:25:27 GMT

Buyer has cancelled the the Request.

This request won't count against you when determining your seller standing.You can view the details of this request in the Resolution Centre.

Will I have a defect against me or am I ok?

By the way no communication from the buyer. But it was a mistake. Buyer wrote 'The case was supposed to be issued on a pair of shoes I purchased and clicked the wrong listing in error."

Thanks to all for their advice and comments on this matter.

Re: Buyer claims item not received yet has left feedback?? Please advise

pennyforum14 — Sun, 09 Aug 2015 01:45:50 GMT

Sounds like you should be okay, if there is a defect showing already and it hasn't disappeared after 2-3 days, give eBay a call and point them to the line in their message that says it won't count against you and ask for the defect to be removed.

Re: Buyer claims item not received yet has left feedback?? Please advise

wendshees-rocks — Sun, 09 Aug 2015 02:54:37 GMT

@black*poppy wrote:
wendshee - how did you find out? Did they give you low dsr's as well?

I'd sent the buyer a message after I discovered she'd left me 3 stars for as described, to see if there was something wrong and if there was, what could I do to fix it. She said she didn't remember leaving 3 stars as normally if there is an issue, she contacts the seller and then just doesn't leave a star rating at all. In one of her replies she mentioned that she had ticked no for it arriving before the estimate, not realising it would have an impact on my account (I had mentioned about the low rating having an impact and she must have assumed that had an impact as well).

She also acmitted that she was leaving a lot of feedback at the same time, so my guess is she's got me confused with someone else. She was very apologetic and wanted to do whatever she could to fix it. I told her there was no way she could change the no to a yes, but didn't tell her that it had no impact on my account. She said she would be more careful in future when leaving feedback and ratings and thanked me very much for explaining how the defect system and what not worked (she asked). It was then I removed her name from my Christmas list.

Re: Buyer claims item not received yet has left feedback?? Please advise

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