topic Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund? in Selling

What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

jazzamine88 — Thu, 13 Aug 2015 11:56:16 GMT

This has gone to a Paypal claim, not an ebay claim.

I'm not sure if she's refused the return, but it looks like it's gone on a loop and gone back in her direction and I'm a bit concerned:

Thu 13 Aug 2015 16:42

Processed through Australia Post facility

CHULLORA NSW

Wed 12 Aug 2015 13:11

Processed through Australia Post facility

SUNSHINE WEST VIC

Tue 11 Aug 2015 13:33

Processed through Australia Post facility

CHULLORA NSW

Mon 10 Aug 2015 13:12

Received by Australia Post

MELBOURNE VIC

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

harley_babes_hoard — Thu, 13 Aug 2015 12:10:15 GMT

she has opened a claim after 3 days? AP will not look for it until day 10.
It's highly likely it will still get to her. If paypal refund her I woud be ringing them quick smart to let them know it's only been 3 days.

Sorry I'm confused. you are the buyer returning an item? if the seller refuses it paypal will look at tracking to see if it made it back to her postacode and make a call on that I think.

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

jazzamine88 — Thu, 13 Aug 2015 12:17:48 GMT

No no no, I'm the buyer. THe 10 days have passed. I have authorisation from paypal to return the item.

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

jazzamine88 — Thu, 13 Aug 2015 12:18:24 GMT

She isn't in Chullora. She's in Avalon. It's weird it came back to VIC then went back to NSW for a second time?

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

padi*0409 — Thu, 13 Aug 2015 12:23:36 GMT

jazza, it's been reported many times on these boards that the Chullora Mail Hub (along with 7 Hills I think) is very successful in sending parcels on a trans-Australia trip before getting them to the recipient, so probably no need to worry at this stage.

harley, I agree with you that Paypal would be likely take into account the tracking details jazza's provided and base their decision on that.

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

jazzamine88 — Thu, 13 Aug 2015 12:33:21 GMT

Bwahaha, why is that?

Thanks for the reassurance! Is it a computer glitch or does it really do a sightseeing tour?

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

padi*0409 — Thu, 13 Aug 2015 12:41:49 GMT

On the tracking jazza the parcels appear to be on tours of Australia, apparently AP installed new sorting machines at some major hubs a year or so ago, and things kind of went crazy after that.

So yes it seems to be a real tour, otherwise how would the scanning events show at other sorting offices.

Maybe we should shove all our pollies into Chullora to get them out of the way for a while.......................

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

wendshees-rocks — Thu, 13 Aug 2015 12:49:09 GMT

It's not uncommon for parcels to ping pong a few times between Chullora and Sunshine West. It could go between them another 3 or 4 times before it gets to where it's supposed to be going. Don't be surprised if it has a brief stop over in Qld on the way.

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

harley_babes_hoard — Thu, 13 Aug 2015 12:51:29 GMT

Jazz, Chullora is AP's black hole, parcels go there and they get stuck for days at a time. you are lucky your parcel is still on the move LOL

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

padi*0409 — Thu, 13 Aug 2015 12:55:16 GMT

@wendshee wrote:

Don't be surprised if it has a brief stop over in Qld on the way.

Some even make it over here to WA...............(hopefully that won't happen to any redirected pollies............)

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

wendshees-rocks — Thu, 13 Aug 2015 12:59:40 GMT

@padi*0409 wrote:
@wendshee wrote:
Don't be surprised if it has a brief stop over in Qld on the way.
Some even make it over here to WA...............(hopefully that won't happen to any redirected pollies............)

Yeah, they normally go there after they've had the brief stop over in Qld. Funny you never seem to see them go via SA, NT or Tas......or do they?

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

padi*0409 — Thu, 13 Aug 2015 13:03:07 GMT

Dunno about SA and NT wendshee, but michelle's had problems in taz......................

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

kopenhagen5 — Thu, 13 Aug 2015 13:18:24 GMT

Oh you do play with fire padi.

But I don't think Michelle buys any pollies. They only seem to go missing after using tax payer funded trips.

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

saarzi — Thu, 13 Aug 2015 13:31:41 GMT

This happened to me and I think from memory it said returned to sender.. or unclaimed, then it pinged back to me.

Either way, whatever it said, it was obvious, I just cant remember exactly!

Yours just looks like its on a detour.

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

padi*0409 — Thu, 13 Aug 2015 13:32:06 GMT

@kopenhagen5 wrote:

They only seem to go missing after using tax payer funded trips.

So true kopes....................and I can't see it ending anytime soon..............

............1 No tame no subete no, subete no tame no 1tsu..........................

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

kopenhagen5 — Thu, 13 Aug 2015 13:37:30 GMT

Hai, so desu.

Re: What does Auspost tracking say if seller refuses returned parcel? Does paypal still refund?

iainlouden — Thu, 13 Aug 2015 13:47:43 GMT

AusPost will investigate if you make a missing item complaint via their website...10 days will not come into it if you go via that avenue.

The fact that the parcel is bouncing around the country will cause quick action by AusPost.

How do I know that?..( I'm sure someone will ask.)...I have lodged 2 missing item cases via the contact us link on the AusPost site recently and both were lodged within 7 days of posting.

I had a phone call and an email within 4 hours from Aus Post regarding each case.

In both cases the items still show as stuck at Chullora NSW and at Netley SA...in each case AusPost could not find the parcels and offered compensation....but the buyers were honest and told me the parcels had arrived when I asked them....no wonder AusPost couldn't find them !

So AusPost tracking will not always show a parcel as delivered...that could cause any seller problems if a dishonest buyer decided to lodge an item not received case after they have received their item....It makes me question the wisdom of giving buyers a tracking number

Even paying for signature on delivery doesn't mean the tracking will be updated at each new location.

Get onto AusPost via https://auspost.com.au/help/#/ and they should be able to stop the item bouncing around and make sure it is delivered where it is meant to go.