topic Re: Just curious about feedback revisions in Selling

Just curious about feedback revisions

cosmosgrove — Sat, 07 Jul 2012 02:23:04 GMT

Is there a way to see how many feedback revisions a buyer has accepted?

Re: Just curious about feedback revisions

extra-keen — Sat, 07 Jul 2012 03:06:55 GMT

I have no idea, but there is a limit to the number of revisions that can be made. Can't remember what it is off hand, but maybe 2 or so every 6 months. Someone else might come along who knows.

Re: Just curious about feedback revisions

cosmosgrove — Sat, 07 Jul 2012 03:58:49 GMT

Is the limit for a buyer? I know there are limits for sellers and I know how to check that. I guess I'm curious to see if you can tell if a customer is a serial 'feedback reviser', and more than likely leaving negs and neutrals to chase discounts and refunds from unsuspecting sellers.

Re: Just curious about feedback revisions

foxette-in-sox — Sat, 07 Jul 2012 04:02:24 GMT

Nope-sorry,friendly puppy:-(

Re: Just curious about feedback revisions

cosmosgrove — Sat, 07 Jul 2012 04:28:53 GMT

Nope-sorry,friendly puppy:-(

Ok I get the nope-sorry bit, what does the friendly puppy bit mean :^O

Re: Just curious about feedback revisions

superspares7 — Sat, 07 Jul 2012 05:58:51 GMT

Good idea.. ebay can introduce that.

Re: Just curious about feedback revisions

***super_nova*** — Sat, 07 Jul 2012 08:07:27 GMT

I have no idea, but there is a limit to the number of revisions that can be made. Can't remember what it is off hand, but maybe 2 or so every 6 months. Someone else might come along who knows.

There is a limit how many FB revisions can a seller request, the number depends on number of sales they make. There is no limit on how many FB revisions can buyer do.

Re: Just curious about feedback revisions

annies_fancy_dress — Sat, 07 Jul 2012 23:06:20 GMT

E-bay won't ever do that.

1: They don't want buyers to get "huffy" and decide to play somewhere else. After all they might actually really buy something one day.

2: It will give sellers a reason to start cancelling bids and bbl the suspect buyer. Which may might slow down auction increases and lower fees.

3: Occasionally sellers might not go through the NPB system and E-bay will get to keep those fees.

Re: Just curious about feedback revisions

***super_nova*** — Sun, 08 Jul 2012 07:54:34 GMT

E-bay won't ever do that.

1: They don't want buyers to get "huffy" and decide to play somewhere else. After all they might actually really buy something one day.

2: It will give sellers a reason to start cancelling bids and bbl the suspect buyer. Which may might slow down auction increases and lower fees.

3: Occasionally sellers might not go through the NPB system and E-bay will get to keep those fees.

What do FEEDBACK revisions have to do with any of the above?

Although I do agree that it is not a good idea to be showing how many FB revisions has a buyer agreed to. Buyers may feel that they do not want it to show on their ID and refuse to revise unfair FB.

Re: Just curious about feedback revisions

cosmosgrove — Sun, 08 Jul 2012 09:52:47 GMT

I think it would be a good idea, if a buyer is a repeat neg/neutral giver that revises their feedback often. You used to be able to see how many bid retractions a member had, I just see it as a similar tool to this one.

Re: Just curious about feedback revisions

nevillesdaughter — Wed, 11 Jul 2012 07:47:17 GMT

On a person's feedback page - it's a number at the top righthand side just above the "Period" drop down box - I think a person is allowed 5 revision requests per 1000 feedbacks given. Hope this helps, Marina.

Re: Just curious about feedback revisions

koalablue12 — Wed, 11 Jul 2012 08:08:34 GMT

I think it would be a good idea for the neg button to be unaccessable until at least one attempt to contact the seller is made. So many new comers just hit the 'neg' because they are unaware of other avenues. Some not os new, no doubt do it because they can. All sellers should be given a chance to do the right thing, no 'neg' button until a seller has been given 24-48 hours to respond - then if no response, or bad seller, or not good customer service, NEG away to your hearts content, but please give the genuine good seller a chance to prove that some of us do

still stand behind our product, and do still believe in 'customer service! That is all

Re: Just curious about feedback revisions

freightcar2009 — Wed, 11 Jul 2012 08:33:26 GMT

I think it all should go automatically to review with the penalty of gaining a red flag yourself if you abuse the system.

It could work something like this....

Buyer’s gives neg feedback...

eBay sends a warning to the seller to respond as no neg feedback is posted for at least 48 hours

Seller responds to buyer and tries to sort it out.

Emails his side of the story to eBay

Independent eBay employer decides on the evidence to accept or not.

This is probably nowhere near a streamlined way to do it but it is a start to a discussion and idea that may work.

Truth is its WAY, WAY too easy to give bad or negative feedback

Re: Just curious about feedback revisions

koalablue12 — Wed, 11 Jul 2012 08:39:55 GMT

Thank you! Finally someone who see's where I am coming from:8}

Re: Just curious about feedback revisions

cosmosgrove — Wed, 11 Jul 2012 10:47:31 GMT

On a person's feedback page - it's a number at the top righthand side just above the "Period" drop down box - I think a person is allowed 5 revision requests per 1000 feedbacks given. Hope this helps, Marina.

This number shows how many feedback revisions a seller has received, I want to know how many feedback revisions my buyer has accepted 😉

Re: Just curious about feedback revisions

nevillesdaughter — Wed, 11 Jul 2012 13:04:23 GMT

My apologies, got it the wrong way round (not the first time).

Also, on a slightly different tack....... love the idea of a pop-up or drop down to remind/encourage buyers to make contact before negging, or even neutralling (such a word?). The only red or grey dots I've ever received - usually from someone who bought something for 99 cents - I've had to initiate contact when I've seen the feedback to sort out the issue. When I've suugested to people that they should contact the seller with issues, I hear "I didn't because no sellers on eBay ever do anything anyway!"

I now have a little card printed up to send out with purchases, asking buyers to please contact me with problems before leaving feedback, as most issues can be resolved quickly if I know about them.

Strangley, people usually understand that they need to approach Myer etc when there's an issue with a purchase, but shooting off an email to an eBay seller seems too much trouble.

End of rant......

Cheers,

Marina.

Re: Just curious about feedback revisions

***super_nova*** — Thu, 12 Jul 2012 00:54:04 GMT

Emails his side of the story to eBay

.

Independent eBay employer decides on the evidence to accept or not.

.....and listing / FVF goes through the roof to pay for the independent employees and the offices to accommodate them 🙂

Re: Just curious about feedback revisions

freightcar2009 — Thu, 12 Jul 2012 01:18:11 GMT

I did say it had lots of holes in it however it’s a start to get a conversation going.

Super, how would you improve it so it wouldn't increase fees?

If you want to improve something don’t just point out the problems, try and add ideas and sooner or later it will be resolved for the good

Re: Just curious about feedback revisions

2106greencat — Thu, 12 Jul 2012 02:05:11 GMT

I don't even think you need to have anyone special at ebay doing anything, they just need to use the technology available to them to 'disable' the neg, program recognises that a 'contact' has been made with seller. Nothing after that is needed, as said earlier a good seller will reply and try to fix, if they don't then perhaps a neg is desrved.