topic Re: Click and Send Delivery Instructions in Selling

Click and Send Delivery Instructions

Anonymous — Mon, 15 Apr 2013 01:02:15 GMT

Just putting through a label today, and there's only two options for delivery instructions?!?!

There used to be heaps.

There's only two options now, None, and leave somewhere secure out of the weather.

What happened to leave a card if premises unattended?

Another Click and Send fail?

Re: Click and Send Delivery Instructions

digital*ghost — Mon, 15 Apr 2013 01:10:47 GMT

On Facebook, they reckon it's a glitch that will be fixed soon.

I doubt it though. Rumour has it they're also doing away with 'Do Not Safe Drop' stickers, so that if you don't want a package to be left unattended etc, you'll have to pay the $2.95 for signature on delivery.

If so, it's - IMO - among the worst of their latest changes.

Re: Click and Send Delivery Instructions Another gouge, they have to be joking!!!!!!

pineapplerose51 — Mon, 15 Apr 2013 01:46:45 GMT

This is just another example of squeezing us again, up with the postal charges, down with the service.

The don't safe drop has saved my butt severe times, I always opt for this if the item is going to a street address. AP contractors ignore the stickers and instruction, parcel not taken to Post Office and lost at least I can say that I have done my best by the buyer. A mistake on behalf of AP had them paying compensation to my buyer.

As a word of warning, don't drop these bags in the red post box, you have no proof of posting, yes you have the record that you raised a manifest but no proof that it was posted. AP will repay the postage but not for the goods inside the parcel. Paypal refunds your buyer because you can't prove you posted the item, no receipt.

I have become obsessive with my receipts, I keep them stuck in a book ordered by date, sure enough the time I had no receipt the buyer claimed non delivery, guess who's the bunny who paid.

This is the first time I have had a vent on the forum, between Ebay and Australia Post it is time the squeeze was felt the other way.

Cheers to all you happy happy Ebay sellers,

"may our lot improve and there be more than two people prepared to bid on our items and less sellers who think we run a looks-see business."

I love new Ebay buyers but how come they think it is ok to not pay, take ages to let you know that they need more time, grump at you when you have called them to say pay up, where in the hell have this lot come from??

Back to the cheery job of packing goodies.

pineapplerose, who if you sit still too long she will snap your pix and have you listed for 99cent (joke)

Re: Click and Send Delivery Instructions

travelling_agoraphobic — Mon, 15 Apr 2013 02:44:40 GMT

I hope they're right about it being a 'glitch'. I've won several battles with AP because my delivery instructions have been ignored. I would really have much preferred not to have to fight with AP in the first place, though.

Now that the only delivery option in C&S is to 'leave in a safe place', I have been leaving that part blank, then writing DO NOT SAFE DROP in red. I have then scanned and saved the C&S delivery labels as .pdfs, so if there is any problem with any of those parcels, I have proof of my delivery instructions. Yeah, it takes time, but I'm so sick of AP's hopeless service and lack of responsiblility, I'll fight them when I have to.

Re: Click and Send Delivery Instructions

putney32 — Mon, 15 Apr 2013 04:59:49 GMT

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Now that the only delivery option in C&S is to 'leave in a safe place', I have been leaving that part blank, then writing DO NOT SAFE DROP in red. I have then scanned and saved the C&S delivery labels as .pdfs, so if there is any problem with any of those parcels, I have proof of my delivery instructions. Yeah, it takes time, but I'm so sick of AP's hopeless service and lack of responsiblility, I'll fight them when I have to.

only problem I see there is that they will deny the claim on the basis you have chosen a delivery option that is no longer offered by Aust post..... :_|

Re: Click and Send Delivery Instructions

travelling_agoraphobic — Mon, 15 Apr 2013 09:20:02 GMT

I'll fight AP on that score if it comes to that.

Here are a couple of photos of what one Australia Post parcel contractor considers to be 'safe dropped'. Which is why I don't want any of my parcels treated in a similar manner

http://www.australiapostmonitor.me/safe-drop-parcel-minus-the-safe-bit/

Re: Click and Send Delivery Instructions

putney32 — Mon, 15 Apr 2013 09:55:21 GMT

to avoid ''safe dropping'' you now need to pay the extra $2.95 for signature on delivery.

yep, aust post is grabbing every cent they can

Re: Click and Send Delivery Instructions

mitty_2010 — Mon, 15 Apr 2013 09:55:32 GMT

Great answer pineapplerose51 ! Agree with you on all accounts lodging over the counter is very important for proof of postage and I have been placing the do not safe drop sticker on them because of the delivery option problem and I have been using Fastway couriers too and so far happy with their services .

Re: Click and Send Delivery Instructions

thecatspjs — Mon, 15 Apr 2013 12:40:36 GMT

only problem I see there is that they will deny the claim on the basis you have chosen a delivery option that is no longer offered by Aust post..... :_|

If you lodge at a Post Office as an agent for AP, then they are duty bound to inform you that your parcels are unable to safe dropped, and request delivery instructions be changed and not accept parcel if delivery instructions are not able to be followed 😄

Not 100% sure of course ..... but thats my story and I'm sticking to it....

Re: Click and Send Delivery Instructions

zanadoo_56 — Mon, 15 Apr 2013 14:07:37 GMT

AP contractors do ignore Do Not Safe Drop stickers on occasions - and I for one am glad. Unless the item I'm buying is of some fantastically high value, I'd rather it was delivered to my letterbox or if it didn't fit, left in an agreed place. I find it hard to get to my local post office (parking is hell) plus I have to take time off work so if AP are going to do more safe drops I'm all for it. Sign/registered delivery is a hassle if I'm not there to collect the parcel so I try to avoid sellers that use it.

It makes sense to use registered mail (or whatever is going these days) for expensive purchases, but there have been times I've had to take time off work, drive round and round the shops looking for a parking space then stand in a long queue (agony if you have osteoarthritis) for a $10-20 item. Grrrrrrr. No more!

Re: Click and Send Delivery Instructions

dickos-extreme — Mon, 15 Apr 2013 22:37:36 GMT

AP contractors do ignore Do Not Safe Drop stickers on occasions - and I for one am glad. Unless the item I'm buying is of some fantastically high value, I'd rather it was delivered to my letterbox or if it didn't fit, left in an agreed place. I find it hard to get to my local post office (parking is hell) plus I have to take time off work so if AP are going to do more safe drops I'm all for it. Sign/registered delivery is a hassle if I'm not there to collect the parcel so I try to avoid sellers that use it.

It makes sense to use registered mail (or whatever is going these days) for expensive purchases, but there have been times I've had to take time off work, drive round and round the shops looking for a parking space then stand in a long queue (agony if you have osteoarthritis) for a $10-20 item. Grrrrrrr. No more!

I do hear you. BUT, if it is left and gets stolen. Who do you blame?

I would guess the seller and would demand another be sent.

If you are one who would not blame the seller thats great.

But I am sorry most buyers will always blame the seller and we are the ones out of pocket.

I for one will always leave a "Do not safe drop" sticker or similar on all parcels I send that do not require a signature.

I DO NOT TRUST Aus Post any more.

Re: Click and Send Delivery Instructions

vnaill — Mon, 15 Apr 2013 23:27:40 GMT

Am I missing something here isn't there a tracking number with click & send? shouldn't that be enough?

Re: Click and Send Delivery Instructions

ambridgebuckskins — Mon, 15 Apr 2013 23:53:44 GMT

No, the tracking number is not enough because it will shows as scanned and delivered. As far as C&S are concerned, that parcel was delievered to the buyer. If you want them to trace it, you need to have paid for the siggie.

Have just been through this. The postie ignored the red safe drop sticker, didn't knock on the house door (customer was home at the time), satchel was left in the rain ontop of a broken mail box at the side of the street.

That tracking number shows as 'delivered'. C&S say there is nothing they can do (l asked).

C&S have also told me that its a 'glitch' and they are awaiting the technical team to work it out.

Believe it if you will. Dosen't sound like an issue that would take any decent IT mob more than a week to sort out.

Re: Click and Send Delivery Instructions

travelling_agoraphobic — Tue, 16 Apr 2013 01:10:34 GMT

zanadoo_56, why don't you get parcels delivered to work?

I'm in complete agreement with dickos - I will always add a Do Not Safe Drop sticker or message to parcels, unless I have been given written instructions from a customer about where the parcel can be left. In which case, they take responsibility if the parcel goes missing.

Re: Click and Send Delivery Instructions

zanadoo_56 — Tue, 16 Apr 2013 08:20:25 GMT

No I don't blame the seller (though I've had my suspicions about some 'oriental' purchases....and there was one other OS seller who addressed the parcel so badly that Aust Post couldn't work out who it was supposed to go to so in the end they sent it back...by sea). 😮 I have a good spot for leaving parcels, though occasionally I get a new (or possibly slack) contractor who doesn't play the game....so I don't hesitate to complain to Aust Post. Happily most of the time things are fine, though I thought the contractor who left a parcel 'in the usual place' when clearly I was home was being a bit silly. He had more to do leaving it, than simply knocking on my door. Very odd.

I wish I could get my parcels delivered to work but it is not permitted - and knowing how slow the mail can be just from one office to another, goodness knows when I'd get those US purchases. It is already a bit of a lottery when it comes to delivery times.

Re: Click and Send Delivery Instructions

steve.perry.supreme — Wed, 17 Apr 2013 01:34:34 GMT

I love it.

They increase the C&S fees and then take delivery instructions away.

Genius.

What a joke...

Re: Click and Send Delivery Instructions

steve.perry.supreme — Wed, 17 Apr 2013 01:35:33 GMT

Oh yeah, signed into the wrong account (I'm OP).

Re: Click and Send Delivery Instructions

lilymaydesigns — Wed, 17 Apr 2013 06:38:01 GMT

Waited for an AP parcel... overdue... enquired at the post office... no trace of it... tracking number showed it was posted... after that... nothing... puzzle to all!

I paid for a registered parcel, signature required.

Turned up later that day, no signature obtained, just put in my letter box by the postman with the ordinary mail, (I was home and saw him put it in the box).

Guess it slipped down the back of the AP couch.