topic Re: Item not received.... in Selling

Item not received....

saarzi — Wed, 09 Sep 2015 08:10:07 GMT

ok stupid question but my brain is fried this past month... I havent had an INR in alomst 12 months

I have an INR case open - happy to refund / send another one, thats not a problem. Yes Ill ask them their address etc to check it on Paypal.

But is there a way to work it so the case is closed without a defect? or is it an auto-defect even if the case is closed with the buyer happy?

Re: Item not received....

digupatin — Wed, 09 Sep 2015 08:49:30 GMT

Ask the buyer, who opened the INR case, to find the item in their purchase history.

From the 'More actions' drop down menu they should select 'Close this request'.

Re: Item not received....

digital*ghost — Wed, 09 Sep 2015 09:39:55 GMT

@saarzi wrote:

But is there a way to work it so the case is closed without a defect?

Refunding without the case being escalated will also do it.

I tend to do this now unless I have a reason not to. A couple of buyers have been disappointed because they wanted replacements, but the request system doesn't accomodate replacements in a formal or guided way (I really hope eBay changes that soon, as I would much rather send replacements), so I always send a message to explain exactly why I can't provide the full range of options I usually do.

Re: Item not received....

saarzi — Wed, 09 Sep 2015 09:54:33 GMT

ok thanks, I thought refunding did it, I just couldnt remember, its been a while!