topic Re: Changes Coming in Selling

Changes Coming

twyngwyn — Fri, 11 Sep 2015 00:35:35 GMT

http://l.reply.ebay.com.au/YesConnect/HtmlMessagePreview?a=RjEkG-v1KRqyQIiNqoXBCzZW&msgVersion=web

Re: Changes Coming

pennyforum14 — Fri, 11 Sep 2015 00:43:21 GMT

Maybe there's hope for us small sellers after all, no more defects from feedback and DSRs, woohoo!!!!

Sounds like the new guy might be a better fit for the role (I hope).

Re: Changes Coming

harley_babes_hoard — Fri, 11 Sep 2015 00:44:18 GMT

some great feedback changes, which are long overdue but I wish they would get rid of the MBG no questions asked carp which is really hurting sellers.

Re: Changes Coming

jfmgray — Fri, 11 Sep 2015 00:59:15 GMT

The on time shipping change may prove to be worse that all the defects they are removing. They are going to ask each buyer (or check on tracking) if the item arrived within the timeframmes that eBay/APO prescribe Its in the hands of your carrier to make sure you don't get defects. The possibilirties scare the socks off me.

Re: Changes Coming

harley_babes_hoard — Fri, 11 Sep 2015 01:05:57 GMT

They have already been doing that BUT here's the thing

you just increase your handling time out to 5 10 days which will give you more delivery time.

Re: Changes Coming

saarzi — Fri, 11 Sep 2015 02:09:07 GMT

Im glad they said "Improvements". Kind of acknowledging the DSR system is **bleep**.

Im a little worried about their new system though. No defects for negs? This is going to allow unethical sellers to tell buyers to take a hike when theres genuine issues, as long as you do it quickly, if the buyer doesnt open a case. And if they do open a case, just fix it in those circumstance. Either way, it still allows for really poor customer service, and leaves a small hole for unethical sellers.

I believe there should be defects for Negs, but no star defects.

Also - "No tracking information is available but your buyer responds positively to the new "item delivery" question, confirming the item was delivered by the estimated delivery date."

This worries me too. Buyers arent interested in checking dates. If they have an issue or believe they should have received the item within two days instead of the 10 that the seller specifies, they are still going to leave a defect. When I had postage on my items and posted SAME DAY, buyers still left defects for postage tims regularly. Thats why I changed to free postage.

I think long term, this will seem better for us as individual sellers, but worse for Ebays reputation due to the first point - and thats not good for any seller.

Re: Changes Coming

saarzi — Fri, 11 Sep 2015 02:15:04 GMT

That wont matter. You could have 10 days delivery time. The buyer can come in on day 20, having received the item on day 5, and say it wasnt delivered on time. if they believe it took longer than it "should have", regardless of being delivered according to pre determined dates, they will still leave a defect, as they always have.

Buyers arent going to take the time and effort to remember or check dates etc. just to leave a seller feedback in many cases.

Re: Changes Coming

dylan11235813 — Fri, 11 Sep 2015 02:48:34 GMT

I had an INR "case" opened 2 days ago and refunded straight away. A defect showed for cancelled transaction for a day and then dissapeared.I have had a similar thing happen with the there and gone before.

All ebay is doing is making it legit for some of the big box sellers (and no doubt others), they are manufacturing policies around them to suite. So come next year they are better and able to trade on a level playing field.........

Re: Changes Coming

harley_babes_hoard — Fri, 11 Sep 2015 02:54:26 GMT

If they leave feedback within the estimated time but indicate that they didn't receive it on time you will most likely be able to dispute it

Re: Changes Coming

digital*ghost — Fri, 11 Sep 2015 03:00:44 GMT

@jfmgray wrote:
The on time shipping change may prove to be worse that all the defects they are removing. They are going to ask each buyer (or check on tracking) if the item arrived within the timeframmes that eBay/APO prescribe Its in the hands of your carrier to make sure you don't get defects. The possibilirties scare the socks off me.

This is bothering me, too, since I primarily use large letters. Granted, a "late delivery" is not going to be a defect as such, and allows for a higher percentage, but I can't believe they still insist on retaining some kind of system that leaves (some) sellers entirely at the mercy of a buyer's click - by the sounds of it, it's all going to be automated and they won't even reconsider a 'late delivery' mark, defect or whatever they want to call it, if the buyer leaves FB before the ETA, confirming receipt of the item, but ticking the 'no' box.

What's more, I just don't even understand why it's necessary to confirm (with the buyer) whether the package arrived by eBay's (made up) ETA. If buyers have a problem with something, the majority of them will let the seller know one way or another, creating a problem that probably wouldn't be even a small issue, let alone a major one, in any other circumstance, is just plain idiocy in my book.

Re: Changes Coming

dylan11235813 — Fri, 11 Sep 2015 03:15:31 GMT

the whole handling time thing is a farse. I actually get customers saying items should arrive sooner, like it's canon. To qualify for the premium service it needs to be one day or less handling as well. Stop the white lies ebay and fix the postage system, oh waite, they couldn't fix it years ago. Ebay must have terbytes^2 of data that means nothing (or something) from 2 servers.

Re: Changes Coming

jfmgray — Fri, 11 Sep 2015 03:43:59 GMT

My main beef with the ontime postage is simply that it is not a reflection on me as a seller buit on the APO. I post every day - I can't do more than that. In no way can I fathom why I should be punished if the APO does not deliver on time. I have frequesnt questions from buyers asking about the item not arriving on time stated by eBay and buyers seem to understand that some delays do occur and its not the seller's fault. However these questions may turn into some form of defect/black mark - and how many of these do we need for our sales to be affected? THEN add the changes to letter deliveries (only delivering "standard" mail evey other day) and I get even more nervous. For both issues, the detail is needed so I can understand the potential impact.

I undersand that some sellers change handling times to 5-10 days to give themselves a greater delivery window, but as a buyer I would not purchase from a seller who did not post more frequently than 5-10 days.

Re: Changes Coming

harley_babes_hoard — Fri, 11 Sep 2015 04:08:51 GMT

I never even look at a sellers handling time as a buyer it just never comes into the equation, ever.

i am sure there are many buyers like myself that never look.

Re: Changes Coming

lyndal1838 — Fri, 11 Sep 2015 05:03:06 GMT

The only time I ever look at the seller's handling time is if the package has not arrived in what I consider a reasonable time.....which means I hardly ever look at the handling time.

Re: Changes Coming

bigbrickshop — Fri, 11 Sep 2015 07:31:55 GMT

I thought they removed the info showing sellers handling time ages ago. When I look at listings I can only see estimated delivery dates based on eBay and Aus Post's overly optimistic delivery times.

Re: Changes Coming

digital*ghost — Fri, 11 Sep 2015 08:42:23 GMT

@jfmgray wrote:
My main beef with the ontime postage is simply that it is not a reflection on me as a seller buit on the APO. I post every day - I can't do more than that. In no way can I fathom why I should be punished if the APO does not deliver on time.

That's just it, not all sellers will be, and that's why I have a problem with this system.

eBay, in their questionable wisdom, decided to put ETAs on all listings on behalf of sellers, putting in the finer print that it's just an estimate. Unsurprisingly, the ETAs often became expected due dates. And now eBay are treating them like one too, so in a nutshell they're making promises to buyers based on something neither eBay nor the seller has genuine control of, and holding sellers accountable if eBay's promise is not met (in some circumstances, of course).

If a seller can prove (via tracking) that they shipped within their handling time, eBay will accept that the delay was no fault of the seller, and they won't get whacked with eBay's proverbial stick. If a seller can't prove they posted within their handling time, suddenly eBay automatically assume the delay has to be the sellers fault.

I question this, on several grounds. Ok, fine, I can't prove I posted it within my handling time, but eBay can't prove I didn't, so why do they get to damage my account standing on what is ultimately an unsubstantiated assumption (insert "their site, their rules" replies here).

Re: Changes Coming

go-tazz — Fri, 11 Sep 2015 08:45:57 GMT

@bigbrickshop wrote:
I thought they removed the info showing sellers handling time ages ago. When I look at listings I can only see estimated delivery dates based on eBay and Aus Post's overly optimistic delivery times.

Click on the Postage and payment tab and it's above the Return policy.

Re: Changes Coming

harley_babes_hoard — Fri, 11 Sep 2015 11:42:43 GMT

This is all mine says

* Estimated delivery dates
- opens in a new window or tab
include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment
- opens in a new window or tab
. Delivery times may vary, especially during peak periods.

It doesn't actually give the handling times just a delivery on or before date.

Re: Changes Coming

harley_babes_hoard — Fri, 11 Sep 2015 11:55:00 GMT

@pennyforum14 wrote:
Maybe there's hope for us small sellers after all, no more defects from feedback and DSRs, woohoo!!!!

Sounds like the new guy might be a better fit for the role (I hope).

http://www.ecommercebytes.com/cab/abn/y15/m09/i11/s01

http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2015/9/1441887819.html

Re: Changes Coming

lane-ends — Fri, 11 Sep 2015 12:12:38 GMT

The dumb thing is event sellers who use trackable parcels will not be safe dropping them in a street box. The result is rather than being able to ship ASAP (I do this numerous times a day) they are supposed to wait until they can cart the lot to a post office. This will ultimately slow shipping and almost definately negate the ability to offer 1 day handling..How does this benefit Ebay and or buyers?

But big sellers will most likely have AP courier pick ups, so it wont affect them.. Just another subtle nail in the coffin for small sellers