topic Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell. in Selling

Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

hutch_hendr — Sun, 20 Sep 2015 02:19:59 GMT

I am no longer getting the option to automatically relist 3 times if my item does not sell, is anyone else having this problem, or can you tell me why. I have been selling for many years.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

cathyjoyjoy — Sun, 20 Sep 2015 04:03:40 GMT

There has been a number of threads about this particular topic. If you do a search here you'll find some interesting solutions that might woirk for your ID [seems to be ID-specific]. It seems as though it is different for everyone. Some say they haven't seen the option to automatically relist since their sales have increased (I was actually told once by an ebay person that once you reach a certain level of sales that it stops ...... hasn't happened for me and for many others).

Some have found if you are creating a listing from scratch that the option should be there and if it isn't, try "save for later", then edit .... save again .... edit again ..... sometimes this works.

If you are relisting an unsold item, always make sure you "edit listing". You might find the option comes available again.

Having said that, some members have found they lost their "automatic relist" option some time ago and it has not returned no matter what action is taken.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

lyndal1838 — Sun, 20 Sep 2015 04:04:59 GMT

It was a limited time promotion aimed at low volume sellers. Maybe your turnover now makes you ineligible.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

chameleon54 — Sun, 20 Sep 2015 04:25:12 GMT

Some suggestions from members in the past where that the maximum limit for recieving the offer was around $10,000 in sales PA. My private account usually sells more than this and had never had access to the offer. Around 3 months ago, my annual T/O dropped below $10,000 for a few weeks as I was spending my time away from ebay due to other commitments. During this period I recieved the 3 free relists for the first time ever. This increased sales and within a few weeks my turnover lifted and the offer was again, no longer available. I have had solid sales in the last couple of months and have not been offered the free relists.

In short, I,m not sure if I recieved the offer because my sales and listing activity fell away for a period or because I dropped below the mythical $10,000 annual sales threshold, but something triggered the 3 free relists offer to be available to my account for a few weeks at least.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

collect247 — Sun, 20 Sep 2015 05:50:36 GMT

If you sold $12000 and over or 100 sales then you don't qualify anymore as you are classed as a power seller.

So as long as you're a power seller you will not receive the 3 free re lists.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

heihachi_73 — Sun, 20 Sep 2015 07:32:22 GMT

@ hutch_hendr: Just wait a few hours or so (or a day at worst) and it should reappear. The same thing happens just about every week.

@ lyndal1838: I highly doubt someone with who has just cracked 100 feedback would have hit such a limit with items being sold in the tens of dollars!

The "Automatically relist 3 times for free" option is not a limited time promotion per se* - the recent promotion was for 100 free listings (e.g. no insertion fees), which are added to the 40 that non-stores are given, and then vanish after five days or so, leaving you with what's left of your initial 40 once again.

* The 40 free listings and 3 free relists on every item are both pretty much guaranteed every single month for small sellers (which can include Top Rated PowerSellers too), until eBay decides to change the game and kick out all the casual sellers. When the 40 free listings do disappear, or drop to only 20 or something equally useless, my selling account will probably go into hibernation.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

collect247 — Sun, 20 Sep 2015 07:52:38 GMT

You are totally incorrect,all sellers that have achieved 100 sales or $12000 are excluded from the 3 free relistings.

I complained to ebay about this and that's what I was told.

I haven't had the 3 free relist for over a year now because I'm a power seller.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

heihachi_73 — Sun, 20 Sep 2015 08:31:34 GMT

I have heard of the 100/$12000 limit before however (the limit of 100 sales is mostly likely just a way for them to push you towards a store account, then you get Good 'Til Cancelled instead of having to put up with 10 day BINs); it just didn't cross my mind with the OP's account, which only has 100 feedback and lower-value items (<$100) in the feedback history.

I haven't lost my 3 relists (yet) and I have PowerSeller status, but I will add that I rarely get above 50 sales per month (I have most certainly had more than 100 sales since opening my account many years ago), so that might explain it. Currently I'm stuck with 90-odd games that no-one seemingly wants and no freebies left, so I'm sitting it out until next month. Not paying $1.50 each to list games worth $2-$5 that sit there doing nothing for months on end. Maybe if the insertion fees were 10 cents... Don't know why listing on a website costs that much anyway, it should be put into your fees if anything, not as a surcharge (rival ATM "operator fees", sigh) - it isn't like there is a 1000 page eBay Australia magazine at your local newsagent every month (and if there was, it would probably be full of Target, Kmart and Big W stock anyway!)

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

collect247 — Sun, 20 Sep 2015 11:20:22 GMT

I was frustrated as too why everyone I knew was still getting the 3 free relists so I contacted ebay and demanded that I receive them also but ebay told me that that will never happen as I have had more than 100 sales and also sold over $12000 and this acheivement only needs to happen once and then you loose the 3 free relists.

I asked what so once I acheive power status then I no longer qualify,yes was ebays answer.

I said well there are power sellers on ebay that are still getting the 3 free relists and ebay CS said well if they are then soon they will not.

And feedback score has nothing to do with how much you think a seller has sold or earned in sales because not every buyer leaves feedback if they did I would have triple the amount of feedback score that I have at the moment.

IMO I think that ebay are favouring some sellers than others hence why lots of power sellers still have the 3 free relists.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

phorum_junkie* — Sun, 20 Sep 2015 11:48:56 GMT

When mine first went AWOL on one id and I contacted ebay I was told that I had lost them because of incresed sales, many others on the boards were told the same thing however some were told it was a glitch. Three days later they mostly reappeared and stayed there until I stopped selling in April. The few where it was not showing it appeared if I clicked on revise.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

egglesdtp — Sun, 20 Sep 2015 12:58:13 GMT

@collect247 wrote:
If you sold $12000 and over or 100 sales then you don't qualify anymore as you are classed as a power seller.
So as long as you're a power seller you will not receive the 3 free re lists.

I'm sure I answered your assertion in a post not that long ago, but I'll say it again. I AM a power seller, but still get the 3 free relists.

Mind you, I don't make $12K, but I have made over 100 sales in the last year. So interpret that as you will.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

egglesdtp — Sun, 20 Sep 2015 13:02:22 GMT

@collect247 wrote:
You are totally incorrect,all sellers that have achieved 100 sales or $12000 are excluded from the 3 free relistings.
I complained to ebay about this and that's what I was told.
I haven't had the 3 free relist for over a year now because I'm a power seller.

And I repeat, I am a powerseller, I have sold more than 100 items but I have NOT achieved $12K in sales. So whoever told you this at ebay were wrong (so what else is new?).

However, I think that if you are selling over $12K worth in a year, then that is the primary reason for not getting the free relists, as this is the only criteria I don't qualify for..

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

heihachi_73 — Sun, 20 Sep 2015 20:44:40 GMT

Do you get the free relists if you sell more than 100 items in a single month? I have a feeling the limit of 100 items before the relists disappear might be a monthly limit rather than all year long. I have no trouble listing 100-odd items when the free listing bonus pops up every now and then, but actually selling them is a completely different story! It would also help if people would push up my feedback if they are happy with the product; alas, only about 1 in 10 actually bother leaving anything at all unless it's a message about an item or to cancel. No news is good news and all (no feedback at all means no negatives either), but I'd rather get further away from 0 as possible too; if no-one left feedback, we'd all be stuck at zero with a limit of ten items per month!

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

*tippy*toes* — Sun, 20 Sep 2015 22:34:52 GMT

Another possible solution I've seen on here is clear out your cookies and cache in your browser and then restart your browser. I've done that in the past and it sometimes works. Possibly already mentioned by someone else, when relisting, always select the edit option as opposed to just relisting with no edits. You don't have to make any changes. List the item anyway, make a note under it saying to revise later. Often if you go back a few hours or a few days later and you revise, the box will reappear. I find sometimes after I've relisted 10 or 15 items one after the other it will disappear. I go back later and it reappears. Sometimes trying a different browser can help too.

As for the rest of the discussion about the powerseller, 100 sales and $12,000. I do recall reading on here that it's 100 sales AND $12K, not OR. I sell well over 100 items a year, am a powerseller, but have never made $12K. I haven't been coming here long, but I already know that I would take the word of an experienced, long term member over someone from customer service.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

cathyjoyjoy — Sun, 20 Sep 2015 22:56:18 GMT

......, particularly when eBay customer service are so definite regardless of their completely different answers each time, yet here on the boards there are individual variations around this issue, ranging from editing, revising, clearing cookies, change browser, wait a few hours, sign in again, restart device, etc, etc.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

collect247 — Sun, 20 Sep 2015 23:40:49 GMT

Like I said some sellers are still receiving them but I'm not and yes it's 100 sales or $12K in a year.

So please let me know how I can argue my case against ebay to allow me the same privelage as you and others?

Ebay told me any seller that has those figures will not receive the 3 free relists,so more lies from ebay and yep what else is new indeed.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

*tippy*toes* — Sun, 20 Sep 2015 23:45:54 GMT

@cathyjoyjoy wrote:
......, particularly when eBay customer service are so definite regardless of their completely different answers each time, yet here on the boards there are individual variations around this issue, ranging from editing, revising, clearing cookies, change browser, wait a few hours, sign in again, restart device, etc, etc.

There are so many variations because those variations have all worked for individuals in one way or another. What customer service says doesn't work and isn't correct, as is evident by all the threads on this subject when people have been told the same or similar furphies by ebay, only to discover that what they were told is wrong.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

egglesdtp — Mon, 21 Sep 2015 00:58:46 GMT

@heihachi_73 wrote:
Do you get the free relists if you sell more than 100 items in a single month?

Good grief, no, I don't sell 100 items in a single month. I'd be lucky to sell 100 items in 4 months.

We need to clarify this 100/$12K business - does it apply to a single month? a year? (which is what I assumed) or some other time frame?

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

egglesdtp — Mon, 21 Sep 2015 01:05:19 GMT

@collect247 wrote:
Like I said some sellers are still receiving them but I'm not and yes it's 100 sales or $12K in a year.
So please let me know how I can argue my case against ebay to allow me the same privelage as you and others?
Ebay told me any seller that has those figures will not receive the 3 free relists,so more lies from ebay and yep what else is new indeed.

Quite honestly, I think somewhere you've been told a furphy. There must be plenty of people who have sold 100 items in a year (but probably not so many would turn over 100 items a month) who get the free relists.

If there is any truth to what you've been told, I still think it must be the annual turnover i.e. if it exceeds $12K (which means you're doing rather well), that stops the free relists.

But of course that doesn't make sense at all. You would think that the more listings there are on ebay - whether they come from the 40 free per month, the occasional 100 freebies, or the 3 free relists, they should be encouraging them, as the more sales, the more ebay makes in fees. But then ebay have never been logical.

Re: Hi, I no longer am getting the option to automatically relist 3 times if my item does not sell.

collect247 — Mon, 21 Sep 2015 01:30:53 GMT

It's 100 sales per year not 100 items because you can sell 100 items in one listing.

And it's $12K within a year and because I have sold $12K within the first year selling on ebay I was then classed as a power seller,but mind you this was over 16 months ago and since then I have only sold just over $2K so surely I shouldn't be classed as a power seller anymore? you would think so but ebay told me that once I reached the $12K mark then it stays with me,but I said how the heck does it because I have sold hardly anything in the past 16 months compared to the first 12 months.

Not getting any real answers from ebay regarding this matter except sorry but you don't qualify for the 3 free relists anymore blah blah.