topic Re: WHAT WOULD YOU DO in Selling

WHAT WOULD YOU DO

joethenuts — Sun, 27 Sep 2015 23:44:05 GMT

this happened to my daughter, what would you do

she purchased 3 separate small items that was $4.00 each with free postage that went into a large letter $1.40 very light weight .

now what would you do as a seller they can all fit and weigh in a large letter under the 125g weight would you send it in 1 large letter or separately or send it in 1 large letter and give a refund for postage or no refund

Re: WHAT WOULD YOU DO

bakeandfry — Sun, 27 Sep 2015 23:47:50 GMT

As a buyer, i really dont care how it gets sent, if i make three seperate purchases with a seller all i expect is for them to send the items, end of story.

Re: WHAT WOULD YOU DO

cq_tech — Mon, 28 Sep 2015 00:16:59 GMT

Makes little difference AFAIC. As they are being sent at letter rate there is no seller protection, and if the items are listed as "free postage" it could be argued that there is no excess postage to refund.

Anyway, the proper time to be querying this is prior to placing the order. Contact the seller and ask if they're prepared to send all 3 items in the same package at a reduced charge, but with retail prices of only $4 I can't imagine the seller would be getting rich in a hurry.

Re: WHAT WOULD YOU DO

colic2bullsgirlore — Mon, 28 Sep 2015 00:18:48 GMT

Con, It was Roula, Toula, Soula, Voula, Foula or Agape? Is it is Apage then you should not be talking of it is maybe sand the paper for the chin it is? Would I? it is refund because for free is 3 times for free is free refund?
Agape sheeza not gunna be happy... cupppla days
[Mareka]

Re: WHAT WOULD YOU DO

cathyjoyjoy — Mon, 28 Sep 2015 00:23:55 GMT

.............. ok, that's it !!!!! It's too weird here now ......

Re: WHAT WOULD YOU DO

bakeandfry — Mon, 28 Sep 2015 00:36:22 GMT

Fyi: large letter weight can be up to 500g

Re: WHAT WOULD YOU DO

digital*ghost — Mon, 28 Sep 2015 00:43:26 GMT

@joethenuts wrote:
this happened to my daughter, what would you do
she purchased 3 separate small items that was $4.00 each with free postage that went into a large letter $1.40 very light weight .
now what would you do as a seller they can all fit and weigh in a large letter under the 125g weight would you send it in 1 large letter or separately or send it in 1 large letter and give a refund for postage or no refund

Don't you have better things to do with your time than this? Seriously?

Here's what I would do as a buyer - expect my items to be sent, at no additional cost to me. End of. How they arrive is completely and utterly irrelevant. If I bought them all separately, and then requested an invoice, you do realise the seller has no way to discount the total on free post items, right? And why the heck are you ssuming some kind of refund should be due? Maybe the seller's $4 free-post pricing accounts for multiple purchases already. Maybe almost all of their buyers purchase several items at once, so they priced their stuff at $4.00 free post instead of $5 free post - ever think of that?

And I'll tell you something else.... I have purchased several items from several different sellers on eBay, who I know full well represent the same major company. They're not all free post items (but each one does have their own P&H discounts set up), and they all get sent in a single package. I have never even considered asking for a refund on postage costs, I just don't care enough about 50c, 70c, or whatever it might actually be, to waste my time even thinking about it let alone asking for it.

Good grief.

Re: WHAT WOULD YOU DO

joethenuts — Mon, 28 Sep 2015 00:46:25 GMT

to bake we are talking about a 125g letter for $1.40 not a 500g letter what would you do as a seller

Re: WHAT WOULD YOU DO

joethenuts — Mon, 28 Sep 2015 00:52:31 GMT

for a start digi i am asking for what you would do , i have never said [what the seller should do , ] and dont you have better things to do than reply , you dont have to ,or is it in your blood . if you want to answere the question do if you dont then dont very simple.

these threads are not about you , its up to the posters to yes or no.

Re: WHAT WOULD YOU DO

digital*ghost — Mon, 28 Sep 2015 01:04:52 GMT

@joethenuts wrote:
for a start digi i am asking for what you would do , i have never said [what the seller should do , ] and dont you have better things to do than reply , you dont have to ,or is it in your blood . if you want to answere the question do if you dont then dont very simple.
these threads are not about you , its up to the posters to yes or no.

I didn't make the thread about me, I just don't get why this issue is actually an issue. It's up to each seller to decide how to price items and how they handle the postage of items. Examining other seller's pricing (and/or reasoning behind it) is problematic because all you can see as someone who is not the seller is the end-price.

It's pointless to try and pose what I suspect is an ethical hypothetical when you can't even presume the full circumstances. You simply can't assume that 3 x $4 free post items automatically means more postage has been paid than necessary if the seller combines into a single package, because you have absolutely no idea what portion of that $4 was allocated to postage costs.

You want an answer to your question, well, I don't do free post. I do get a lot of buyers purchasing several items and paying for them separately. If I combine into a single package I refund the excess postage costs, but that is a completely different scenario, since the postage cost is accounted for separately from the item price.

Re: WHAT WOULD YOU DO

bakeandfry — Mon, 28 Sep 2015 01:20:54 GMT

Joe, i was refering to your op, where you stated a large letter coming in at under the 125g mark, $1.40 letter is a large letter and can carry 500g.
so in basic english, i was just correcting you

Re: WHAT WOULD YOU DO

clarry100 — Mon, 28 Sep 2015 01:23:04 GMT

All our items are listed as FREE post.

When buyers purchase multiple items they typically do so in multiple transactions as well.

This costs us an extra 30-cents for each additional transaction when paid via PayPal.

So we will typically combine them into a single package if they will fit, otherwise more than one. Or even into a 500-gram satchel if the order is large enough. We can and do decide how we mail it out.

We usually don't refund any postage cost difference as the listing says FREE. The buyer sees that up front. Nobody has ever asked us the question will there be a discount on postage for multiple items. As posted above by DG there is no discount mecahnism available via ebay invoicing anyway when items are listed as FREE psotage.

If asked do we do discount for bulk orders then that is a different matter and we will negotiate a price that way.

Sometimes if a buyer buys enough multiple items, say over $50 worth, and they pay in a single transaction we will include an extra bonus item or two for them. Normally we get back good feedback and/or a thank you note for that.

We have never had any complaints along these lines, this is just the way we handle this situation.

Re: WHAT WOULD YOU DO

joethenuts — Mon, 28 Sep 2015 01:24:38 GMT

its not hypothetical at all , its straight forward only 3 answeres send separate or send in thesame 1 package or refund difference for combined postage. if you cant say 1 of those dont reply . i have never said at this stage whats right or wrong i am after some opinions on what would you do also your point about sellers price things for multiple goods is not the case 3 complete different items ,i never said they were the same

Re: WHAT WOULD YOU DO

joethenuts — Mon, 28 Sep 2015 01:30:39 GMT

clarry no mention of paypal no mention of a larger letter or a larger satchel in the op.

just a simple send sep or send in the same 125g letter or refund which one would you do.

if it helps everyone 3 different products 3 different prices all free post.

Re: WHAT WOULD YOU DO

collect247 — Mon, 28 Sep 2015 01:32:44 GMT

Postage was free so what refund are you suggesting the sellers gives?

Re: WHAT WOULD YOU DO

cmcoins2000 — Mon, 28 Sep 2015 01:35:17 GMT

Throw it to me - throw it to me - throw it to me.

I get it.

It is a trick question.

Re: WHAT WOULD YOU DO

joethenuts — Mon, 28 Sep 2015 01:37:25 GMT

when did i say i was expecting a refund all i am asking is what would you do ,send 3 sep parcels send it all in the same cost parcel and would you refund the buyer

Re: WHAT WOULD YOU DO

collect247 — Mon, 28 Sep 2015 01:41:52 GMT

You said it in your OP

And refund the buyer what?

It was free postage so it's whether the seller is going to save money by sending all in one parcel or seperately,nothing to do with the buyer.

Re: WHAT WOULD YOU DO

digital*ghost — Mon, 28 Sep 2015 01:44:19 GMT

@joethenuts wrote:
i have never said at this stage whats right or wrong

That's because you can't. Newsflash - you are not the arbiter of moral justice.

If you tried to, you would be thinking you have the right to judge another seller's business model, and you don't have anywhere near enough information (not to mention the right) to do that. Surely you've been in business long enough by now to realise that not everyone will (or even can) have a business model that 100% mirrors your own practices and expectations.

And by the way, my posts are on topic, and I can choose if and how I respond, as well as what I respond to.

Edited to add - and really joe, why does it even matter what another seller would do. If you can accept that ebay's practices are ok no matter what and you just have to deal with their decisions, why can't you do the same for other sellers, hmmmm?

Re: WHAT WOULD YOU DO

bakeandfry — Mon, 28 Sep 2015 01:43:09 GMT

@joethenuts wrote:
its not hypothetical at all , its straight forward only 3 answeres send separate or send in thesame 1 package or refund difference for combined postage. if you cant say 1 of those dont reply . i have never said at this stage whats right or wrong i am after some opinions on what would you do also your point about sellers price things for multiple goods is not the case 3 complete different items ,i never said they were the same

how is the seller suppose to refund the difference if its "free postage", or are you diliberatly trying to antaginise people?