topic Re: How to prevent buyer from paying for items individually on a combined invoice in Selling

How to prevent buyer from paying for items individually on a combined invoice

yambansw — Wed, 07 Oct 2015 00:29:46 GMT

I sent a buyer a combined invoice for 4 items but they paid for each item individually. Can I prevent this from happening?

Re: How to prevent buyer from paying for items individually on a combined invoice

bakeandfry — Wed, 07 Oct 2015 00:38:17 GMT

Nope, you cant prevent it from happening

Re: How to prevent buyer from paying for items individually on a combined invoice

digital*ghost — Wed, 07 Oct 2015 01:08:14 GMT

@yambansw wrote:
Can I prevent this from happening?

As above, not really, because eBay don't really make it the most intuitive thing to do (hence pestering eBay until they - hopefully - make it so couldn't go astray :D).

I try to encourage single payments wherever possible, and spread the message to buyers as much as I can, due to app issues and eBay encouraging 'pay now' as soon as someone clicks 'Buy It Now'. i.e. Explain how to pay for all items together, when they message asking thinks like if I combine postage etc.

This sort of thing should be a fundamental, completely intuitive part of every retail website, and shouldn't need a tutorial, but that's eBay for ya.

Re: How to prevent buyer from paying for items individually on a combined invoice

joethenuts — Wed, 07 Oct 2015 01:17:26 GMT

i cant see any magor problems from paying each one . i had one the other day 15 items and she paid each one separatly ,very strange i thought but hey everyone to there own. she brought 10 in a row then brought 1 at a time every few hours .

Re: How to prevent buyer from paying for items individually on a combined invoice

digital*ghost — Wed, 07 Oct 2015 01:29:24 GMT

@joethenuts wrote:
i cant see any magor problems from paying each one .

Really? Methinks you're not looking hard enough.

Or perhaps it's more a case of not thinking objectively enough, and/or outside of your own situation.

The issues that have the potential to cause problems are primarily because buyers usually don't want to checkout separately and pay full postage on each item, it's time consuming and potentially expensive when postage is involved, but they do it because they don't see any other way to go about it. This sort of rigamarole can turn buyers away from the site all together (huge problem).

Separate payments will require separate packages if the seller wishes to qualify for seller protection - the buyer usually wants one package. Problems there, which can range from minor to major.

FVF is charged on each individual postage rate, often significantly more than 1 lot of postage, and eBay (officially) do not credit that fee if you refund the excess postage. Problems there again. Potentially expensive ones.

Re: How to prevent buyer from paying for items individually on a combined invoice

imastawka — Wed, 07 Oct 2015 01:43:29 GMT

If they pay by paypal it's 30c fee for every payment too

That can be expensive with a $2 item for instance

Re: How to prevent buyer from paying for items individually on a combined invoice

joethenuts — Wed, 07 Oct 2015 01:51:02 GMT

what postage discounts this seller offers free postage no fvf on separate postage , i can understand if the seller offered discount postage , but the seller does not .

the only diference is the seller pays a 30c paypal fee on all the items , but thats in the price anyway ,

also separate parcels can be better in the long run , for instance what happens if the 4 items were sent together and only 3 of them in the parcel. what happens next on tracking .

Re: How to prevent buyer from paying for items individually on a combined invoice

digital*ghost — Wed, 07 Oct 2015 02:06:20 GMT

@joethenuts wrote:
what postage discounts this seller offers free postage no fvf on separate postage , i can understand if the seller offered discount postage , but the seller does not .

the only diference is the seller pays a 30c paypal fee on all the items , but thats in the price anyway ,
also separate parcels can be better in the long run , for instance what happens if the 4 items were sent together and only 3 of them in the parcel. what happens next on tracking .

Has anyone ever told you that sometimes, your exceptionally focused tunnel vision can be really frustrating?

If not, consider that they have now.

My post was actually pointing out the potential problems applicable to lots of different sellers. Thousands, probably millions, not just one.

-But- if we just look at the seller's listings (as opposed to paying attention to their post, which indeed implies separate payments are a problem, despite you not seeing it), you should also be able to see that alongside auctions, their BIN items have the Best Offer function.

What if they accept discounted prices on multiple items from the same buyer, on the understanding a single payment will be made (thus only 1 PayPal fee, and 1 [outgoing] postage cost for all items)?

Re: How to prevent buyer from paying for items individually on a combined invoice

joethenuts — Wed, 07 Oct 2015 02:19:47 GMT

for a start my post was to the op which stated [I sent a buyer an invoice but they paid separatly . have a look at what the op has asked she did not ask if next week somebody brought this and brought this at auction or bla bla ,,

dg please stick to the question the op asks, not what might happend if it rains or shines.

and if you want to answere the question what happens if only 3 items in the parcel instead of 4,

and if you want to answere the ops question its a simple [no] not if ebay does this or does that.

Re: How to prevent buyer from paying for items individually on a combined invoice

imastawka — Wed, 07 Oct 2015 02:23:16 GMT

Does the word belligerent belong here?

Re: How to prevent buyer from paying for items individually on a combined invoice

joethenuts — Wed, 07 Oct 2015 02:29:01 GMT

just stick up for the rights of posters here. please stick to the post thanks have a nice day pal

Re: How to prevent buyer from paying for items individually on a combined invoice

*tippy*toes* — Wed, 07 Oct 2015 02:29:13 GMT

Answering your question about there only bein 3 instead of 4 is not part of the topic. Please stick to the actual topic.

Re: How to prevent buyer from paying for items individually on a combined invoice

joethenuts — Wed, 07 Oct 2015 02:31:35 GMT

for a start madam i was answering dg as he or she stated that it would be better if all items were in the same parcel,

so mind your own business and ask questions related to you, madam

Re: How to prevent buyer from paying for items individually on a combined invoice

dotm2004 — Wed, 07 Oct 2015 02:33:39 GMT

Hi yansban,

I think it's when you pay on your mobile ? I have had a couple of buyers who ask that I wait for payment until they get to their computer. Otherwise, they have to pay for each item separately. 🙂

Re: How to prevent buyer from paying for items individually on a combined invoice

digital*ghost — Wed, 07 Oct 2015 03:05:20 GMT

Joe.... wut?

There's so much wrong with what you're saying, I don't even know where to begin. >_>

I'll try and keep this nice and simple. Your reply was to the OP, but it began with saying you don't even see the problem. That doesn't answer or address the question in the OP at all, does it? So don't even try to dictate to me what I can respond to, or how, when you don't even stick the the points you ask others to, that just makes you a hypocrite and seriously undermines everything you say (i.e. I am having a great deal of difficulty taking you seriously right now).

I replied to you, specifically, to point out some of the problems separate payments can cause, because you said you couldn't see them. If you don't want people to point out and/or explain things you don't understand, perhaps you might want to consider not posting all the things you don't see and/or understand. (This is just a suggestion, I don't care either way, but be warned that every time someone posts about something, and your response suggests you don't understand it, you should prepare yourself for replies that attempt to explain things directly to you, usually from perspectives you indicate you haven't even considered).

The OP doesn't even mention how the items were purchased, whether a lower offer was accepted etc. What I said is called an example of a possible scenario in which unexpected separate payments could cause issues for the OP. One your post indicated you hadn't considered, so again, I was trying to get you to see things from the OP's perspective. Rains or shines? What are you talking about?

I didn't answer your question about 3 items in a parcel because it doesn't even make sense. What happens next on tracking...? I mean seriously, what the? Tracking (for the most part) doesn't indicate contents let alone quantity, so if you do want an answer. Nothing. Nothing happens next on tracking. My post, by the way, said buyers usually want one package, for various reasons. That's a consideration for the buyer, not the seller, but it's not like an issue can't be resolved very easily if a package is supposed to contain 4 items and there's only 3. Even if the seller won't help, other options for this specific scenario are provided to help buyers.

Lastly...

"dg as he or she stated that it would be better if all items were in the same parcel"

Ummm, no I didn't. Stop making things up to try and suit your argument. It's all here in black and white so it doesn't even have a chance of working. I'll repeat, for your convenience, I said "buyers usually want one package".

Ok? Ok.

Re: How to prevent buyer from paying for items individually on a combined invoice

joethenuts — Wed, 07 Oct 2015 03:12:51 GMT

i cant help it ,if you do not understand the op , please stick to responding to the op ,and not me.

i started asking the op a question not you for a start , but what else can i expect .

have a nice day ,

Re: How to prevent buyer from paying for items individually on a combined invoice

egglesdtp — Wed, 07 Oct 2015 03:13:12 GMT

Most of my items have a separate postage cost, so if a buyer purchases more than one item, they can save themselves a considerable amount on postage if they wait for a combined invoice. e.g. if their items can be posted together in one 500g satchel instead of two or more separate ones. I know this reduces seller protection, but it is a chance I am prepared to take. And most buyers appreciate the savings in cost.

However, to encourage buyers to wait for a comnbined invoice, I have now started including the following in my descriptions: "If purchasing more than one item, please wait for an invoice with combined postage before paying " Not sure if it is going to work however. And it assumes they actually read the description.

But if they don't wait, and have paid for more than one lot of postage, when all their purchases can be sent for a much cheaper cost than the individual invoices, I refund the difference less the 30 cents for each separate PP payment, and also deduct a small amount from the refund to cover part of FVF, as I don't expect to get reimbursed by ebay,.

Re: How to prevent buyer from paying for items individually on a combined invoice

joethenuts — Wed, 07 Oct 2015 03:18:12 GMT

you are a perfect seller, the trouble is not enough like you around,

also in this case the seller sells her items with free postage.

thank you for your post , vert truthful person

Re: How to prevent buyer from paying for items individually on a combined invoice

digital*ghost — Wed, 07 Oct 2015 03:29:19 GMT

@joethenuts wrote:
i cant help it ,if you do not understand the op , please stick to responding to the op ,and not me.
i started asking the op a question not you for a start , but what else can i expect .
have a nice day ,

I presume this is an attempt at insulting me (suggesting I don't understand the OP). Not a good one and won't work.

I'll respond to whoever I want to. Unless the mods stop me from posting here all together. Don't like my posts? Don't read and/or respond to them.

What you can expect, on a public discussion board, is that people will discuss what is said, including the things you say. Get used to it and stop trying to prevent it, you'll never be able to.

Re: How to prevent buyer from paying for items individually on a combined invoice

joethenuts — Wed, 07 Oct 2015 04:12:59 GMT

please i dont want to say it again please keep to the ops post thanks dont address to me. thanks goading me wont work i am a stumond person , hows that for spelling.