topic Re: please help in Selling

please help

joethenuts — Thu, 08 Oct 2015 20:41:31 GMT

please help ,[ from active seller ids only ]. can you explain if sending multiple items how does ebays policy go with being tracked.

if 1 of the items is not there , for instance sellersends all items in 1 package ,for saving the buyer postage , but 1 item is missing .

as i know pretty much if its tracked and it gets there ,its in the seller favour , but if its not tracked its in te buyers favour thank you and please only reply if you are a current seller ids only with at least 99% feedback thanks.this info would be very helpfull for a friend of mine.

Re: please help

collect247 — Thu, 08 Oct 2015 21:09:45 GMT

Without tracking then ebay can be asked to step in and investigate and refund the buyer under their descretion but still may reimburse the seller for the refund.

But Joe can you tell us who is being dishonest here the seller or the buyer?

Re: please help

joethenuts — Thu, 08 Oct 2015 21:18:42 GMT

hi crow my friends the seller , and has not been sent yet , all items were sold sep with a 500gram satchel , buyer has asked for combined postage which is fair enough , and can all go in a 3 kg bag, so there is tracking . but seller who spoke to me last night asked , what if the buyer when they get the package say an item is missing, what would be ebays stance on that , as i could not answere the question , because he is now thinking sendind separate tracking items he woud be better covered , which makes sence , but it also makes sence for the buyer to have cheaper postage. thanks

Re: please help

cathyjoyjoy — Thu, 08 Oct 2015 21:29:08 GMT

From what I learned on various discussion here and on Facebook, if a buyer wants to claim an item is not as described (part missing, shoelace missing, only 2 of 3 included) ........ well, it's only the buyer's word against the seller's. It's a case of "seller beware". However, most people are honest and if the seller sends all 3 items, whether separately or combined, then the seller's job is done. How the buyer "receives" that is always the unknown.

That's just my take on that.

Re: please help

bakeandfry — Thu, 08 Oct 2015 21:36:22 GMT

Why not get your friend to ask this on the boards?

Re: please help

joethenuts — Thu, 08 Oct 2015 21:38:52 GMT

thanks cathy its just that this seller is small time used goods and last month sent an item without tracking and bla bla buyer said did not get , so full refund . and now will not put an item up whithout tracking, but nobody has ever brought multiple goods from the seller before. i mean the buyer is saving 1/2 the postage ,but is it worh the risk to the seller, who is a bit jumpy anyway.

Re: please help

collect247 — Thu, 08 Oct 2015 21:40:40 GMT

It all comes down to does the seller want to be protected or save the buyer money on postage cost.

If the buyer hasn't paid yet then invoice the buyer with combined postage simple.

If buyer has paid and the seller sold these items for a decent price then I as a seller wouldn't even hesitate of even worrying about the seperate postage cost,I would pay the postage of the extra what $8-$10 and give the buyer a combined discount anyzz wayzz,that's just MO.

Re: please help

joethenuts — Thu, 08 Oct 2015 21:46:58 GMT

the seller wants to be protected , thats why the question does the seller have the same protection in a multi than to a single item , i think small amount of money items maybe $10 plus , by the way the seller treats a $1 as it was $100,

Re: please help

cathyjoyjoy — Thu, 08 Oct 2015 21:46:59 GMT

By the way, many who post here are very active sellers regardless of what their posting ID shows here. Many members have multiple IDs (one for buying, many for selling, and one or two for posting here). As for % of feedback, those who have experienced difficulties can be a great source of information and assistance in these cases. % of feedback is not an indication of a member's ability to provide helpful advice. It's those who share these experiences who can provide the better assistance.

After all your comments about not "using" information to make judgements about a member ............ youve just started a thread seeking information based on such judgements. IDs that have no selling history provide valuable advice.

Re: please help

collect247 — Thu, 08 Oct 2015 21:52:12 GMT

How's that saying go Damned if you do and Damned if you don't.

So damned if I'm going to post without tracking but damned if I'm not going to post with tracking lol.

It all comes down to the price you're willing to pay if anything goes wrong,that's my motto haha.

Re: please help

joethenuts — Thu, 08 Oct 2015 21:54:09 GMT

your point is fair enough , but i am more comfortable getting advice from sellers with feedback, just like a plumber ,i always ask for a certified card he shows me and off to the job he goes , no card no job

Re: please help

collect247 — Thu, 08 Oct 2015 21:55:04 GMT

Ahh Huh $1 = $100 then tracking all the way.

To me $1=cuppa coffee at the servo with $0.20 change

Re: please help

joethenuts — Thu, 08 Oct 2015 21:58:41 GMT

damm it i pay $1 for coffeee wheres your servo lol.

Re: please help

collect247 — Thu, 08 Oct 2015 22:02:48 GMT

That's because IDs without selling history are actually IDs that have other IDs with long time selling history and for some reason are now hiding from their true IDs lol.

There are plenty of hiders on here and I don't know why as I'm interested in buying off them but I don't know what their selling IDs are lol.

Re: please help

collect247 — Thu, 08 Oct 2015 22:01:02 GMT

All Shell servos only $0.80 for coffee

Re: please help

bakeandfry — Thu, 08 Oct 2015 22:10:59 GMT

Do you ask the plumber to show you there feedback

Re: please help

harley_babes_hoard — Thu, 08 Oct 2015 22:38:23 GMT

I send multiple items in nearly each parcel every day Joe. I have to say I don't think in the 5 or 6 years I've been selling on this ID I have had one customer claim not all the items were included.

This might be different now with ebay's radical MBG, with some buyers trying it on with new sellers.

I would suggest your "friend" to weigh up the item cost against the cost of registration. Perhaps they could self insure like most of us do selling smaller items. that is add 50-to $1.00 to the item then you have covered the cost of refund or replacement should a problem arise.

Re: please help

joethenuts — Thu, 08 Oct 2015 22:49:31 GMT

hi harley seller only sells a few things used, its because the seller was bitten a month ago ,and made sure all the items they sell have tracking ala 500g sachchels ,seller does not want to take that risk again . but seller understands by doing what the buyer asks for makes sence , 1/2 price shipping. but the seller just wanted to know ,what ebays stand is on it , i have tryed to look it up , and am getting more confused, i thought maybe someone knows or have been thru this before ,

i mean i would just do what the buyer asked for. its prob a catch 22 problem. but i thought i would ask anyway.

Re: please help

scubadiver00 — Thu, 08 Oct 2015 23:04:13 GMT

I always combine postage and put all items in one satchel or parcel. I have had no problems so far with this. I don't think you need worry on this point.

Re: please help

pennyforum14 — Thu, 08 Oct 2015 23:08:04 GMT

I'm sorry Joe, I don't meet your "criteria" for answering, but I don't really care. It is not up to you to decide who can and can't post a reply. This is a community forum, open to all members of the community, so if you consider that my using a posting ID excludes me from the community, well that's your problem not mine. I meet all your "criteria" on several IDs, I simply choose not to use those IDs in the forums, That's my choice and a valid one, whether you agree with it or not.

As far as your question goes, if all items are included and paid for on one combined invoice, only one tracking number is required and will apply to all items, so technically if the tracking shows delivered, the seller has fulfilled their role in delivery. However, this is where customer service begins, if the customer claims an item is missing, the seller needs to deal with that issue. I give my buyers the benefit of the doubt and would replace the missing item or refund its purchase price. If it were an expensive item, I would probably ask for photos of the parcel on arrival, to ascertain if the packaging had been damaged or otherwise interfered with.

I believe eBay would rely on the tracking information and would probably find in the seller's favour, but they would probably also encourage buyer and seller to work together to find a mutually satisfactory solution.