topic Re: Cancellation & feedback? in Selling

Cancellation & feedback?

tetibird — Sun, 11 Oct 2015 00:47:18 GMT

Sold an item a while ago for pick up. The buyer's communications have been brief & poor, though paid by Paypal. I have twice organised a pick up to be let down (& greatly inconvenienced) - the first time with no communication, the second time with a brief "you can keep the bedhead" (?)

I gave the option to cancell the first time but she went ahead a & paid, (or claimed she did, which she didn't untill I contacted her again).

Question is - if I initiate a cancellation is feedback possible on either side? I'm a bit nervous due to the communications if she can leave feedback (she put at the end of her details of her being a solicitor)

Thanks

Re: Cancellation & feedback?

lyndal1838 — Sun, 11 Oct 2015 00:58:38 GMT

You have very little option but to cancel.

The only time the buyer cannot leave feedback is if you open a NPB case and the buyer gets a strike. As the item is paid for you cannot do that.

Just refund the payment. If the buyer leaves a neg you should be able to get it removed by ebay if all the messages are through ebay messages...they can see you are not at fault.

Re: Cancellation & feedback?

*tippy*toes* — Sun, 11 Oct 2015 02:33:35 GMT

@tetibird wrote:
Hi
Sold an item a while ago for pick up. The buyer's communications have been brief & poor, though paid by Paypal. I have twice organised a pick up to be let down (& greatly inconvenienced) - the first time with no communication, the second time with a brief "you can keep the bedhead" (?)
I gave the option to cancell the first time but she went ahead a & paid, (or claimed she did, which she didn't untill I contacted her again).

Question is - if I initiate a cancellation is feedback possible on either side? I'm a bit nervous due to the communications if she can leave feedback (she put at the end of her details of her being a solicitor)
Thanks

It's a wonder she didn't say she was a solicitor with a disability. People love throwing the disability thing around, whether they themselves have a disability or are a carer. I don't care whether they have no head, you buy, you pay, I send. Do they really think using phrases like that is going to scare people or pull at the heart strings? All it does is get my back up.

Re: Cancellation & feedback?

joethenuts — Sun, 11 Oct 2015 14:16:56 GMT

what lyndal says is correct you cant keep it , i have had a few paid but not picked up ,as i do mostly pickups , by law and what i do is ,you must try and contact the buyer by emailphone and so , and then you must email the buyer stating that if its not picked up whithin 30 days the item will be relisted. ,. and after the 30 days by law they do not own it, now thats if you cant contact them . but because the buyer is a bit jumpy , its only going to cause you trouble just do the refund bit and forget about it.

Re: Cancellation & feedback?

springyzone — Sun, 11 Oct 2015 23:28:02 GMT

Okay, you say her communication has been poor.

I strongly doubt she is a solicitor.

As for the strange message you received, I am wondering if that was predictive text kicking in. With that, if you don't double check, you can get some weird words substituted in your messages, I have had it happen to me. I don't know what it was you sold, but that message the second time suggests to me she had decided it wasn't worth the hassles of pick up and had told you you could keep it.

I guess I am going to go against the trend here. I personally would send another message. I would say I still had the (whatever it is) at my home awaiting collection & it needed to be collected within the next 30 days or after that, weekly storage fees would need to be charged, could she please let you know asap about collection.

See what happens and take it from there.

Re: Cancellation & feedback?

joethenuts — Mon, 12 Oct 2015 00:05:14 GMT

to springy you only have to give the buyer 30 day notice by law and state you are going to relist it , you cant charge storage and if you could .how would you get the money from them. at the end of the day canceling might be a better option as this buyer could be not woth the hassel.

Re: Cancellation & feedback?

cq_tech — Mon, 12 Oct 2015 00:18:00 GMT

@joethenuts wrote:
what lyndal says is correct you cant keep it , i have had a few paid but not picked up ,as i do mostly pickups , by law and what i do is ,you must try and contact the buyer by emailphone and so , and then you must email the buyer stating that if its not picked up whithin 30 days the item will be relisted. ,. and after the 30 days by law they do not own it, now thats if you cant contact them . but because the buyer is a bit jumpy , its only going to cause you trouble just do the refund bit and forget about it.

Joe, this subject has been discussed a number of times previously and you've already been told what the law requires under such circumstances. You'll find that most states allow between 3 & 6 months before the item can be declared "abandoned". You certainly have no right to deprive the buyer of ownership of the item (which he's already paid for) in only 30 days. Even eBay give buyers 180 days to resolve issues so your 30 days is a joke.

BTW, it is a reportable offence to give incorrect information in these forums. Just saying...

Re: Cancellation & feedback?

joethenuts — Mon, 12 Oct 2015 00:54:57 GMT

if you read the post it states after you have tryed even phoned or emailed then you can email them , which you must then give them 30 days notice,

i wait until after 60 day on ebay then the it comes of the sellers page then proceed with a 30 day . , which cq will find its the proper way of doing it. now that you have all this time maybe read a few law books , and if you read back on thee posts thats what it says.

Re: Cancellation & feedback?

joethenuts — Mon, 12 Oct 2015 01:15:50 GMT

new south wales consolidated act

uncollected gods act 1995 sect 20

you must in writing give 28 days notice 28 days notice 28 days notice my mistake i said 30 days. i allow 2 extra days for the email to get there lol.

Re: Cancellation & feedback?

imastawka — Mon, 12 Oct 2015 01:23:33 GMT

If you're going to quote things Joe, at least read them first.

The bedhead falls into this category under the NSW Uncollected Goods Act 1995

Between $100 and $500

The trader/store must give written notice to the consumer and each other person claiming an interest in the goods, that they intend to dispose of the goods.
If the goods remain uncollected after 3 months of that notice, they may be disposed of by public auction or by private sale for a fair value

It says 3 months

Easier to cancel sale, methinks

Re: Cancellation & feedback?

joethenuts — Mon, 12 Oct 2015 01:26:32 GMT

its under $100 its 28 days cq stated abandard goods must be at least 3 to 6 months not there cost , read sec 20 stawka .

Re: Cancellation & feedback?

imastawka — Mon, 12 Oct 2015 01:36:59 GMT

We can argue if ya like.

I read section 20, and I read NSW Fair Trading's interpretation of the act

If it's $100 - is it under or over $100?

The act reads - up to $100

then $100 - $500

edit: and what do you mean ' not their cost'

What else would you base it on?

Re: Cancellation & feedback?

joethenuts — Mon, 12 Oct 2015 01:53:27 GMT

for a start i am not having a go at you , i am replying to the person that had a go at me.

he states 3 to 6 months before an item can be declared abandard , which is not true , i stated 30 days , and he is calling me whatever , the seller has declared about $ 10 fee so prob $99 would be the price .

maybe if he stated 1 to 3 months ,then technicly he would be right. .

i have used this on 4 times and give 30 days notice ,the same time posted here a few months ago. thank you

Re: Cancellation & feedback?

imastawka — Mon, 12 Oct 2015 02:08:33 GMT

OK, but the sellers sold listings state the bed head was sold for $100 - not $99

Re: Cancellation & feedback?

my.shady.lane.sales — Mon, 12 Oct 2015 02:09:14 GMT

@joethenuts wrote:
if you read the post it states after you have tryed even phoned or emailed then you can email them , which you must then give them 30 days notice,
i wait until after 60 day on ebay then the it comes of the sellers page then proceed with a 30 day . , which cq will find its the proper way of doing it. now that you have all this time maybe read a few law books , and if you read back on thee posts thats what it says.

joethenuts, you are not talking in the correct spirit of the ebay discussion rules & guidelines, there is no need to be so condescending to other posters. cq_tech was just refreshing your Legal memory, ...from memory.

Gee joe, if l had 17 litres of cream paint that should have been white paint that you sold me, and had not picked it up after paying you, would you resell my cream/white stripped paint as well ? 30 days after, it might have changed colour again, who knows ?

What does the joethenuts Law Book say ???? Page, Chapter, Verse, please, thank you joethenuts.

Re: Cancellation & feedback?

my.shady.lane.sales — Mon, 12 Oct 2015 05:11:21 GMT

Oh, common joe, take a chill pill and move on in the day.

Re: Cancellation & feedback?

imastawka — Mon, 12 Oct 2015 02:22:11 GMT

My spidey senses are tingling......................I'm homing in..................

Re: Cancellation & feedback?

joethenuts — Mon, 12 Oct 2015 03:49:25 GMT

for a start read my post it says i wait until it goes off the ebay boards which is 60 days then proceed to contact again the buyer then i must give 30 days but i do it for 30 notice so in total its about 100 days,

no2 , what gives cq to state i have told porkys and that i can be reported to the moderator for telling untruths. even ehen i was right.

all he had to say even if he did not know the price was .. yes joe is correct but only if the item wad $100 or under ,over that amount then its a 3 month wait. instead he attacks me ,with saying at least 3 months for an unclaimed item. now i will wait for an apoligie from c q ,

Re: Cancellation & feedback?

joethenuts — Mon, 12 Oct 2015 03:54:55 GMT

wow we have a new member been on ebay for 1 day , great to see you , but what a silly fello i am i dont talk to non buyers or sellers sorry

Re: Cancellation & feedback?

lyndal1838 — Mon, 12 Oct 2015 04:44:25 GMT

New to the boards Joe.....not new to ebay by any stretch of the imagination.

But then we all know you refuse to acknowledge posting IDs.