topic Weird eBay Decision in Selling

Weird eBay Decision

character_parties_aus — Tue, 13 Oct 2015 19:09:24 GMT

Recently sold 2 lots of giftwrap to a buyer. Sent large letter untracked. Buyer claimed I onjly sent one. Well i'm not perfect and the buyer seemed pretty straight so I sent another one. Buyer claimed that one not received either opened a case which ebay then awards in my favour despite no tracking. Whilst I now think the buyer is a bit suss how can I win this case with no tracking?

Re: Weird eBay Decision

harley_babes_hoard — Tue, 13 Oct 2015 19:28:56 GMT

ermm if ebay have decided in your favour then haven't you already won the case ?

I thought without tracking you would lose the case. Are their any feedback comments left from the buyer to other sellers regarding refunds etc that might show that they are a serial scammer.

Re: Weird eBay Decision

character_parties_aus — Tue, 13 Oct 2015 20:28:46 GMT

Harley no which is why it is totally weird. In their initial communications the buyer strikes me as reasonable and I'm pretty seasoned in these things then to claim second one not received is pretty suss. But as I said no tracking ( although Aus post lose very little I find) so for eBay to award this to me makes a mockery of their stupid system! Perhaps eBay think I'm so wonderful and want me to re list the 250+ listings I have removed in the last six months due to their system being antequated, diminishing site traffic and favoring big box retailers???!!!

Re: Weird eBay Decision

kopenhagen5 — Tue, 13 Oct 2015 20:52:03 GMT

If you have won the case, perhaps ebay saw in account or messages the buyer trying it on with others.

Re: Weird eBay Decision

clarry100 — Tue, 13 Oct 2015 21:29:58 GMT

We had something like this happen a couple of years back where a buyer claimed that we were short on an order.

We knew we were being scammed since we were 100% certain we had not made a mistake in packing the order.

But to avoid the NEG we sent out a replacement for the claimed shortfall as we had no tracking and figured we would lose any case against us.

Then about 10-days later we get a message from the same buyer claiming another shortfall in an order. Trouble was she had not bought anything else from us and the claim was for an item we don't sell. Dumbo had sent the message to the wrong seller.

We made a mistake, in hindsight, by messaging her back and pointing out the fact that it looked like she was trying to scam another seller for the same kinda thing. She had sent the message to the wrong seller.

She then left us a NEG for our troubles.

So I called ebay about it and they looked into her messages and history. They removed the NEG so they must have found stuff in her history. But they did not go so far as to close her account despite me asking them to do that.

Re: Weird eBay Decision

joethenuts — Tue, 13 Oct 2015 21:37:28 GMT

that reminds me of the famous judge-judy episode that lasted a few seconds. the judge asks what was in your purse that was stolen .

she said something like $50 cash , a pen, lipstick, earings, credit-card, compact-mirror, and the the bloke acused of stealing said[there was no mirror] judge -judy could not stop cracking up. mmmmm

Re: Weird eBay Decision

collect247 — Tue, 13 Oct 2015 21:59:39 GMT

It amazes me clarry how you have such a good memory,I can't remember what happened last week let alone 2 years ago haha.

Wish I had your insight,well done cheers

Re: Weird eBay Decision

joethenuts — Tue, 13 Oct 2015 23:18:57 GMT

i cant remember getting up this morning

Re: Weird eBay Decision

springyzone — Wed, 14 Oct 2015 00:19:49 GMT

The good ones sort of blur into each other after a while, but scammers & outrageously unreasonable buyers stay in your memory forever.

Re: Weird eBay Decision

character_parties_aus — Wed, 14 Oct 2015 02:18:05 GMT

By wahy of an update here's what's happened.

It was the buyer that closed the case even though the message from eBay reads that it was eBay that closed it. She has now opened an item not received case in order to try and scam half the purchase price back when in fact she has received three giftwraps and not 1! It's amazing the lengths people will go to for $10!

Re: Weird eBay Decision

*tippy*toes* — Wed, 14 Oct 2015 02:23:45 GMT

@character_parties_aus wrote:
By wahy of an update here's what's happened.

It was the buyer that closed the case even though the message from eBay reads that it was eBay that closed it. She has now opened an item not received case in order to try and scam half the purchase price back when in fact she has received three giftwraps and not 1! It's amazing the lengths people will go to for $10!

You've only got to read the negative feedback of some sellers where the feedback is a big rant about how they were ripped off and the seller is a scammer, disputes opened, poor quality item, blah blah blah, over a 20c item with free postage.

Re: Weird eBay Decision

character_parties_aus — Wed, 14 Oct 2015 03:15:30 GMT

I had some dude this week who spent about 60 bucks who send me an email stating " all your items were of poor quality" (which they are not I know they are not as otherwise I would get complaints I get very very few). I then asked him for specifics. Strangely enough I havent heard back. I get close to zero complaints and scammers on my website and whilst I dont get a lot on eBay, eBay is a very small part of my business and nearly all the problems scammers and chargebacks etc. Which kind of proves my point, eBay is a much more dangerous place for sellers to sell than other avenues despite its ( apparently) higher traffic. I would also guess its a much more dangerous place for buyers to buy as well.

Re: Weird eBay Decision

clarry100 — Wed, 14 Oct 2015 06:33:02 GMT

Like Joe I can't remember getting up this morning.... LOL

But when a buyer gives us a hard time (which is not too often by the way) then I remember those details.

In the many thousands of transactions we have had we've not had too many go wrong.

The vast majority of buyers are fab to deal with but the occasional rotten egg spoils it for us all.

Re: Weird eBay Decision

clarry100 — Wed, 14 Oct 2015 06:42:40 GMT

@character_parties_aus wrote:
I get close to zero complaints and scammers on my website and whilst I dont get a lot on eBay, eBay is a very small part of my business and nearly all the problems scammers and chargebacks etc. Which kind of proves my point, eBay is a much more dangerous place for sellers to sell than other avenues despite its ( apparently) higher traffic. I would also guess its a much more dangerous place for buyers to buy as well.

We also trade on our own website and on Etsy. Both of those are young 'uns compared to ebay so around the other way from you.

We have had one complaint from an Etsy buyer but that was our fault and quickly remedied by us. They were happy and have since come back.

So far we have had none from our website. Touch wood!

But by and large, as I said, the vast majority of our buyers are great to deal with.